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Reviews of Comfort Suites Boone - University Area

2.5 out of 5
Comfort Suites Boone - University Area
1184 Highway 105, Boone, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and room was well equipped and beds very comfy. Continental breakfast was very good, fresh and large variety. The young lady, Carey, was an excellent hostess, with the perfect ‘good morning’ attitude! All the staff were warm and friendly and helpful. Excellent place to stay. Quite a bargain!!
Stayed 2 nights in May 2024

8/10 Good

Rana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet rooms could be updated but overall a pleasant stay
Stayed 4 nights in May 2024
Response from Will on 21 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your room clean and quiet, and we will be sure to share your kind remarks with the hotel's management team. Thanks again, and we look forward to welcoming you back again in the future.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service
The comfort suites in Boone was disappointing. I was so excited to see my daughter's hooding ceremony and graduation. Which was wonderful, despite the hotel accommodations. The bathroom was dirty. We saw trash on the bathroom floor first thing when we walked in. The suite slept 6, but there were only 4 bath towels, 4 hand towels, 4 washcloths, 3 coffee cups, and 3 plasic cups. Luckily there was enough shampoo and conditioner. We needed to use sofa sleeper, but when we opened it, there were no sheets on the mattress. The mattress cover was dirty. There were no sheets or blankets for the sofa sleeper anywhere in the room. We had to ask for some at the front desk. The front desk attendant was sitting down low in a chair on her phone every time we went to the desk. She wouldn't didn't even look up. I had to say "excuse me" each time, for her to even look up, much less greet us when we checked in. The heater/ac unit was loud and hardly kept the room cool. The room got stuffy during the night. That was the first time I stayed at there. Next time I will stay at another hotel. It wasn't cheap either, probably because of the App State graduation.
Stayed 2 nights in May 2024
Response from Will on 17 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're disappointed to learn about your negative experience, and we would like to offer you our sincere apologies in relation to any inconvenience encountered. This feedback has been shared with the hotel's leadership team to ensure similar instances do not occur again in the future. We do appreciate your invaluable feedback, and we hope you will allow us another opportunity in the future to provide you with a stay that exceeds your expectations.

8/10 Good

Darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room smelled and the open shower let water cover most of the bathroom floor because the slope to the shower drain was not not in the right place. The floors looked dirty and think that's what smelled. The second room's shower had a lip on the floor but the shower curtain rail was rounded and put the curtain outside the shower floor lip. Again had water on the floor and had to keep a towel on the floor which was soaked. The good part is the rooms were very large. I really liked the entry with all the wood paneling. If the shower issues were fixed and the floors steam cleaned this would make a huge difference.
Stayed 2 nights in May 2024
Response from Will on 10 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We would like to apologize for any inconvenience in relation to the showers and the carpeting. We will be sure to share this feedback with our Maintenance Department in order to address appropriately. We're pleased to learn that you enjoyed some aspects of your stay, and we hope you will continue to consider us next time your travels bring you to the area.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will on 10 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay satisfactory, and we appreciate your invaluable feedback. Thanks again, and we look forward to welcoming you back in the future.

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Will on 8 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we appreciate your invaluable feedback. We look forward to serving you again in the future.

10/10 Excellent

Juan, RALEIGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel. Friendly Staff, i requested to checkout an hour late and front desk Lady was very nice on allowing us to do so.
Stayed 2 nights in May 2024
Response from Will on 8 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we appreciate your invaluable feedback. We look forward to serving you again in the future.

10/10 Excellent

barbara

Travelled with group
Liked: Property conditions & facilities
Excellent fronts desk service, rooms very comfortable.
Stayed 2 nights in Apr 2024
Response from Will on 8 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we appreciate your invaluable feedback. We look forward to serving you again in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Will on 8 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we appreciate your invaluable feedback. We look forward to serving you again in the future.

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel. Clean.
Stayed 2 nights in Apr 2024
Response from Will on 3 May 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we appreciate your invaluable feedback. Thanks again, and we look forward to welcoming you back in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way nicer than I expected It was nice nice!!
Stayed 1 night in Apr 2024
Response from Will on 29 Apr 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay pleasant, and we appreciate your invaluable feedback. We hope you will continue to choose us in the future.

10/10 Excellent

Robin

The hotel was nice. Clean and front desk was professional.
Stayed 1 night in Mar 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we hope to welcome you back again soon!

8/10 Good

Judi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we hope to welcome you back again soon!

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, moments from downtown and the college. Great price and breakfast.
Stayed 1 night in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of hotel and our team, thank you for choosing us. We're pleased to learn that you enjoyed your stay, and we appreciate your invaluable feedback. We will be sure to share your kind remarks with our team! Thanks again, and we look forward to welcoming you back in the future.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast area was fantastic! Especially the men who kept everything supplied. We stayed two nights and there two different guys were in charge of that are. They were super busy, and had great attitudes. The whole atmosphere at the hotel was pleasant. We will be staying there again.
Stayed 2 nights in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we will be sure to share your kind remarks with our team. Thanks again, and we look forward to welcoming you back soon!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we hope to welcome you back again soon!

