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I liked the property cleanliness and that it was close to decent dining option for dinner. It was also close to things I wanted to do in Boise. I also liked the breakfast. What I didn't like was that the air conditioning was too loud and kept me awake most of the night. I was also disappointed that the pool didn't have a hot tub. That is why I rated it good but not great.
Tami
Stayed 1 night in May 2024
Response from Justin S, AGM on 21 May 2024
Tami,Thank you for taking the time to leave your feedback about your recent stay with us. We apologize if the HVAC was keeping you awake. We hope you notified hotel staff so we could dispatch engineering to get it fixed for you. Your comments about a hot tub have been forwarded to our engineering department. We're happy to hear that you had good dining options for dinner and our cleanliness. We hope to welcome you back the next time you're in the Boise area! Thank you for choosing SpringHill Suites Boise West/Eagle.
Joseph,Thank you for taking the time to leave your feedback about your stay with us. We're happy to hear that you had a clean room and our team of hospitality professionals was friendly. They work hard to ensure that everyone has a great stay! Thank you for choosing SpringHill Suites Boise West/Eagle.
Robert,Thank you for the 5 out of 5! We're happy to see that you had a good stay with us. We enjoyed having you as our guests and look forward to welcoming you back the next time you're in the area. Thank you for choosing SpringHill Suites Boise West/Eagle!
all staff members were knowledgeable, friendly and courteous. Breakfast was fresh, warm,delicious and a nice variety.
Nancy
Stayed 3 nights in Apr 2024
Response from Justin S, Hotel AGM on 6 May 2024
Nancy,Thank you for taking the time to leave us a 5 out of 5! We're very happy to hear that our team of hospitality professionals was knowledgeable, friendly and courteous. They work hard to ensure that everyone has a great experience.Also, we thank you for the kind words about our breakfast. We are always working for ways to ensure that everything looks and tastes good.We appreciate you staying with us and we look forward to welcoming you back the next time you're in the Boise area! Thank you for choosing SpringHill Suites Boise West/Eagle!
Great, clean stay. The suite with the pull out bed accomodated all of us easily. Also had ample parking for our truck and boat.
Jon
Stayed 1 night in Apr 2024
Response from Justin S, AGM on 2 May 2024
Jon,Thank you for taking the time to leave your feedback and for the 5 out of 5! We're happy to hear that you had a great stay. Many agree with you about the pull out bed making it easy for everyone to be comfortable with a clean property. We're happy to have been able to accommodate your truck and boat in our parking.We enjoyed having you as our guests and look forward to welcoming you back the next time you're in the Boise area! Thank you for choosing SpringHill Suites Boise West/Eagle!
Everything was great. Staff was kind, the gym was nice and the breakfast was the best hotel breakfast we’ve ever had! 5/5 stars
Ashley
Stayed 2 nights in Apr 2024
Response from Justin S, AGM on 30 Apr 2024
Ashley,Thank you for the great feedback and the 5 out of 5! We are happy to hear that everything was great. We had just added some items to the gym, and happy to see that they were used. Thank you for the kind words about the best breakfast! Thank you for choosing SpringHill Suites Boise West/Eagle!
8/10 Good
Jim
21 Apr 2024
Jim
Stayed 2 nights in Apr 2024
Response from Justin S, AGM on 13 May 2024
Jim,Thank you for the 4 out of 5! We're happy that you enjoyed your stay. If there's anything we could do better to earn your 5, please don't hesitate to reach out to the management team at the hotel.Thank you for choosing SpringHill Suites Boise West/Eagle!
Good stay, we like the ‘suite’. Only complaint is television/entertainment consistently freezes/pixelates, annoying. Outside landscaping could use a little work.
Bruce
Stayed 2 nights in Apr 2024
Response from Justin S, Hotel AGM on 15 Apr 2024
Bruce,Thank you for your feedback about your stay with us. Your comments about the television will be forwarded to our provider and our chief engineer will follow up with them.Our landscape company comes out every Friday. We just had the lawn mowed.We'd love to welcome you back to come see it! Thank you for choosing SpringHill Suites Boise West/Eagle.
