Transversal 6 No 27 - 85, Centro Internacional, Bogotá, Distrito Capital
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 447 out of 942 reviews" "
10 - Excellent
447
Rating 8 - Good. 343 out of 942 reviews" "
8 - Good
343
Rating 6 - Okay. 81 out of 942 reviews" "
6 - Okay
81
Rating 4 - Poor. 38 out of 942 reviews" "
4 - Poor
38
Rating 2 - Terrible. 33 out of 942 reviews" "
2 - Terrible
33
9.0/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Son
Travelled with partner
23 May 2024
Disliked: Amenities
The property is situated in Santa Fe district, and the condition of the room is about 1-2 stars at best. Does not have any soap, water, AC doesn’t work, and the dining facility has very bad customer service with horrible attitudes.
Son
Stayed 2 nights in May 2024
Response from Reservations Agent on 24 May 2024
Good morning Lamenatmos muchisimo read your bad experience in our hotel, we thank you very much for your assessment in order to manage improvements in our service, we hope you will return soon and so we will improve our service.
Nice hotel close to museums. Mass transit is across the street and you could easily walk to many attractions. The hotel bar and restaurant is nice and convient. Hot water and eco friendly products. Central AC and small personal heater in the room which is rare to find in most Bogota hotels.
Only negative is the nightclub within listening distance. So, this might not be the best option for a quiet night or weekend.
Dan
Stayed 1 night in May 2024
Response from Reservations Agent on 23 May 2024
Thank you for your comment, it is very important for us the opinion of your service. We hope you come back soon
Really great for the price you pay ,close to a lot of good places
Nilson
Stayed 3 nights in May 2024
Response from Reservations Agent on 23 May 2024
Thank you for your comment, it is very important for us the opinion of your service. We hope you come back soon
6/10 Okay
Luis
6 May 2024
Luis
Stayed 5 nights in May 2024
6/10 Okay
Raul, HIALEAH
Travelled with group
3 May 2024
Disliked: Staff & service
front desk staff not to friendly
Raul
Stayed 4 nights in Apr 2024
Response from Reservations Agent on 23 May 2024
Good morning We regret that the service was not satisfactory, thanks to your comment we will improve our attention skills, we hope you return soon to our hotel.
The air conditioner wasn’t working. There was no hot water. Went to the front desk and they said there there’s nothing they can do about it horrible Customer Service will never go there again.
sovona
Stayed 1 night in Apr 2024
Response from Yuly ZULUAGA Subgerente on 29 Apr 2024
Estimado Huésped,¡Muchas Gracias por sus comentarios, acerca de nuestro hotel que contribuyen a nuestro mejoramiento! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Hotel ibis Bogota Museo
8/10 Good
Carlos
15 Apr 2024
Liked: Cleanliness, staff & service
Location
Carlos
Stayed 2 nights in Apr 2024
Response from hotel ibis museo on 17 Apr 2024
Muchas gracias, por elegirmos como su opcion de alojamiento, esperamos que vuelva pronto
This hotel is very clean, modern and well kept. The hotel is right next to the museum and so many restaurants,cafe and bars as u step out of the hotel we enjoyed our stay.
Jasmin
Stayed 3 nights in Apr 2024
Response from Hotel Ibis Bogotá Museo on 12 Apr 2024
It is a pleasure for us to have served you, we appreciate that you choose us as your best accommodation option, we hope to see you soon.
Good walk to Cathedral area. Oxxo/7-11 store 1 min away. Aircon was not really cooling, would be problem on hot day. No free Bfast from Expedia, Oxxo shop has coffee and Ham cheese roll for 10 Peso.
PATRICK
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on 8 Apr 2024
We appreciate choosing us as your best accommodation option, as well as your good opinion and point of view. We will work as a team for the common good and give our all to deliver the rooms accordingly.Goodnight
It’s a nice simple hotel. Rooms are very small but I think that’s how it is in Colombia. Front desk personnel are always very busy but nice. Not in a great area. Was told it was too unsafe for me to walk around in after dark. Wish I had booked in Candaleria. Not many restaurants around this hotel. Doesn’t look anything like the outside picture! Would not recommend.
Roberta
Stayed 4 nights in Mar 2024
Response from hotel ibis museo on 20 Mar 2024
Good day,Dear Roberta, we are grateful for choosing us as your best accommodation option. We regret that your experience with us was not as ideal as you expected. We also appreciate your comments, this helps us improve our quality.Good day.
We appreciate your kind opinion.We hope his stay with us has been pleasant.Good day.
8/10 Good
Aafreen
Travelled with group
13 Mar 2024
Liked: Staff & service
I liked the area this property was in. The hotel staff was very nice and we had a great view of the city. The only issue was that there was black mold in our bathroom. There was not proper ventilation in the room
Aafreen
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Good afternoon, thank you for choosing us, we hope that your stay with us was pleasant, we hope to see you soon again at the ibis Bogota Museo hotel.
10/10 Excellent
Frank
12 Mar 2024
Frank
Stayed 1 night in Mar 2024
Response from Hotel Ibis Bogotá Museo on 8 Apr 2024
Estimado, agradecemos su preferencia como hotel para su estadía, así como su opinión y voto, feliz día.
It was nice inside the hotel, the curtains had a lot of dust but my main concern was the area near the hotel. I felt really unsafe because of the people walking and living nearby.
Jennifer
Stayed 2 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Thank you for choosing us, we hope you return soon
Front desk made a mistake thinking I had checked out. Gave the key to my room to another client. I was sleeping when I heard someone getting into my room. I yelled and he just left. I didn’t feel safe at all for the rest of my stay. I blocked the door with the desk chair.
Normand
Stayed 7 nights in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
good afternoonThank you for your comments, however we apologize for the inconvenience presented.
I rented two rooms and arrived on Thursday, Dec-21 around 8:30 pm and there was no kitchen open to eat anything. The sink in my room had remains of human hair when we entered the room. The following day we run out of shampoo and body gel; although I made the report immediately, it was neglected and we were without replenishment for two days. I had to reiterate it to be done. The second room had a light off that was not fixed for two days. I made a reservation paid in advance for a family Christmas dinner and when I showed up, they had no record of it and we were given a last minute accommodation. I will not definitely go back.
Response from Hotel Ibis Bogotá Museo on 22 Nov 2023
We appreciate your time to rate us, we will be working to make it a service according to the tastes and requirements of our line for our starters.We hope for a new visit soon.Goodnight.
Response from Hotel Ibis Bogotá Museo on 15 Nov 2023
Esperamos que su estancia con nosotros haya sido comoda. estaremos trabajando para brindar un mejor servicio del ya prestado.Feliz tarde.
8/10 Good
Manoj
8 Nov 2023
Manoj
Stayed 1 night in Nov 2023
Response from Hotel Ibis Bogotá Museo on 11 Nov 2023
Es para nosotros un gusto que su estancia en nuestro hotel haya sido agradable, aun asi estaremos trabajando para brindar aun una mayor experiencia.Esperamos pronto su visita.
The Hotel is easy accesible
Friendly and helpful staf at both the reception as in the restaurant
Room kept properly clean
Charalva
Stayed 7 nights in Oct 2023
Response from Hotel Ibis Bogotá Museo on 11 Nov 2023
It is a pleasure for us to know that your stay was pleasant as well as the treatment you had with our area colleagues.We will be waiting for you on a next visit to the city.