Beach nearby, white sand, beach massages
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Reviews of Savoy Hotel Boracay Newcoast

4 out of 5
Savoy Hotel Boracay Newcoast
Newcoast Drive, Boracay Island, Aklan

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 130 reviews" "
Rating 8 - Good. 36 out of 130 reviews" "
Rating 6 - Okay. 10 out of 130 reviews" "
Rating 4 - Poor. 11 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maya, North york

It was a great time! Free shuttle service to and from the party life. Everyone was so nice and the service was great! Great pool
Stayed 3 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to unwind with family
Stayed 2 nights in May 2024

4/10 Poor

Lou Janssen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Poor acoustics - noise level. Bad bathroom ventilation (non-existent), molds spotted. This property is billed as a four-star property, but is at best a three-star property. Service/staff is great for intention and care, but management is poor - no systems in place, very bad communication, appears disorganized. They bungled our hotel-airport transfers twice! What if we missed our flights? Caveat emptor, buyer beware.
Stayed 10 nights in Apr 2024

10/10 Excellent

melinda

Liked: Cleanliness, staff & service, property conditions & facilities
The property was far from the hustle and bustle of station 1,2,3, which is ok. But they need to put more shuttles to that area since it’s the life of boracay. The hotel only has a small van that could accommodate maybe 12people and only goes every one hour and half! Etrike is expensive. So I suggest more shuttle to station 1,2 or 3 and bigger vans
Stayed 2 nights in Mar 2024
Response from Rein on 15 Apr 2024
Dear melinda,A COLORFUL day to you, from Savoy Hotel Boracay!Thank you for your feedback regarding the shuttle service to and from the bustling areas of Boracay. We appreciate your suggestion for more frequent shuttle trips and larger vans to accommodate more guests comfortably. We'll definitely take this into consideration as we aim to enhance our guests' experience and convenience during their stay. Your input is valuable to us, and we hope to welcome you back for an even better experience in the future!Salamat gid.

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are really friendly and polite, the hotel is nice and quiet. The rooms are comfortable and plus the hotel food is amazing! We would definitely stay at Savoy hotel again!
Stayed 4 nights in Jan 2024
Response from Rein on 25 Jan 2024
Dear Alexander,A COLORFUL day to you, from Savoy Hotel Boracay!We're delighted to hear about your positive experience at Savoy Hotel! It's fantastic that you found our staff friendly and polite, enjoyed the quiet ambiance, and appreciated the comfort of the rooms. Your compliment on the hotel food is greatly appreciated. We look forward to welcoming you back for another amazing stay. Thank you for choosing Savoy Hotel, and we can't wait to host you again!Salamat gid.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Savoy is in Newcoast area 10 o 15 mins away from Station 1 to 3 where the main actions are. Ideal if you want a quieter stay but near enough to the stations. It’s got its nice private beach. Make sure you book your free shuttle to and from town well in advance as it can get full quickly. Private ride is Pesos 300 one way via e-trike whether one passenger or 7 passengers per trip. Enjoyed my stay at Savoy and service is excellent.
Stayed 4 nights in Dec 2023
Response from Rein on 10 Jan 2024
Dear Margaret,A COLORFUL day to you, from Savoy Hotel Boracay!Thank you for sharing your experience at Savoy! We're delighted to hear that you found our location in the Newcoast area ideal for a quieter stay yet conveniently close to the main actions at Stations 1 to 3. It's fantastic that you enjoyed our nice private beach and the excellent service provided by our team. Your tip about booking the free shuttle in advance is appreciated, ensuring a smooth and convenient transportation experience. We look forward to welcoming you back to Savoy on your next visit!Salamat gid.

10/10 Excellent

Samar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Rein on 5 Jan 2024
Dear Samar,A COLORFUL day to you, from Savoy Hotel Boracay!Thank you for the glowing 5-star review! We're thrilled that you had an excellent experience and enjoyed your stay. Your feedback means the world to us. We hope to welcome you back soon for another fantastic stay.Salamat gid.