4/10 Poor

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were not clean the rooms were shabby Definitely with stay somewhere else next time
Stayed 3 nights in Apr 2024
Response from Will on 15 Apr 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're disappointed to learn about your experience, and we can assure you that this particular experience does not meet our standards. We will be sure to share you feedback with our management team. We hope that you will allow us another opportunity in the future to provide you with a stay that you deserve.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will on 15 Apr 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay pleasant, and we appreciate your invaluable feedback. We hope to welcome you back again in the future.

8/10 Good

Neatra

Stayed 3 nights in Apr 2024
Response from Will on 1 May 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we look forward to welcoming your back in the future.

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
I like how the rooms and areas were set up it was very nice and cozy. I just wished the pool and exercise room were bigger.
Stayed 2 nights in Apr 2024
Response from Will on 12 Apr 2024
Thanks for taking the time to review us, and on behalf of our team, thank you for choosing us. We're pleased to learn that you found your stay enjoyable, and we appreciate your invaluable feedback. We also would like to apologize for any inconvenience that you may have experienced in relation to the pool and fitness center. Thanks again, and we hope that you will continue to consider us in the future.

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there before and liked it, diner next door is great, try the fish.
Stayed 2 nights in Apr 2024
Response from Will on 10 Apr 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing us. We're pleased to learn that you continue to choose us, and we appreciate your invaluable feedback. We look forward to serving you again in the future.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Reliable
Stayed 2 nights in Mar 2024
Response from Will on 2 Apr 2024
Thanks for taking the time to review us, and we appreciate your business. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back again soon.

10/10 Excellent

Ester

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great service, staff and breakfast was delicious, we specifically had a room right by the street and it was a bit noisy they had no problem giving us a different more quiet room. Loved our two night stay!
Stayed 2 nights in Mar 2024
Response from Will on 2 Apr 2024
Thanks for taking the time to review us! We appreciate both your business and your invaluable feedback. We're pleased to learn that you found our staff courteous and breakfast delicious. We're also happy to know that our team members were able to accommodate your request to move rooms! We will be sure to share your kind remarks with our team. We hope to see you again in the near future.

10/10 Excellent

Ryan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and spacious. No complaints at all
Stayed 1 night in Mar 2024
Response from Will on 2 Apr 2024
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you found our hotel clean, comfortable and spacious. We will be sure to share your kind remarks with our team. Thanks again, and we look forward to seeing you again in the future.

10/10 Excellent

Dustin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Will on 2 Apr 2024
Thanks for taking the time to review us, and we appreciate you choosing to stay with us. We hope you will continue to choose us in the future.

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the money
Stayed 3 nights in Mar 2024
Response from Will on 25 Mar 2024
Thank you for taking the time to review us. We appreciate your business and feedback. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back in the future.

6/10 Okay

Kimberly, Lumberton

Travelled with partner
Liked: Staff & service, amenities
Staff was very nice but, the rooms could be cleaned a little better.
Stayed 1 night in Mar 2024
Response from Will on 21 Mar 2024
Thank you for taking the time to review us, and we appreciate both your business and feedback. We're pleased to learn that you found our staff courteous, however, we recognize that we missed the mark in relation to the cleanliness of your guest room, and for that we would like to offer you our sincere apologies. We hope you will allow us to provide you with a stay in the future that exceeds your expectations.

10/10 Excellent

Noraida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good breakfast, great location.
Stayed 1 night in Mar 2024
Response from Will on 20 Mar 2024
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you found our hotel clean, breakfast sufficient, location convenient, and our staff courteous. We will be sure to share your kind remarks with our team! We hope to see you again in the future.

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from Will on 9 Apr 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we look forward to serving you again in the future!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is pretty with a fureplace and nice seating. The room is larhe with a seating area.
Stayed 1 night in Mar 2024
Response from Will on 6 Mar 2024
Thanks for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay, and we would like to thank you for your feedback. We will be sure to share your kind remarks with our team.

10/10 Excellent

Teresa

Stayed 2 nights in Mar 2024
Response from Will on 25 Mar 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing us. We're pleased to learn that you enjoyed your stay, and your feedback is much appreciated. We look forward to serving you again in the future.

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Staff was super nice and helpful. The room was pretty clean. No complaints.
Stayed 1 night in Mar 2024
Response from Will on 6 Mar 2024
Thanks for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we will certainly share your kind remarks with our team. We hope to see you again in the future!

