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Reviews of The Riverside Hotel, BW Premier Collection

3.5 out of 5
The Riverside Hotel, BW Premier Collection
2900 W. Chinden Boulevard, Boise, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 733 out of 1037 reviews" "
Rating 8 - Good. 174 out of 1037 reviews" "
Rating 6 - Okay. 78 out of 1037 reviews" "
Rating 4 - Poor. 34 out of 1037 reviews" "
Rating 2 - Terrible. 18 out of 1037 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Close to riverwalk
Stayed 2 nights in May 2024
Response from Jennifer on 24 May 2024
We are so happy you enjoyed your stay with us!

10/10 Excellent

Candy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, we stay frequently. The staff are always wonderful and the hotel in general is amazing
Stayed 2 nights in May 2024
Response from JS on 21 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my experience. Stayed one night. Great location and great amenities.
Stayed 1 night in May 2024
Response from JS on 21 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved that there was a little of everything for everyone there. Especially with the outdoor pool area
Stayed 1 night in May 2024
Response from JS on 21 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Great pool , hot tub, excercise facilities, and restaurants.
Stayed 1 night in May 2024
Response from JS on 21 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 Poor

Rachel, Sumner

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Moldy smelling, dirty
Stayed 1 night in May 2024
Response from Jennifer on 20 May 2024
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call the hotel directly and ask for our General Manager, Kathy Pidgeon.

10/10 Excellent

Amanda

Travelled with family, Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Great stay. Will Stay here every time I visit. Thanks.
Stayed 1 night in May 2024
Response from JS on 15 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and loved the outdoor restaurant
Stayed 1 night in May 2024
Response from JS on 15 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 1 night in May 2024
Response from JS on 13 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool situation is frustrating currently but when both pools are open I think it will be awesome
Stayed 2 nights in May 2024
Response from JS on 13 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Being on the river was the best part. Beautiful walk-scooter rides. Rooms were loud. We were on the first floor, and the people above us were up all night. And we had our white noise machine full blast. Other complaint would be the pool service. Waitress stayed on one side of the pool, when she finally came to the other end, I asked if I could order a drink, She said, “no, I’m doing something.” Then she went down to the other end and took several orders. Unreal. And not enough chairs for the amount of people staying at that hotel. Wasn’t impressed to say the least.
Stayed 2 nights in May 2024
Response from Jennifer on 15 May 2024
Hello Amy, we want to extend our sincerest apologies concerning this issue. Our General Manager is available if you would like to discuss the details of this mishap. Please call the hotel and ask for Kathy Pidgeon.

8/10 Good

Dudley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent breakfast is included and the outside area is pristine and the rooms have been remodeled
Stayed 1 night in May 2024
Response from JS on 13 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Nicole Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JS on 13 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Okay

Meghan

Liked: Staff & service, amenities
It smells like old cigarettes
Stayed 1 night in May 2024
Response from Jennifer on 7 May 2024
We’re very sorry to hear that as we are a nonsmoking hotel. Should you wish to discuss your stay further, please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was hair in a ur shower.
Stayed 2 nights in May 2024
Response from Jennifer on 7 May 2024
We’re very sorry to hear that! Should, you wish to discuss your stay further, please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 Good

Peter

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: great location and facilities. Right next to a walking trail that goes along the river. Restaurant and bar were nice. Cons: $50 per pet cleaning fee, even for one night! Ouch! Be ready to wait at the front desk for at least 10 minutes watching the staff on the phone.
Stayed 1 night in May 2024
Response from Jennifer on 7 May 2024
Thank you for your feedback. We always appreciate hearing from our guests, be it good or bad as this is how we can improve.

8/10 Good

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Large property. Rooms were dated. Staff nice. Food at restaurants onsite was good and great happy hour.
Stayed 2 nights in May 2024
Response from JS on 6 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Nani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JS on 23 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

2/10 Terrible

Nikkita

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extremely loud kids screaming all night up and down the halls... was told the room i was promised was not avail after i already payed the hundreds of dollars then offered a 12 dollar refund out of 300 then was told my room was empty and that another couple never showed up but would not let me move rooms like why tf even tell me then??...everything closes super early bars/ restaurants/ pool.... woke up next day the v power went out while I'm in the shower washing my hair and did not ever come back on spent the entire morning in the dark trying to pack and get ready...literally the worst experience I've ever had not even offered a free night nothing I'm highly disappointed
Stayed 1 night in Apr 2024
Response from Jennifer on 3 May 2024
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call the hotel directly and ask for our General Manager, Kathy Pidgeon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything!
Stayed 1 night in May 2024
Response from JS on 6 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Damien