4/10 Poor

Teba

Travelled with family
Liked: Amenities
Disliked: Cleanliness
We arrived to find out that the rooms are very small and cannot fit a family of 4, even though when I booked through Expedia, it looked like everything was fine, they can’t even fit one extra bed in that room, so we ended up booking another room and had to split our family between 2 rooms, and hotel doesn’t have the option of connected rooms. Breakfast was okay, restaurant was very slow, it took more than an hour to get the burgers that we ordered.
Stayed 4 nights in Dec 2023
Response from Rein on 5 Jan 2024
Dear Teba,A COLORFUL day to you, from Savoy Hotel Boracay!We sincerely apologize for the inconvenience you experienced during your stay. We regret that the room size did not meet your expectations, and we understand the challenges it posed for your family. We appreciate your feedback regarding the booking information, and we'll work with our partners to ensure accurate representations.Our team is committed to improving, and we'll address the issues with the restaurant service to ensure a more efficient experience for our guests. Your insights are valuable, and we thank you for bringing them to our attention.If you choose to stay with us again, we assure you a more seamless and enjoyable experience.Salamat gid.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and the staff are very courteous.
Stayed 2 nights in Dec 2023
Response from Rein on 5 Jan 2024
Dear Valued Guest,A COLORFUL day to you, from Savoy Hotel Boracay!Thank you for your positive feedback! We're delighted to hear that you found our hotel exceptionally clean, and our staff courteous. Your kind words inspire us to maintain our commitment to providing excellent service. We look forward to welcoming you again for another enjoyable stay.Salamat gid.

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice!!
Stayed 1 night in Aug 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Would definitely recommend this place!
Stayed 4 nights in Jul 2023

10/10 Excellent

Laarni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Aleja

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Winna Paz

Stayed 1 night in Apr 2023

6/10 Okay

MARIA FATIMA REGALA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was so hot in the rooms! They have a problem with their aie conditioning systems for the rooms. We have no idea what temp was the coldest but the coldest could barely keep the room bearable. The staff actually gave us the option to transfer to another room, but it seemed all their rooms had the same problem. Their AC could not cool the room enough. We had to ask for a fan to be placed in our room to help cool our room. All the while we thought it was just us who had this issue, but there was another guest complaining about it at the front desk. They have to fix this AC situation otherwise they will be turning off a lot of guests who go there to relax.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nairu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Resort
Booked this place online for over 50% discount and what an amazing resort experience it was. Resort is located about 15-20 mins from downtown Borocay area in a secluded complex. There’s shuttle buses which run from hotel to downtown every hour or so but need to pre book these due to limited seats. But tricycle runs at 300 pesos each way. Room was immaculate and new, nothing to complain but make sure to speak to reception if housekeeping hasn’t visited yet in the afternoon, as we had two days with this experience (only the negative issue). Beach is secluded too and is only 5-10 mins walk down the path and it’s clean, plenty of eateries and absolutely no vendors coming around every second. Pool area at the resort was clean and modern and plenty of places to lounge around in the sun. There’s also 7/11 convenience store selling everything you need including booze and 24 peso ice cream cone!!! Recommend this resort to anyone visiting Borocay!!
Stayed 4 nights in Mar 2023

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked our stay.... the lounge menu could use a little more finger food to kibble on but it was a great time
Stayed 7 nights in Feb 2023

8/10 Good

Rico, Pittsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water in the shower. We reported 3X times but, nothing was done to fix tge problem.
Stayed 4 nights in Feb 2023

10/10 Excellent

Aris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel but a little far from the action
Stayed 3 nights in Feb 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are great
Stayed 3 nights in Jan 2023

10/10 Excellent

Jhonnico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place may be far from most tourist spots but the tranquility the private beach the hotel itself is nothing but top notch

10/10 Excellent

Christina

Stayed 1 night in Nov 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Sharlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was far from the strip. The area was generally quiet and the beach is fairly secluded. You only share with other residents and hotel guests instead of the strip beach where you share with the public. The hotel was nice and clean and the staff were great. The town is about a 15-20 min ride if you want to explore. The hotel also has a nice spa. I stayed here with family and overall we had a pleasant stay. Lastly, you’re prone to mosquito bites, definitely bring bug spray if you plan to be outside at any point. Nothing to do with the hotel, that’s just how it is being in a tropical island.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach quiet far and Night out quiet far from the Station you have to get ride and time pick up every hour the swimming pool very nice
Stayed 3 nights in Mar 2020

4/10 Poor

Mateus, Berlin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Completely different than in beautiful photos. Lots of problems, cold water, terrible internet.
Stayed 3 nights in Feb 2020
Response from Resa on 5 Mar 2020
Dear Valued Guest, Greetings from Savoy Hotel Boracay! I am truly sorry read the issue you have experienced! Be assured that it's not the kind of service that we would like to offer you and I understand your dissatisfaction. Once again, I apologies for this issue. Best regards,

