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Reviews of Serviced Apartments by Eco Hotel Boracay

2 out of 5
Serviced Apartments by Eco Hotel Boracay
Balabag Plaza, Station 1, Boracay Island, Aklan

Reviews

6.2
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 5 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

yee ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is about 5min walk to main road or to the beach , if must be able to accept the stay with the concept of eco friendly ideas , i.e. Not changing bedsheets or towel every day unless specify.
Hello Yee, thank you for your constructive comments. Since we are an eco hotel, we do encourage guests to reuse towels as much as possible. However, linens are replaced with each guest that checks in. We hope we inspired you with some of our eco practices. Thank you for choosing Eco Hotel Boracay and we hope you decide to stay with use again so we may better serve you.

8/10 Good

Evan

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location, lovely staff
Stayed for 3 days and no housekeeping happened and next door is a construction site though when in our room we couldn't hear the hammering. The breakfast was great, the staff were very friendly and helpful.
Response from Angela on 8 Feb 2017
Thank you for your constructive comments. We will improve on these issues on your next visit!

10/10 Excellent

Victorio, Quezon City, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendable to stay.
Great & relaxing stay.

6/10 Okay

anh

Liked: Property conditions & facilities
Disliked: Staff & service
Front desk needs to step up their game.
Check-in is at 2pm; arrived at 6pm, front desk couldn't locate reservation - showed Hotels.com (Expedia) confirmation email. She said she couldn't do anything; asked her to call the customer service line and she said she didn't have the number. I called customer service myself to get it sorted which is very unprofessional. Our room was given up but we were upgraded to a room with 2 double beds. Room was new, basic, spacious, and clean with AC. Shower bad hot water/ weak pressure/shower curtains and shower window curtains had mold growth-rather would have no curtains. The sheets are thin - asked for a flat sheet to layer on top of the fitted sheet. Nice that they provide a mosquito spray. TV doesn't have English channels, other than late at night when CNN turns on. Wifi didn't reach our room (room 7). Customer service is horrible and needs better training. The front desk doesn't greet you, acknowledge you, or look at you when you arrive or leave and the manager woman who sits there on her laptop doesn't do anything to help customers with complaints (we witnessed that happen as we were checking in) and didn't help sort our check-in dilemma either. The exception though, was a security guard and one young gentleman who was helpful in showing us to our room and smiled every time they saw us. Very close to the quiet end of White Beach and easy to catch the taxi tricycles. Overall I would not pay regular price for this place.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
På tok för mycket oljud runt omkring, ligger ett stort hotellbygge vägg i vägg med hotellet, de få timmar det ej byggs gör tuppar och höns oljud runt omkring
Response from General Manager on 8 Feb 2017
We apologize for any inconvenience you may have experienced during your stay with us. Thank you for calling our attention to these issues and please trust that we are addressing them immediately.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

squeezy

Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience of all Expedia booking
I chose the hotel for the high reviews in hope of having good night sleep as it is located in a remote area. On the contrary it turned out be a nightmare I wouldn't recommend anyone seeking the peace of mind. Because it is located away from bars guests just bring alcohol and party throughout the night. What's worse, the hotel is the only one with fridge, mineral water and wifi of three accommodations of same ownership in the property, guests from other hotels (apparently more budget ones) come to this vicinity to hang out. Before arriving the hotel I had flown overnight and spent another sleepless night at Manila airport due to the bad connection of flights I desperately needed sleep. Yet, there were girls partying in front of my room who didn't bother even after I asked them to tone down. The front desk guy was aware of the situation but didn't give a damn until I begged him to caution the girls around midnight. The girls were apparently so drunk that they ignored the guy's warning to go back to their room after midnight. I couldn't sleep I became literally ill. My room may have been most susceptible to the noises, but the hotel gave me the very room after I had told them I need a good rest due to the hard traveling schedule. Would never return even if I get paid. 絶対やめた方が良いです。ここのホテルに系列の近くのホテルの客が来て夜中じゅう酒飲んで騒いでます。従業員は全く意に介さず丸2日徹夜してボラカイに休みに来たのにうるささで眠れず酷い風邪をひきました。日本人だから文句言わないと思ったのか1番酷い部屋に(徹夜したから休みたいと伝えたのに)通されました。2度と泊まりたくないです。

6/10 Okay

Josefine, Linköping

Disliked: Staff & service
Problem med incheck annars trevligt. Låg lite off.

6/10 Okay

hhh, Seoul

Liked: Staff & service
Disliked: Property conditions & facilities
저렴하고 나쁘지는 않은 호텔
일단 가격이 매우 저렴하다는 장점이 있고 스테이션1이랑 매우 가깝습니다. 그리고 아침에 주는 커피가 맛있습니다. 단점은 디몰과의 거리가 좀 있고 제가 갔을 때 에어컨이 안나와서 좀 더웠습니다.