The rooms are so spacious, it’s perfect for the family.
Ashanti
Stayed 1 night in Apr 2024
Response from Justin S, Hotel AGM on 15 Apr 2024
Ashanti,Thank you for taking the time to leave your feedback about your recent stay with us. We're happy to hear that our rooms were spacious and that your family had a good time with us. We thank you for choosing SpringHill Suites Boise West/Eagle. We look forward to hosting you again the next time you're in the area.
The service was great & our room was very clean. Thank you!
Diana
Stayed 2 nights in Apr 2024
Response from Justin S, Hotel AGM on 8 Apr 2024
Diana,Thank you for the 5 out of 5! Positive feedback is what drives us to continue to perform at top levels. Thank you for the chance to host you.We're happy that you chose SpringHill Suites Boise West/Eagle!
10/10 Excellent
Clark
Business traveller
30 Mar 2024
Liked: Amenities
Great staff upon check in. Very dog friendly. Thai restaurant next door is exceptional.
Clark
Stayed 1 night in Mar 2024
Response from Justin S, Hotel AGM on 30 Mar 2024
Clark,Thank you for staying with us! We're happy to hear that you enjoyed your stay with us. We are pet friendly and enjoy having you and your pet stay with us. We agree with you about the Thai restaurant as being superb! Thank you for choosing SpringHill Suites Boise West/Eagle.
My stay was amazing, everyone was impeccable. However, one of the employees named, Ana, a phenomenal woman helped me with my luggage when I was struggling to get down to my car with my little one in tow. I couldn’t be more thankful for her kindness.
Elizabeth
Response from Justin S, AGM on 23 Mar 2024
Elizabeth,Thank you for taking the time to leave your feedback about your recent stay. We're delighted to have earned your 5 out of 5! Ana will appreciate hearing that you recognize her for her efforts. She's an amazing hospitality professional! We hope to host you again the next time you're in the Boise area!Thank you for choosing SpringHill Suites Boise West/Eagle! We enjoyed hosting you.
6/10 Okay
Robert
Travelled with partner
19 Mar 2024
Liked: Cleanliness, staff & service
For the rather high price, a lot of maintenance issues should be addressed. The breakfast bar had great options and was well staffed.
Robert
Stayed 1 night in Mar 2024
Response from Justin S, AGM on 19 Mar 2024
Robert,Thank you for taking the time to leave your feedback. We have a new management team and have just completed a maintenance audit. We've been focused on big projects such as the pool heater working and carpet shampooing to name a few. If you would provide some specifics, we could better help to improve our guest's experiences. Thank you for your kind words about our breakfast staff and the options we provide.Thank you for choosing SpringHill Suites Boise West/Eagle.
Courtney,Thank you for the high score. We're happy to hear that you enjoyed your stay with us. Thank you for choosing SpringHill Suites Boise West/Eagle
Monte,Thank you for the 5 out of 5! We're happy that you enjoyed our hotel and our team of hospitality professionals! Thank you for staying at SpringHill Suites Boise West/Eagle! We hope to host you again the next time you're in the area.
6/10 Okay
Lisa
Travelled with family
19 Feb 2024
Liked: Cleanliness, staff & service
It was ok. Property was clean and nice. When there is a problem with a be of the amenities like the pool not being heated because the heater has been broken for months, that should be on the website and relayed to the customer upon making the reservation.
Lisa
Stayed 3 nights in Feb 2024
Response from Justin S, Hotel AGM on 19 Feb 2024
Lisa,Thank you for leaving your feedback. We apologize about the pool and we're working to resolve it for months. We appreciate your feedback and will be making upcoming changes.This is not the norm for the hotel, and would would like to welcome you back. If you need any further assistance, please reach out to the hotel and ask to speak with a member of management.
10/10 Excellent
Bianca
17 Feb 2024
Bianca
Stayed 1 night in Feb 2024
Response from Justin S, Hotel AGM on 19 Feb 2024
Bianca,Thank you for staying with us. We appreciate the 5 out of 5! We hope you'll stay at SpringHill Suites Boise West/Eagle the next time you're in the area.
