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Reviews of ibis Bogota Museo

3 out of 5
ibis Bogota Museo
Transversal 6 No 27 - 85, Centro Internacional, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 447 out of 942 reviews" "
Rating 8 - Good. 343 out of 942 reviews" "
Rating 6 - Okay. 81 out of 942 reviews" "
Rating 4 - Poor. 38 out of 942 reviews" "
Rating 2 - Terrible. 33 out of 942 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Son

Travelled with partner
Disliked: Amenities
The property is situated in Santa Fe district, and the condition of the room is about 1-2 stars at best. Does not have any soap, water, AC doesn’t work, and the dining facility has very bad customer service with horrible attitudes.
Stayed 2 nights in May 2024
Response from Reservations Agent on 24 May 2024
Good morning Lamenatmos muchisimo read your bad experience in our hotel, we thank you very much for your assessment in order to manage improvements in our service, we hope you will return soon and so we will improve our service.

8/10 Good

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to museums. Mass transit is across the street and you could easily walk to many attractions. The hotel bar and restaurant is nice and convient. Hot water and eco friendly products. Central AC and small personal heater in the room which is rare to find in most Bogota hotels. Only negative is the nightclub within listening distance. So, this might not be the best option for a quiet night or weekend.
Stayed 1 night in May 2024
Response from Reservations Agent on 23 May 2024
Thank you for your comment, it is very important for us the opinion of your service. We hope you come back soon

10/10 Excellent

Nilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great for the price you pay ,close to a lot of good places
Stayed 3 nights in May 2024
Response from Reservations Agent on 23 May 2024
Thank you for your comment, it is very important for us the opinion of your service. We hope you come back soon

6/10 Okay

Luis

Stayed 5 nights in May 2024

6/10 Okay

Raul, HIALEAH

Travelled with group
Disliked: Staff & service
front desk staff not to friendly
Stayed 4 nights in Apr 2024
Response from Reservations Agent on 23 May 2024
Good morning We regret that the service was not satisfactory, thanks to your comment we will improve our attention skills, we hope you return soon to our hotel.

4/10 Poor

sovona

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner wasn’t working. There was no hot water. Went to the front desk and they said there there’s nothing they can do about it horrible Customer Service will never go there again.
Stayed 1 night in Apr 2024
Response from Yuly ZULUAGA Subgerente on 29 Apr 2024
Estimado Huésped,¡Muchas Gracias por sus comentarios, acerca de nuestro hotel que contribuyen a nuestro mejoramiento! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,Hotel ibis Bogota Museo

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Apr 2024
Response from hotel ibis museo on 17 Apr 2024
Muchas gracias, por elegirmos como su opcion de alojamiento, esperamos que vuelva pronto

10/10 Excellent

Jasmin, Mesquite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, modern and well kept. The hotel is right next to the museum and so many restaurants,cafe and bars as u step out of the hotel we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Hotel Ibis Bogotá Museo on 12 Apr 2024
It is a pleasure for us to have served you, we appreciate that you choose us as your best accommodation option, we hope to see you soon.

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good walk to Cathedral area. Oxxo/7-11 store 1 min away. Aircon was not really cooling, would be problem on hot day. No free Bfast from Expedia, Oxxo shop has coffee and Ham cheese roll for 10 Peso.
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on 8 Apr 2024
We appreciate choosing us as your best accommodation option, as well as your good opinion and point of view. We will work as a team for the common good and give our all to deliver the rooms accordingly.Goodnight

6/10 Okay

Roberta

Liked: Cleanliness, property conditions & facilities
It’s a nice simple hotel. Rooms are very small but I think that’s how it is in Colombia. Front desk personnel are always very busy but nice. Not in a great area. Was told it was too unsafe for me to walk around in after dark. Wish I had booked in Candaleria. Not many restaurants around this hotel. Doesn’t look anything like the outside picture! Would not recommend.
Stayed 4 nights in Mar 2024
Response from hotel ibis museo on 20 Mar 2024
Good day,Dear Roberta, we are grateful for choosing us as your best accommodation option. We regret that your experience with us was not as ideal as you expected. We also appreciate your comments, this helps us improve our quality.Good day.

8/10 Good

Heroll

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for transportation.
Stayed 4 nights in Mar 2024
Response from hotel ibis museo on 19 Mar 2024
We appreciate your kind opinion.We hope his stay with us has been pleasant.Good day.

8/10 Good

Aafreen

Travelled with group
Liked: Staff & service
I liked the area this property was in. The hotel staff was very nice and we had a great view of the city. The only issue was that there was black mold in our bathroom. There was not proper ventilation in the room
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Good afternoon, thank you for choosing us, we hope that your stay with us was pleasant, we hope to see you soon again at the ibis Bogota Museo hotel.

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Hotel Ibis Bogotá Museo on 8 Apr 2024
Estimado, agradecemos su preferencia como hotel para su estadía, así como su opinión y voto, feliz día.