8/10 Good

Clint

Liked: Staff & service, property conditions & facilities
My room was spacious, and most everything was as expected. However I felt like the carpet in room 330 needs to probably be changed due to excessive stains
Stayed 2 nights in Feb 2024
Response from Will on 26 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found your room spacious and that you generally enjoyed your stay. In relation to the stains on the carpet in your room, we will be sure to get with the hotel's management team and look into this particular issue. Thanks again, and we hope to see you again in the near future.

10/10 Excellent

Rick

Stayed 1 night in Feb 2024
Response from Will on 20 Mar 2024
Thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay with us, and we hope to welcome you again in the future!

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old property, kept fairly well. Room was not clean as I like. Hair in shower upon arrival, trash on floor behind a chair and ear ring backing on floor by bed. Staff very friendly and nice!
Stayed 2 nights in Feb 2024
Response from Will on 26 Feb 2024
Thank you for taking the time to review us, and we appreciate both your business, and your invaluable feedback. We would like to offer you our sincere apologies in relation to the state of your room. We can assure you that this feedback will be shared with our Housekeeping Department in order to prevent future instances. We're pleased to learn that it wasn't too much of a nuisance and that you found other aspects of your stay pleasant. We do hope to see you again in the future!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Will on 23 Feb 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for both your business and your invaluable feedback. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back again in the future!

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value- clean, quiet with friendly service.
Stayed 1 night in Feb 2024
Response from Will on 21 Feb 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found our staff courteous, and the hotel clean and quiet. We appreciate your invaluable feedback, and we will be sure to share your kind remarks with our team. We look forward to welcoming your back again soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well-maintained. We had a great stay and I would stay here again!
Stayed 1 night in Feb 2024
Response from Will on 21 Feb 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found the property clean and well maintained, and we appreciate your invaluable feedback. We will be sure to share your kind remarks with our team. We look forwarding to welcoming you back again soon!

8/10 Good

Alison, Apex

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lobby is cozy and attractive with the fireplace and seating. Breakfast had lots of options. Pool was nice, but could use a little cleaning (sand at the bottom) and freshening up the smell. The person at the front desk when we checked in and out was not all that friendly.
Stayed 1 night in Feb 2024
Response from Will on 21 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found the lobby cozy, and breakfast plentiful. We're also pleased to learn that you enjoyed the pool, however, we do understand that there may have been some issues that require our attention, and we can assure you that we will share this feedback with our team in order to correct appropriately. In relation to your interactions with our Front Desk Agents, they should make all of our guests feel comfortable and welcomed, so we will absolutely address this with our Front of House team. We hope to see you again soon!

8/10 Good

Arun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hote
Stayed 2 nights in Feb 2024
Response from Will on 20 Feb 2024
Thanks for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we look forward to welcoming you back soon!

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence experience
Very nice hotel, well kept, very clean, beds were wonderful, and staff was friendly. Breakfast was quite good, had plenty of options.
Stayed 2 nights in Feb 2024
Response from Will on 19 Feb 2024
Thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found the staff courteous, breakfast plentiful, and the hotel clean and comfortable. We will be sure to share your kind remarks with our team! We hope to welcome you back soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Feb 2024
Response from Will on 20 Feb 2024
Thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great value
Very clean, great service from all staff, good amenities. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Will on 16 Feb 2024
We would like to thank you for taking the time to review us and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found the hotel clean, staff courteous and helpful, and the amenities plentiful. We look forward to welcoming you back again in the future!

8/10 Good

Dana

Stayed 1 night in Feb 2024
Response from Will on 16 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you generally enjoyed your stay with us, and we hope to welcome you back again in the future!

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The interior is attractive.
Stayed 1 night in Feb 2024
Response from Will on 14 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate your feedback. We're pleased to learn that you had a pleasant experience, and we will be sure to share your kind remarks with our team. We hope you will continue to choose us in the future.

10/10 Excellent

cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Will on 13 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you enjoyed your stay, and we will be sure to share your kind remarks with our team. We look forward to welcoming you back again soon!

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent and the cookies are great!
Stayed 1 night in Feb 2024
Response from Will on 13 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you had an enjoyable stay, and we will be sure to share your kind remarks with our team. Thanks again, and we look forward to welcoming you back again soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Will on 13 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you found your stay enjoyable, and we look forward to welcoming you back again soon!

4/10 Poor

Emily

Stayed 1 night in Feb 2024
Response from Will on 20 Mar 2024
Thanks for taking the time to review us. It appears that it wasn't a perfect stay and would like to apologize for any inconveniences you may have experienced while in house. We hope that you will allow us another opportunity in the future to provide you with a stay that exceeds your expectations.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Every staff member we encountered were very nice. Room clean. The only downfall was the bed was really hard. Everything else was great.
Stayed 1 night in Feb 2024
Response from Will on 13 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you found our staff courteous, and your room clean. We do apologize for any inconvenience in relation to your bed and your inability to relax comfortably. We will be sure to share your kind remarks and constructive feedback with our team. We look forward to welcoming you back again soon!