Vassiliy,Thank you for the 5 out of 5! We're happy that you enjoyed your stay with us. We enjoyed having you as our guests and thank you for choosing SpringHill Suite Boise West/Eagle. We can't wait to host you again.
Randy,Thank you for taking the time to leave your 10 out of 10 and for choosing SpringHill Suites Boise West/Eagle. We're happy that you enjoyed your stay with us.
10/10 Excellent
Dan
Business traveller, Travelled with partner
19 Jan 2024
Liked: Cleanliness, staff & service
The room and staff were excellent. Almost got stuck in the parking lot because of all the unplowed snow.
Dan
Stayed 1 night in Jan 2024
Response from Justin S, AGM on 19 Feb 2024
Dan,Thank you for taking the time to leave your 5 out of 5! We apologize for the snow issues. The snow caught a lot of the town off guard and the plowing companies were having a hard time keeping up with all the businesses in town.
8/10 Good
William
12 Jan 2024
William
Stayed 2 nights in Jan 2024
Response from Justin S, Hotel AGM on 19 Feb 2024
William, Thank you for the 4 out of 5. We're happy that you enjoyed your stay with us. Thank you for choosing SpringHill Suites Boise West/Eagle. We hope to be able to host you again the next time you're in the Boise area!
Expedia explicitly stated there is a 25 dollar pet fee. Clerk at desk stated pet fee is 75 dollars during our check in ! We stated what Expedia stated and clerk said she could do that. Whole thing strange. There were pieces of little trash left under tables and beds in our room upon arrival. Other than that stay very very nice.
Loraine P
Stayed 1 night in Dec 2023
Response from Justin S, Hotel AGM on 19 Feb 2024
Loraine,Thank you for your feedback about your stay. We apologize for the confusion. We've provided more training ang made updates to information to be current.
Thank you for your review! We hope to welcome you back next time you're in the Boise area.
6/10 Okay
Drew
29 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it was a very nice hotel. Everything was clean and the staff was very pleasant and helpful.
The only issue we had is the king size mattress was indented and uncomfortable. I believe it should have been replaced long ago.
Drew
Stayed 2 nights in Oct 2023
Response from Kate on 3 Nov 2023
Thank you so much for your review! We are so sorry to hear you were not able to enjoy restful sleep during your recent visit. Our Chief Engineer has been alerted so that we may ensure a great stay for all future guests.
Thank you for taking the time to complete a review from your recent stay. Our hope is our guests enjoy a comfortable and relaxing stay with us and we would like to sincerely apologize for missing the mark with your stay! Thank you for choosing to stay with us this time and wishing you the best for all your future travels.
Wonderful place to stay . Spacious . Good breakfast . Clean and quiet
Heather
Stayed 2 nights in Oct 2023
Response from Kate on 12 Oct 2023
Thank you for the outstanding review! I was so glad to see you enjoyed the breakfast and found our facilities to be clean and enjoyable. I look forward to welcoming you back again soon!
Our stay was great; room and bathroom were very clean and spacious. It was conveniently located for our needs. Staff were friendly. However, breakfast could imclude more variety of hot food items.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Kate on 12 Oct 2023
Thank you for such a great review, we are so glad to see you enjoyed your stay! I will share your feedback with our breakfast and management teams. We hope to welcome you back again soon!
Thank you for a great review! So glad to see you enjoyed your stay and found our staff to be so helpful and kind. We look forward to welcoming you back next time!
Front desk staff made us feel like we were coming home.
Paula
Stayed 1 night in Sep 2023
Response from Kate on 29 Sept 2023
Thank you for the outstanding review! We are so glad to here the team made you feel at home; that's exactly how we want our guests to feel. Hope to see you again next time!
8/10 Good
Michael
19 Sept 2023
Michael
Stayed 2 nights in Aug 2023
Response from Kate on 12 Oct 2023
Thank you for your review and choosing to stay with us. I hope to welcome you back next time you're in the Boise area!