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Reviews of Springhill Suites By Marriott Boca Raton

3 out of 5
Springhill Suites By Marriott Boca Raton
5130 Nw 8th Ave, Boca Raton, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

amrita

Liked: Amenities
Best place to stay and excellant customer service
Stayed 6 nights in May 2024

6/10 Okay

Sreven

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

JAVIER, Bennett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wwwww
Stayed 1 night in May 2024

8/10 Good

ian

Travelled with family
Very nice stay and great staff.
Stayed 1 night in May 2024
Response from Shannon - OPS Manager on 19 May 2024
Thank you so much for kind review! We look forward to you staying with us again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean convenient
Stayed 2 nights in May 2024
Response from Shannon - OPS Manager on 19 May 2024
Thank you so much for kind review! We look forward to you staying with us again soon!

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Amenities
Great staff but zero amenities and tiny pool area
Stayed 1 night in May 2024

6/10 Okay

Revati, Novato

Liked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming excellent staff!!
Stayed 4 nights in May 2024

10/10 Excellent

Alison

Stayed 1 night in May 2024

10/10 Excellent

Alex

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, central location. Well matained property and grounds. Clean room. Helpful staf. Highly recommend.
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Room was spacious but lighting is not well thought out. Bathroom had no range between daylight and catacombs-black. Thus, trying to go to bathroom in middle of night illuminates entire room, or you cant find the walls... Entering room had multiple lighting options but switches were all over the place..at least two were needed to make room feel welcoming. Room was set to AC/63 upon entry. Freezing.. Maids should check rooms after checkout and set to 70 at a MINIMUM, maybe 75 to conserve energy.
Stayed 1 night in May 2024
Response from Shannon - OPS Manager on 4 May 2024
Thank you so much for your kind words. We truly appreciate your loyalty. We hope to see you again soon!

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
We were happy w/our stay and pleasantly surprised, after reading the reviews, regarding breakfast. There were plenty of options and everything was kept filled even with the busy time we were in the dining room.
Stayed 1 night in May 2024
Response from Shannon - OPS Manager on 4 May 2024
Thank you so much for your kind words. We truly appreciate your loyalty. We hope to see you again soon!

8/10 Good

Hillary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was some of the best I’ve ever interacted with. They were very polite and accommodating.
Stayed 2 nights in Apr 2024
Response from Shannon - OPS Manager on 4 May 2024
Thank you so much for your kind words. We truly appreciate your loyalty. We hope to see you again soon!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the desk who checked us in on the evening shift 4/26/24 was the Best! Top Tier customer service! She was definitely a vibe. We’ll definitely be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ritchy

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I’m a bit surprised by the high rating of this hotel. Positives - friendly and helpful staff, late checkout was no problem, easy parking, good location, decent breakfast, fridge in room, nice looking pool,. Negatives -room and hall decor very outdated - old wall to wall carpeting and pets are allowed in the carpeted rooms as far as I know given a dog was next door, our bed was springy and sunk in the middle, the chair and sofa in our sitting room were very worse for the wear, and lastly while most guests seemed like nice people we had someone across the hall playing very loud music in the middle of the night and smoking pot the next afternoon. Interesting when I called the front desk at 5 am the music stopped immediately (no other phone rang) - made me think it could’ve been an employee crash pad for the night shift. Alternatively it could’ve been just a coincidence. After I complained about the pot they offered to switch our room. I declined and voila no more pot smoke, no more noise for the rest of our week-long stay. I wouldn’t recommend despite the very nice staff.
Stayed 7 nights in Apr 2024

2/10 Terrible

Michael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Shannon - OPS Manager on 24 Apr 2024
Thank you for your review. We are sorry to hear that we did not meet your expectations. We hope that next time you are in the area, we can earn your loyalty.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shannon - OPS Manager on 24 Apr 2024
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

BAIRTA

Stayed 5 nights in Apr 2024

8/10 Good

Sandra, Daytona Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable. Bed area is a bit tight for bed access, but comfy bed. Breakfast Buffett and coffee was quite good. Great choices with healthy options.
Stayed 2 nights in Apr 2024
Response from Shannon - OPS Manager on 15 Apr 2024
Thank you so much for your kind words! We are delighted to have you stay with us! We hope to see you again soon!

2/10 Terrible

Sunil

Disliked: Cleanliness
We travel through out the world. Never seen a bathroom so dirty and filthy like this place, it was like 3 rd world bathroom not cleaned properly ( probably wont see such bathrooms in a hotel stay even in a 3rd world country). We arrived at 3:15 AM ( flight was late) for a 1 night stat and had 2 big bags. By the time we realized bathroom was filthy and dirty, we unpacked stuff from our bag and also kids were alseep in the beds. That is the reason we did not complain, We will never stay in a springhills suite by marriot.
Stayed 1 night in Apr 2024
Response from Shannon - OPS Manager on 15 Apr 2024
Thank you so much for sharing your experience with us. It is important to have the feedback so that way we can review and fix and issues that our guests may have in the future. We truly appreciate your loyalty and comments so we can make the next stay better. Safe travels.

8/10 Good

Daniel

Stayed 1 night in Apr 2024

10/10 Excellent

Tish

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Shannon - OPS Manager on 11 Apr 2024
Thank you so much for your response. We truly appreciate your feedback! We look forward to seeing you again soon!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located and easily accessible. The employees were friendly and courteous and the hotel room was comfortable and spacious.
Stayed 3 nights in Mar 2024
Response from Shannon - OPS Manager on 7 Apr 2024
Thank you so much for your kind words! We look forward to seeing you again soon!