2/10 Terrible

Dina

Disliked: Property conditions & facilities, room comfort
Disappointed with my expectation
The people who worked their are very nice and helpful. That’s the only strength this Hotel have. Shuttle service always delayed and not enough to accommodate all the guest. Feel like you are in a Market with the amount of people. Screaming and yelling in the hallway even in the middle of the night. We will not be coming back to this hotel anymore.
Stayed 5 nights in Jan 2020
Response from Resa on 5 Mar 2020
Dear Valued Guest, Greetings from Savoy Hotel Boracay! Thank you for taking time to review our property. We are truly sorry to read the issues you experienced. Be assured that it's not the kind of service that we would like to offer you and we do understand the dissatisfaction. We will try our best in improving more of our service and facilities. We look forward to welcoming you back soon to serve you better. Best regards,

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was great
The beach was dirty, even saw a diaper and broken bottles. It needs to be cleaned. Otherwise, the hotel was great. Breakfast was served on two floors, food was delicious, bed was comfortable. They had events every night by the swimming pool. My only problem is mosquitoes loved to bite me and they’re all over the place.
Stayed 3 nights in Jan 2020
Response from Resa on 5 Mar 2020
Dear Valued Guest, Greetings from Savoy Hotel Boracay! Thank you for taking time to review our property. We are truly sorry to hear some issues you have mentioned, rest assured that we will try our best in improving more the facilities. I am glad to hear that somehow you were we met your satisfaction. We look forward to welcoming you back soon to serve you better. Best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We like the place the room the swimming pools and the food. Kids love the pool and feel safe about since they have lifeguards who is watching the pools and the pools were clean.
Stayed 6 nights in Jan 2020
Response from Resa on 5 Mar 2020
Dear Valued Guest, Greetings from Savoy Hotel Boracay! Thank you for your constructive feedback of our hotel. We appreciate your comments through review. We are glad to hear that you have a great experience during your stay with us. We look forward to welcoming you back soon to serve you better. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Resa on 5 Mar 2020
Dear Valued Guest, Greetings from Savoy Hotel Boracay! Thank you for taking time to review our property. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back soon. Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very helpful, room is clean, breakfast is excellent so much varities of food and good service. Highly recommended!
Stayed 4 nights in Dec 2019
Response from Resa on 5 Mar 2020
Dear Valued Guest, Greetings from Savoy Hotel Boracay! Thank you for taking time to review our property. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides their private beachs and distance from the inland I liked it all
Stayed 1 night in Dec 2019

10/10 Excellent

AMC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel!! Especially if you want to be a bit far from the night life.
Stayed 2 nights in Nov 2019

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Jessica Merewyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Amazing staff
We absolutely can’t fault the staff here. They went above and beyond to help us out. They made us vegetarian food for breakfast. Packed us sandwiches for when we had to leave early. They were always smiling and helpful. The hotel itself was good but so much building work going on around the hotel with new hotels going in next door and the roads to get to the hotel were ripped up. It was like being on a building site. It is an 8 minute walk to the beach past building works. Hotel was good but island of Boracay will hopefully be better in few years when the building has stopped and infrastructure is better.
View of pool
Nearby beach
Stayed 3 nights in Nov 2019

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday
Very good
Stayed 7 nights in Nov 2019

10/10 Excellent

Ruby Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love you, Savoy and the whole staff!
We enjoyed our entire stay. The best Boracay vacation we’ve ever had and the best hotel we’ve stayed at.
Stayed 4 nights in Nov 2019

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome experience.☺️
Stayed 3 nights in Oct 2019

10/10 Excellent

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has his own beach, accesible shuttle service, friendly staff
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Overall, the hotel is comfortable to stay in. It offers a private white sandy beach just a few minutes walk from the hotel. Breakfast buffet was delicious. The pool was refreshing. The shuttle service to station 2 of Boracay and back to the hotel was a god-send. The majority of the staff were genuinely eager to please their guests from what I have seen and experienced; however, one staff from transportation seemed irritated that they were working in front of Jolibee and one from the front desk during my checkout totally forgot to inform me that my checkout was cleared. The front office clerk had stated that the normal checkout process was 10 mins long. He offered me a survey to complete whilst I patiently waited for the 10 mins to pass. After the 10 mins had passed, the gentleman (but seemed more like a lady to me) who processed my checkout was no where to be found and totally forgot about my checkout, so I inquisitively asked another front office clerk about it to which the “all clear” was rendered within seconds of my inquiry. The front office clerk offered his apologies wholeheartedly for my wasted time. A few bad apples don’t necessarily ruin a stay. I will gladly make another try at Savoy. Guests can be loud but everyone seems to be enjoying themselves. If staying at Savoy, please understand that check-in time is not upon your arrival before 3pm. Guests must wait for the check-in time to ensure the rooms are ready especially when they are busy.
Stayed 2 nights in Aug 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
Best service ever from checking in to checking out. Beautiful hotel inside and outside. Rooms are large and clean. Loved the balcony. Restaurant was excellent. And the staff at the restaurant was excellent as well Especially Kim who brought us lunch and dinner by the pool. His service was out standing. Always greeted us by name and seemed to always be there for our every need. Excellent employee. Only negative was a little far from town. But we were always welcomed in the lobby and within minutes had our cab and were off to town. Our stay of 6 nights went by too quickly. I will be back.
Stayed 6 nights in Aug 2019

