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"Pros:
The staff are friendly and kind, and they try to be helpful. Cons:
There was a food safety issue during our stay. The way the hotel handled the food poisoning needs significant improvement. Instead of avoiding responsibility, we hope the hotel would take such matters seriously and conduct a proper investigation. Food safety should always be a top priority to ensure guests feel safe and cared for. Due to the food safety issue, we made a specific request to the hotel. Although our request was declined, they offered an alternative solution, which we eventually accepted. If the food poisoning incident had not occurred, this could have been a great trip. Unfortunately, because of what happened, we were not able to enjoy our stay as much as we had planned and expected. One star thanks to the friendly staff. One star thanks to the late night manager, who quickly took my husband to the clinic — he is the person I appreciate the most. One star thanks to Manager Pedero, who provided us with an alternative offer in the end. "

"Beautiful stay and staff was very helpful and polite "

"The staff was amazing! "

"No good"

"Everything about this resort was fantastic and went way beyond our expectations. Loved the food, the drinks, the staff, the view, the room… it as seven days of bliss! "

"Nice, clean and very friendly staff!!! "

"The room was nice and clean the facility restaurants pool we’re all lovely and the staff were incredibly friendly"

"Staff very professional. Atmosphere at the resort very nice, friendly, safe and joyful. Good entertainment in the evening. Food was ok. My suggestion would be that à la carte restorant should offer a better quality food compared to the buffet. In some evenings we noticed that some food options were better cooked at the buffet."

"The staff was outstanding, the food was great, and the workout facilities were top notch. There were many lovely pool options. However, the beach was a disappointment - clean and well maintained but the were rocks in the water and the beach was cramped with an insufficient supply of umbrellas"