Stayed 1 night in Apr 2024
Response from JS on 3 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Jacob

Liked: Amenities
Great
Stayed 1 night in Apr 2024
Response from JS on 1 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Lauren

Stayed 1 night in Apr 2024
Response from JS on 21 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Simon, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JS on 21 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 Poor

Christopher

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
When we walked into our room I had noticed a massive spider crawling along the wall. My wife is terrified of them and so I had to handle the situation. It’s unsettling to find out that the property doesn’t have any service to prevent this situation.
Stayed 2 nights in Apr 2024
Response from Jennifer on 29 Apr 2024
Hello Christopher, we want to extend our sincerest apologies concerning this issue. We do have a service and will be contacting them and appreciate you letting us know.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jennifer on 30 Apr 2024
We would like to hear how we can improve. Please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 Good

Meryl

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service
The wait for breakfast buffet was a bit long!
Stayed 3 nights in Apr 2024
Response from JS on 29 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fun, fun, fun!! Amazing breakfast, gorgeous interior, live music, several restaurants, and the best of all: the river walk and all the trails. Awesome.
Stayed 2 nights in Apr 2024
Response from JS on 29 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Rick

The Greenbelt next to the Hotel.
Stayed 2 nights in Apr 2024
Response from JS on 29 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

DeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very well kept, clean facility. Our check in went smoothly with friendly helpful staff. Our room was clean and quiet.
Stayed 1 night in Apr 2024
Response from JS on 29 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Nice but too much for pet policy
Stayed 1 night in Apr 2024
Response from JS on 25 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Jennifer

Travelled with family, Travelled with pets
This was a great stay and we had our dog with us. It’s an awesome pet area fenced in and a river view. The breakfast was also excellent. Very clean and comfortable stay. I would stay here again for sure.
Stayed 1 night in Apr 2024
Response from JS on 24 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make sure our stay was comfortable! Dining options were excellent. Loved the outdoor options. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from JS on 23 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Travis J

Business traveller, Travelled with partner
Liked: Amenities
We love staying here. They are always kind and go above and beyond.
Stayed 4 nights in Apr 2024
Response from JS on 1 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Good

rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JS on 13 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Hanna

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Amenities awesome! Like a mini resort!
Stayed 3 nights in Apr 2024
Response from JS on 22 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Carole

Stayed 2 nights in Apr 2024
Response from JS on 22 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JS on 9 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It perfect but exceeded my expectations. Really nice clean rooms. Friendly and excellent service. Much better than average dining and entertainment. My new top choice for my stays in Boise.
Stayed 2 nights in Apr 2024
Response from JS on 19 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay
Stayed 1 night in Apr 2024
Response from JS on 15 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times. It is always clean, quiet and has wonderful dining options.
Stayed 1 night in Apr 2024
Response from JS on 22 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Good

Mary

Stayed 6 nights in Apr 2024
Response from JS on 6 May 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Kerri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and restaurant!
Stayed 1 night in Apr 2024
Response from JS on 15 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Estavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and my love went to the Riverside. I decided not to rent them a car as most of what they were doing was pretty close by. The drivers didnt have to go the extra distance and they did. The hotel staff also recieves extra thumbs up as they were kind, complimentory, and went above to make their stay extra special. Im forever grateful!
Stayed 3 nights in Apr 2024
Response from JS on 9 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely taken care of - great property
Stayed 1 night in Apr 2024
Response from JS on 9 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, amenities, pools, close to everything and greenbelt near by. Kids had a blast as well. Will definitely be coming back soon.
Stayed 1 night in Apr 2024
Response from JS on 8 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from JS on 8 Apr 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Okay

Luanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice main lobby and restaurant. Friendlyish staff. Long long corridors and not suitable in poor weather. Beds uncomfortable and thin sheets. Could not cover past shoulders. Cocktails in bar overpriced and limited selections. Might be better in summer months.
Stayed 3 nights in Apr 2024
Response from Jennifer on 9 Apr 2024
Thank you for your feedback. We always appreciate hearing from our guests, be it good or bad as this is how we can improve.

8/10 Good

Alden, Elko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given keys to a room that already had a customer in the room. Nothing like walking in a room and having people look at you. The hotel could use more signs showing how to get to the lobby from the back of the hotel. It's a giant maze.
Stayed 1 night in Apr 2024
Response from Jennifer on 18 Apr 2024
Hello Alden, we want to extend our sincerest apologies concerning this issue. We will keep trying to get better and it is comments such as yours that help us know about areas we need to work on.