Search Luxury Hotels in Bontnewydd

"The hotel was clean, the room was modern and comfortable. Breakfast was lovely. However, we were unable to use the pool because the pump had broken that day. Given that the pool was the reason why we chose that hotel this was disappointing. That said, when I raised the issue with management, they were polite and offered a reasonable partial refund, so very positive. My main area of complaint however, is that check in was not until 4pm and check out was at 11am. Why should it take 5 hours to clean a room? This wasn't mentioned prior to booking, neither was an additional charge for use of the car park. Cost for 3 rooms for one night was in excess of £500. I would have expected the car parking to be free. "

"We stayed for 3 nights from Sunday to Wednesday over the May Bank holiday with our dog. We have stayed here before and we thoroughly enjoyed or stay every time. The hotel, rooms and communal areas are always spotless - the reception staff, bar staff and cleaning staff are very helpful and accommodating. I heard that the hotel was under new management (hence some renovations around the hotel) and was worried that it might lose its ‘old world charm’ and historical reminders around the hotel; I hope this doesn’t happen. Our only gripe was with breakfast on the first morning (Bank Holiday Monday). We had booked to have breakfast in the lounge where dogs are allowed at 9.15. We came down to find there was no room for us; we were allowed in the Llewelyn Suite where there was a table with a cloth on. The waitress brought us tea and toast - I had to go into the main restaurant to find a tray, milk (no jugs), sugar, butter etc. a waiter did help me and brought them in on a tray - by this time the tea and toast was cold! It was unusually busy and the staff did apologise. The two mornings after that, a table was set up with everything already on the table. Everything else was perfect!"

"Really nice breakfast with friendly staff. Executive room had an amazing view but annoyingly the 3rd doesn’t have a lift which isn’t great with a baby. Layout of the hotel is quite confusing"

"This hotel is super convenient- fantastic in fact. HOWEVER, the walls are paper thin, the heating comes on all through the night and is loud, and the bed and pillows are pretty uncomfortable. The food is great. So, take ear plugs and your own pillow and you may get some sleep."

"Fantastic location overlooking the water. Duchess room was superb - great view and feature bath in the window. Hotel is a castle type property. Good good too. Staff very helpful and friendly"

"Breakfast was great"