Exterior

Reviews of Fairfield Inn & Suites by Marriott Bonita Springs

2.5 out of 5
Fairfield Inn & Suites by Marriott Bonita Springs
28090 La Plaza Bonita Loop, Bonita Springs, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 158 out of 216 reviews" "
Rating 8 - Good. 35 out of 216 reviews" "
Rating 6 - Okay. 15 out of 216 reviews" "
Rating 4 - Poor. 4 out of 216 reviews" "
Rating 2 - Terrible. 4 out of 216 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. Good location.
Stayed 4 nights in Mar 2024

6/10 Okay

Yolanda

Stayed 2 nights in May 2024

10/10 Excellent

Maybel

Travelled with family
👍
Stayed 2 nights in May 2024

10/10 Excellent

Leslie Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, and also the room
Stayed 2 nights in May 2024

10/10 Excellent

Yeilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 23 May 2024
Dear Yeilyn, Thank you for your excellent feedback about your recent stay with us. We hope to welcome you back very soon.Sincerely,

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back !!!love it
Stayed 1 night in May 2024
Response from Hotel Management on 23 May 2024
Dear Christian, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

OMAR

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and always a great place to stay while on vacation.
Stayed 2 nights in May 2024
Response from Hotel Management on 8 May 2024
Dear Omar - Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional Hospitality. We hope to welcome you back soon.Sincerely,

6/10 Okay

Virgilio, Spring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure is very low, it’s like showering with few drops of water.
Stayed 4 nights in May 2024
Response from Hotel Management on 8 May 2024
Dear Virgilio, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,

6/10 Okay

vlada

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall very new and clean. One downside - very noisy AC fan that cannot be turned off or down
Stayed 4 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Dear Vlada, I appreciate you taking the time to share your feedback. Please accept our apologies for the issues you experienced with your a/c unit. All our units are able to be turned off so we will look into this one to see how if failed. Thank you for staying with us.Sincerely,

10/10 Excellent

Matthew Jack

Liked: Cleanliness, staff & service
Served its purpose. I enjoyed my stay.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Dear Jack, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with clean rooms, comfortable beds, friendliest of staff.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 20 Apr 2024
Dear Heather, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional hospitality. We hope to welcome you back soon.Sincerely,

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Hotel Management on 10 Apr 2024
Dear Karina, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. We hope to welcome you again soon.Sincerely,Hotel Management

8/10 Good

saravanan, chesterfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was average
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Saravanan, I recognize your time is valuable and appreciate the feedback you have provided. We hope to welcome you again soon. Sincerely, Hotel Management

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head is terrible
Stayed 3 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Ron, We thank you for evaluating your time with us. We value your feedback and have reviewed it with engineering team to ensure these issues are immediately addressed. We hope you consider giving us another opportunity so we may show you our commitment to superior guest service. Sincerely,Hotel Management

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Joseph, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our hospitality. We hope to welcome you again soon.Sincerely,

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Marta, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon. Sincerely,Hotel Management

10/10 Excellent

Patti Clifton or Bailey

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Patti, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our hospitality. We look forward to welcoming you back in the near future.Sincerely,Hotel Management

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Apr 2024
Dear Eric, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional hospitality. We hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Friendly staff
Stayed 2 nights in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Donald, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed it here with us. We hope to welcome you again soon.Sincerely,

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Bridget , On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

6/10 Okay

Jackie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This is a brand new hotel and there is construction on another building right next door. The staff member who checked me in was very unhelpful, was unclear about why my room couldn’t be moved despite being requested, and also told me the hotel did not have any cribs. I was given different reasons than the other member of my party which left a bad taste in my mouth. I was also shocked when I was able to get a pack and play from another staff member , after previously being told they didn’t have anything like a crib. Housekeeping also visually had an issue when asked to come in to empty garbage and swap towels- and that’s all that was done despite it being a day we should have received housekeeping services. This was a very expensive stay to have had such a mediocre and disappointing experience. If there are other hotels available, I wouldn’t stay at this one.
Stayed 4 nights in Feb 2024
Response from Hotel Managment on 6 Mar 2024
Good afternoon Jackie, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling short to meet your expectations. I have shared your feedback with all our associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure we meet your expectations 100% in the future. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely,Hotel Managment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location.
Stayed 4 nights in Feb 2024
Response from Hotel management on 24 Feb 2024
Dear Guest , On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Miguel

Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Mar 2024
Dear Miguel, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed stay with us. We look forward to welcoming you back soon.Sincerely,

6/10 Okay

Anne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The bathroom was dirty. The toilet had not been wiped down; there was a ring of mold around the inside. The floor in bathroom was also dirty.
Stayed 2 nights in Feb 2024
Response from Hotel Managment on 15 Feb 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely, Hotel Management

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Mar 2024
Dear Larry, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed it. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on 4 Feb 2024
Dear Beata, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed your stay here with us. We look forward to welcoming you back soon.