10/10 Excellent

Bobby, Tokyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very attentive. The fitness facilities were very good compared to other hotels. The location is a little inconvenient but the shuttle services were frequent. The private beach was wonderful.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Management remembered me and pre planned upgrade room. Good management.
Stayed 1 night in Aug 2019

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
I love this hotel! The staff are nice and accommodating. New Coast is a breathe of fresh air away from the seemingly busy and chaotic streets near the white beach (currently undergoing renovations for road widening). I love that they offer free activities to their guests such as the zumba, biking, aqua aerobics and kayaking in cove 2 which we happily attended. My only complaint is the foul odor in the restroom (problem with the drainage I guess?) The Hotel needs to address this. Thank you Savoy hotel. Me and my husband enjoyed our stay ♥️
Stayed 6 nights in Jul 2019

10/10 Excellent

LynOrense, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the healthy well prepared breakfast, private beach, cleanliness, staffs are helpful with a smile, reliable, experienced, provides options & suggestions to every concerns (special mention Mitch & Brylle from the front desk; Joy from the daily activities, Kim server, & all kitchen staff always ready to serve)(towels & pool staff are helpful)(beach personnel are reliable) I wish they will continue to take care the beauty & cleanliness of the beach, & also the relaxing hospitality experience. In my pax, 1 had bad experience with rude & disgusting guest, but the staff have to deal with them every single time (i feel bad for the staff).
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Savoy Hotel Boracay on 18 Jul 2019
Thank you for your feedback! We look forward to welcoming you back here in Savoy Hotel Boracay!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best part of this property was the friendly staff and the white sand & blue water of the private beach. Outside of these 2 things, our stay at Savoy was like a death by a thousand cuts. Not one thing was overwhelmingly horrible (ok maybe the sewage smell in the bathrooms) but everything at every turn seemed to miss the mark. Let me give you a few examples: WiFi is free but completely unreliable - I’m not here to enjoy the WiFi but when I need to take business calls I expect to be able to without disruption. Beach is nice but chairs must be within a certain area, clustered together like a bus station. The pictures on their website of bean bags right by the water or the couple alone between the palm trees - you can forget that. You can also pack your own water, food and drinks because that service is unreliable too. The pool is much smaller than the pictures, with very few chairs for the size of the property. You can also expect blaring music at all times. Service is friendly but extremely slow. Have to call multiple times & follow up. Several of our orders (restaurant or room) came out incorrect or missing items. When it comes to the room, it’s pretty generic and just fine. The bathroom however smells of sewage any time you run the water (toilet, sink, shower). The AC cuts in and out - we woke up sweating. We were told it may be out for 24-48hrs. We came to relax and every interaction at Savoy was uneccesarily irritating. Please avoid.
Stayed 4 nights in Apr 2019
Response from Savoy Hotel Boracay on 6 Jun 2019
Hi, thank you very much for your feedback regarding yout stay at Savoy Hotel Boracay. We are deeply concerned with the issues that you have raised as these are NOT in any way our standard norm. Please be assured that this is being dealt with accordingly and internal adjustments are being done to ensure that this does NOT happen again.Thank you for your utmost understanding and support.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff was great! The location was too far from everything. The shuttle service was inconvenient at best. Pick up lines to return to Savoy was 45+ minutes then just gave up and paid for a ride. Another time the shuttle going back didn't stop at the specified location more money paid for transportation. Beach there is rocky with shells and had washed up garbage in places. Go to the beach by D Mall you will be much happier. Clean and nice facility but rooms are extremely small.
Stayed 3 nights in Apr 2019
Response from Savoy Hotel Boracay on 6 Jun 2019
Hi, thank you very much for your review regarding your stay at Savoy Hotel Boracay. We hope to see you again soon!