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Shannon - OPS Manager on 7 Apr 2024
Thank you so much for your kind words! We look forward to seeing you again soon!

10/10 Excellent

Tristan Asaad, New Castle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shannon - OPS Manager on 2 Apr 2024
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Robert

Stayed 4 nights in Mar 2024
Response from Shannon - OPS Manager on 24 Apr 2024
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us! We hope to see you again soon!

6/10 Okay

Tony

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Shannon - OPS Manager on 29 Mar 2024
Thank you so much for your review. We truly appreciate your business and feedback. We hope to see you again soon!

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from Shannon - OPS Manager on 7 Apr 2024
Thank you so much for your kind words! We look forward to seeing you again soon!

8/10 Good

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good breakfast
Stayed 1 night in Mar 2024
Response from Shannon - OPS Manager on 24 Mar 2024
Thank you for your comments. We truly appreciate your feedback! We look forward to seeing you again soon!

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive to Delray Beach, nice walkway right outside hotel along a river.
Stayed 5 nights in Feb 2024

10/10 Excellent

Alyssa

Stayed 1 night in Mar 2024
Response from Shannon - OPS Manager on 1 Apr 2024
Thank you so much for your kind words. We truly appreciate your business and feedback! We look forward to seeing you again soon!

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property bc it had good pricing and convenient to many of the things we wanted to do. The room was a little small but comfortable for just the 2 of us. Everything was clean, staff was helpful, breakfast was hot and had great variety.
Stayed 4 nights in Feb 2024

8/10 Good

mahipal

good
Stayed 2 nights in Feb 2024

6/10 Okay

stephen, Bradenton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average place.....
Stayed 1 night in Feb 2024

4/10 Poor

Qing, Little Neck

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Terrible experience at night there's no hot water, but next morning has burning water.Our room had a broken light and dirty bathtub. The engineer was docile and unresponsive, as well as the fact that they did not seem to particularly care about our situation.
Stayed 1 night in Feb 2024
Response from Shannon - OPS Manager on 24 Feb 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

4/10 Poor

MICHELE

Travelled with partner
Disliked: Cleanliness, staff & service
The woman at the front desk on the morning shift was rude and should not be in customer service. She was NOT welcoming at all. Even when I was checking out I was the only one there and she saw me and some guy came around me and she helped him first. I said to her that I was standing there first and no one was there and she said I thought he was with you. She is a liar because no one was there when I was there. She didn’t even say she was sorry or how was your vacation. All the ladies at the breakfast staff were very nice and helpful. The elevator was not always working. Our room sink and tub were so clogged with hair that both would fill up while using them. We stood in water in the shower. I reported it to another staff member. As you walked in the lobby it smelled terrible like cigarette smoke. It was disgusting. We stayed in many hotels on this trip, many Marriotts and this is the first one that we did not like. Everyone in all the other hotels were very nice and welcoming. This ruined our time from the minute we walked into the hotel she was rude. I came early and she didn’t even say hello and welcome she said our check in is at 4 pm. Nothing else. You do not greet someone like that. We will never go back there again.
Stayed 3 nights in Feb 2024
Response from Shannon - OPS Manager on 24 Feb 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

10/10 Excellent

Melissa

Response from Shannon - OPS Manager on 24 Feb 2024
Thank you so much for your kind review! We hope to see you again soon!

8/10 Good

Gina

Stayed 2 nights in Feb 2024

2/10 Terrible

michael

Business traveller
Terrible filthy staff rude
Stayed 2 nights in Feb 2024
Response from Shannon - OPS Manager on 24 Feb 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

6/10 Okay

Amy

Disliked: Staff & service
Lights out in parking lot. Couldn’t drop off suitcases for fear of being towed!! Unfriendly unwelcoming staff. Asked for different pillows for 2 days before getting them. Furniture and carpet old looking. Breakfast was good. No public hand sanitizer. Inconvenient parking.
Stayed 3 nights in Feb 2024
Response from Shannon - OPS Manager on 24 Feb 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

8/10 Good

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, good breakfast, great great coffee all day long. Did not use facilites. Rooms a little outdated for connecting phones etc
Stayed 3 nights in Jan 2024
Response from Shannon - OPS Manager on 9 Feb 2024
Thank you so much for your response. We truly appreciate your feedback! We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff
Stayed 6 nights in Jan 2024
Response from Shannon - OPS Manager on 30 Jan 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

6/10 Okay

Paul Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in people were great. Friendly, helpful, efficient and welcoming. Parts of the property looked fairly new and others not so new. Decent place to stay. Did not like the noise from other guests. Doors had so much open around them, there is no privacy. Connecting door between meant I heard every loud yell from them, every slammed door, and every knock (so many) on a door in the hall. Didn’t sleep much.
Stayed 1 night in Jan 2024
Response from Shannon - OPS Manager on 30 Jan 2024
Thank you so much for your comments and insight. I am truly sorry you didn't sleep much. Once we start planning our renovations, we will definitely take this into consideration. All the best.

10/10 Excellent

Katlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from Shannon - OPS Manager on 30 Jan 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and our room was clean and the breakfast is excellent. But by far the best, was the staff. Everyone was so nice & cheerful and they interacted easily with all guests. Good job team!!!
Stayed 4 nights in Jan 2024
Response from Shannon - OPS Manager on 30 Jan 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Shannon - OPS Manager on 30 Jan 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!