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was brand new, very clean and has a great location. It's right off of I-75 and very close to many restaurants and shopping. Very courteous staff.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 2 Feb 2024
Dear Edwin, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional service. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Julie

Nice property with many amenities (free breakfast, bar, outdoor pool/hot tub, exercise room, laundry facilities. Friendly staff.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 27 Jan 2024
Dear Julie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

6/10 Okay

Steven, Kitchener

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 27 Jan 2024
Dear Steven, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling a short to meet your expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely,

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Readiness to assist.
Stayed 1 night in Jan 2024
Response from Hotel Management on 27 Jan 2024
Dear Tanisha, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time booking
I usually stay at the Fairfield or Hampton for the past 15 years in sales. This hotel was the best of either i've stayed at - ever. Very new. Fabulous shower. Great breakfast. Upscale location.
Stayed 1 night in Jan 2024
Response from Hotel Management on 23 Jan 2024
Dear Joseph, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Tish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk services were excellent. The staff was respectful, thoughtful and kind.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 23 Jan 2024
Dear Maria, Thank you for sharing about your recent experience here with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I have shared your feedback with our wonderful Front Desk Team! We hope to welcome you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer property, very clean, friendly service, breakfast could be better, but hey it’s free
Stayed 3 nights in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Kevin, Thank you for taking the time to share your recent experience with us. I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely, Hotel Management

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great hotel just needs better informed staff
The hotel was newly built and immaculate. I was very inpressed with their on site FREE high speed EV car chargers for Tesla and CCS. However the thermostat in my room was stuck at 40 degrees and the front desk lady said that all rooms were accounted for and there was nk management or engineering staff on duty. I was told to just turn off the thermostat but it was cold and rainy . I called the next day and spoke with management whi was only willing to give me 5 points towards my stay which was super inconvenient
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Jan 2024
Dear Valued Guest, Thank you for taking the time to share your thoughts regarding this issue on this platform. I appreciate you bringing it to our attention during our follow up call yesterday evening. I am not sure where the miscommunication happened, but you were offered a rate adjustment for the inconvenience caused. Refund has been issued to the cc on file as promised.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Hotel Management

8/10 Good

Roger

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Jan 2024
Dear Roger, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Hotel Management.

10/10 Excellent

Keila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lea on 11 Jan 2024
Dear Keila, I appreciate you taking the time to share your amazing feedback. We hope to welcome you again soon in beautiful Bonita Springs.

10/10 Excellent

Denise

Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear Denise, On behalf of the entire hotel team, I want to thank you for sharing about your recent experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Draven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lea on 11 Jan 2024
Dear Draven, I appreciate you taking the time to share your amazing feedback. We hope to welcome you again soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lea on 30 Dec 2023
Dear David, I appreciate the feedback you have provided. I sincerely apologize for falling short to meet your expectations. I am confident that if you decide to stay with us again, we will ensure we meet your expectations 100%.

6/10 Okay

Celerina

Travelled with partner
Room is average, shower head needs upgrade. The coffee maker in the room was not working
Stayed 1 night in Dec 2023
Response from Lea on 30 Dec 2023
Dear Celerina, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling a short to meet your expectations. I have shared your feedback with all our associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure we meet your expectations 100% in the future. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Looked at several places to stay. This was convenient and clean. Location close to the highway made it easy to get around.
Stayed 3 nights in Dec 2023
Response from Lea on 30 Dec 2023
Dear Zachary, thank you for sharing about your experience. It is always encouraging to hear positive feedback from our wonderful guests! We hope to welcome you again soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the staff was friendly and accomodating. Room was large and clean.
Stayed 2 nights in Dec 2023
Response from Lea on 30 Dec 2023
Dear Leslie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Denise

Business traveller
Very clean, front desk staff is friendly and helpful.
Stayed 1 night in Dec 2023
Response from Lea on 30 Dec 2023
Dear Denise, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Lea on 30 Dec 2023
We appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Lea on 11 Jan 2024
Dear Ryan, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon.

4/10 Poor

Diana

Stayed 1 night in Oct 2023
Response from Lea on 11 Jan 2024
Dear Diana, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling a short to meet your expectations. I have shared your feedback with all our associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure we meet your expectations 100% in the future. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely,

8/10 Good

Victor

Stayed 3 nights in Oct 2023
Response from Lea on 11 Jan 2024
Dear Victor, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Thomas, Ferndale

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fine - hotel wise. Nice place! Construction next door and will be for some time from the looks of it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas, Ferndale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heavy construction next door over a few acres of land so kinda dusty/dirty/noisy. Maybe we're all supposed to be used to this by now...everything else was fine!
Stayed 3 nights in Oct 2023