2/10 Terrible

Eddy

Disliked: Cleanliness, staff & service, property conditions & facilities
The facilities (rooms) of the hotel are in an extremly deteriorated condition. The infrastructure of the rooms are not just old, but wasted.
Stayed 3 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
The facilities (rooms) of the hotel are in an extremly deteriorated condition. The infrastructure of the rooms are not just old, but wasted.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Thank you for choosing us, we hope you return soon

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Thank you for choosing us, we hope you return soon

8/10 Good

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good hotel
Stayed 4 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Thank you for choosing us, we hope you return soon

6/10 Okay

Enrique

Liked: Cleanliness, property conditions & facilities
Las señorita de recepción debería tener un mejor trato. El joven es súper buen empleado y amable
Stayed 2 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Buenas tardesgracias por sus obserbaciones, espramso que regrese pronto

8/10 Good

Jennifer, Santiago

Liked: Staff & service, amenities, property conditions & facilities
It was nice inside the hotel, the curtains had a lot of dust but my main concern was the area near the hotel. I felt really unsafe because of the people walking and living nearby.
Stayed 2 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Thank you for choosing us, we hope you return soon

10/10 Excellent

humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Buenas tardesen que le podemos yaudar

10/10 Excellent

Aymeric

Stayed 2 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
can i help you?

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good value for money, a nice location near to many places of interest
Stayed 3 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Thank you for choosing us, we hope you return soon

10/10 Excellent

William

Stayed 10 nights in Feb 2024
Response from hotel ibis museo on 25 Mar 2024
Good morning, we appreciate you choosing us as your best accommodation option, we look forward to your next visit soon.Good day.

10/10 Excellent

Jose Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una noche de buen descanso
Excelente ubicación y con muy buen mantenimiento del hotel
Stayed 1 night in Feb 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Buenas tarde gracias por elegirnos, espermos que regrese pronto y nos visite

8/10 Good

Gerardo

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Good hotel with a convenient location. Our room was not so clean.
Stayed 1 night in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
Thank you for choosing us, we hope you return soon

2/10 Terrible

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
can i help you?

2/10 Terrible

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
cabn i help you?

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
an i help you ?

10/10 Excellent

Jeremy

Stayed 5 nights in Jan 2024
Response from hotel ibis museo on 20 Mar 2024
Good day,Dear, we thank you for choosing us as your best accommodation option. We hope for a new visit soon.Good day.

6/10 Okay

Normand

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk made a mistake thinking I had checked out. Gave the key to my room to another client. I was sleeping when I heard someone getting into my room. I yelled and he just left. I didn’t feel safe at all for the rest of my stay. I blocked the door with the desk chair.
Stayed 7 nights in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
good afternoonThank you for your comments, however we apologize for the inconvenience presented.

6/10 Okay

Destyne

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
can i help you?

10/10 Excellent

Adolfo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
can i help you?

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and excellent location!
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashenafi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 2 nights in Dec 2023

2/10 Terrible

William, Yonkers

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
I rented two rooms and arrived on Thursday, Dec-21 around 8:30 pm and there was no kitchen open to eat anything. The sink in my room had remains of human hair when we entered the room. The following day we run out of shampoo and body gel; although I made the report immediately, it was neglected and we were without replenishment for two days. I had to reiterate it to be done. The second room had a light off that was not fixed for two days. I made a reservation paid in advance for a family Christmas dinner and when I showed up, they had no record of it and we were given a last minute accommodation. I will not definitely go back.
Stayed 4 nights in Dec 2023

2/10 Terrible

carlos

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Madelyn Munoz

Liked: Amenities
Response from Hotel Ibis Bogotá Museo on 13 Mar 2024
can i help you?

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localización excelente
Stayed 3 nights in Dec 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 4 nights in Dec 2023

8/10 Good

Earl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Habinson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 to 4 stars
Stayed 3 nights in Nov 2023

6/10 Okay

Roberto

Stayed 1 night in Nov 2023

10/10 Excellent

Carlos Fabian De, Jackson Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Emiro

Travelled with family
I don’t recommend the restaurant at this hotel.
Stayed 2 nights in Nov 2023
Response from Hotel Ibis Bogotá Museo on 22 Nov 2023
We appreciate your time to rate us, we will be working to make it a service according to the tastes and requirements of our line for our starters.We hope for a new visit soon.Goodnight.

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023
Response from Hotel Ibis Bogotá Museo on 15 Nov 2023
Esperamos que su estancia con nosotros haya sido comoda. estaremos trabajando para brindar un mejor servicio del ya prestado.Feliz tarde.

8/10 Good

Manoj

Stayed 1 night in Nov 2023
Response from Hotel Ibis Bogotá Museo on 11 Nov 2023
Es para nosotros un gusto que su estancia en nuestro hotel haya sido agradable, aun asi estaremos trabajando para brindar aun una mayor experiencia.Esperamos pronto su visita.

10/10 Excellent

Charalva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is easy accesible Friendly and helpful staf at both the reception as in the restaurant Room kept properly clean
Stayed 7 nights in Oct 2023
Response from Hotel Ibis Bogotá Museo on 11 Nov 2023
It is a pleasure for us to know that your stay was pleasant as well as the treatment you had with our area colleagues.We will be waiting for you on a next visit to the city.