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Reviews of Extended Stay America Premier Suites Bluffton Hilton Head

2.5 out of 5
Extended Stay America Premier Suites Bluffton Hilton Head
108 Seagrass Station Road, Bluffton, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 400 reviews" "
Rating 8 - Good. 102 out of 400 reviews" "
Rating 6 - Okay. 33 out of 400 reviews" "
Rating 4 - Poor. 14 out of 400 reviews" "
Rating 2 - Terrible. 25 out of 400 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Luis

Liked: Staff & service
Disliked: Cleanliness
My wife had to clean the bathrooms, I’ll let you interpret what we think!
Stayed 2 nights in May 2024
Response from Hotel Management on 25 May 2024
Dear Luis, Thank you for taking the time to share your feedback with us. We would like to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we deeply appreciate your patience and understanding during your time with us. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management

10/10 Excellent

Randy, Odessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This field is a bit of a time waste but ok…
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Dear Randy, Thank you very much for the fantastic rating of Extended Stay America and also for taking the time to leave us such valuable feedback. While we strive to make every stay perfect, we understand there's always room to improve. We're always looking for ways to enhance the guest experience. We hope to see you again soon for a more positive visit!Sincerely,Hotel Management

10/10 Excellent

Jeffrey

Liked: Cleanliness
Nothing overwhelmingly, good or bad about the hotel a solid location a solid stay solid value, but just your average clean new hotel
Stayed 1 night in Mar 2024
Response from Hotel management on 11 May 2024
Dear Jeffrey, We are thrilled to read you found your stay at Extended Stay America to be solid and comfortable. Providing a clean and reliable experience is our priority, and we are glad to have met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff and dog friendly.
Stayed 2 nights in Apr 2024
Response from Hotel management on 22 Apr 2024
Dear Lorraine, We are delighted to read that you found your stay at Extended Stay America enjoyable. Providing a clean environment and friendly service is our priority, and we are thrilled that our staff made your experience memorable. We also appreciate your appreciation for our dog-friendly hotel. Thank you for your positive feedback, and we look forward to welcoming you back soon for another wonderful stay.Sincerely,Hotel Management

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Dear Penny, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for the team are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management

10/10 Excellent

JMalone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Dear JMalone, It is gratifying to know you enjoyed everything about your time here at Extended Stay America. We strive to provide everything needed for a seamless experience and are glad to see we made this happen for you. Your kind words mean a lot to us, and we hope to welcome you again soon.Sincerely,Hotel Management

6/10 Okay

don

Disliked: Staff & service
Water in the bathtub would not drain. in addition, the water was brown, coming out of the faucet. Pillows were extremely hard to sleep on. Definitely prefer feather pillows to foam. Using the nomenclature, grab and go, breakfast seems to be totally out of the ordinary. I would not say getting a packet of cereal would work well on a grab and go basis I would rate the hotel as average.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Dear don, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Please accept our sincere apologies for the issues with the bathtub drainage and water quality. Rest assured, we are addressing these concerns to ensure they are promptly resolved. We understand the importance of a comfortable sleep experience and will take your feedback regarding the pillows into consideration. Regarding breakfast, we're continuously working to improve our offerings and will review the grab-and-go options to better meet our guests' expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

10/10 Excellent

Joanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a very pleasant experience at Extended Stay in Bluffton. Staff was very helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility and room were clean. We only stayed the night so we didn't have much staff interaction. There was only one small trash can in the bathroom, nothing in the room itself. Grab and go breakfast was fairly limited but otherwise it was a nice stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Dear Thomas, Thank you for choosing to stay with us and for sharing your review. We are pleased that you had a pleasant stay except for a few issues. We will examine your concerns as we continually strive to enhance our services. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management

8/10 Good

Armando

Stayed 1 night in Mar 2024

6/10 Okay

Allan

Okay
Stayed 2 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Allan, Thank you for sharing your feedback with us. We appreciate your input and are glad your overall experience was satisfactory. If there are any areas where we can further improve, please don't hesitate to let us know. We value your patronage and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management

8/10 Good

Ruth

Stayed 1 night in Mar 2024

10/10 Excellent

Daniel, Rockville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable, and spacious room. Staff were nice and check-in was prompt. Good parking. Most definitely would stay again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 24 Feb 2024
Dear Daniel, We're honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

10/10 Excellent

XIAOXI

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
nice!
Stayed 1 night in Jan 2024

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The first room we were sent to was already occupied. The second room had not been cleaned. The third room had a very strong pot odor.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 23 Feb 2024
Dear Jennifer, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We apologize for the cleanliness and upkeep of the room issues you mentioned, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay, Great Value
First rate accommodations, good location, great value,
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome
Stayed 1 night in Feb 2024

4/10 Poor

Brown

Stayed 1 night in Feb 2024

6/10 Okay

Michael R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pressure
Stay was fine all except the shower!!! Lowest water pressure I have ever had at anywhere I’ve stayed.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 11 Feb 2024
Dear Michael, We're glad to hear that your stay was satisfactory overall. However, we apologize for the inconvenience caused by the low water pressure in the shower. Your feedback is valuable to us, and we will address this issue to ensure a better experience for our guests in the future. Thank you for bringing this to our attention. We hope to welcome you back for an improved stay soon.Sincerely,Hotel management

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean front desk was polite the atmosphere around the hotel was pretty quiet and I slept so good thank you!
Stayed 1 night in Feb 2024
Response from Hotel Management on 8 Feb 2024
Dear Vanessa, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our comfortable accommodations and our dedicated staff. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and bathroom in perfect working order. I had to leave one night early And the staff was super helpful! Thank you!

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was extremely minimal.
Stayed 1 night in Jan 2024
Response from Hotel Management on 3 Feb 2024
Dear Richard, Thank you for sharing your thoughts on breakfast at Extended Stay America. We appreciate your feedback and apologize if the offerings did not meet your expectations. We continually strive to enhance our services, and your input is valuable. We hope the remainder of your stay was enjoyable, and we look forward to welcoming you back for an even better experience in the future.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert, Red Bank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price
Stayed 1 night in Jan 2024

2/10 Terrible

Tonda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am reporting the hotel to the local health department due to the unsanitary and hazardous conditions. There was trash in the common areas and on the only operational elevator, the floors were not vacuumed, and there was vomit in the fire escape stairwell that remained the entire time of my stay. The second floor was also infested with roaches, my room and I learned two other guests had roaches. Since I booked through Expedia, nothing could be done to provide remediation. Expedia should not provide this hotel as a habitable option for guests.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Tonda, Thank you for the review and for sharing your experience. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk assistant. Very friendly and professional
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Timothy, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility, only one small critique. The tv lineup is Ok but you definitely need Golf Channel in Bluffton! Next to Hilton Head a golf Mecca!
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear greg, Thank you for your review. We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read all of the great things you loved about our hotel. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

10/10 Excellent

Beth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!

10/10 Excellent

Andre

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel, Rockville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, spacious and well-equipped. Front desk and check-in were great.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Daniel, Thank you for reviewing your stay and for the generous words about our well-appointed and spacious accommodations and our staff's exceptional services. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sherry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
We enjoyed our stay. Beds are too small for a couple and the hotel is mostly for laborers staying for long periods of time. They ate up all of the breakfast first thing.
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Sherry, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and were pleased with the room. However, we are sorry for the inconvenience caused and will discuss this with the team to improve it. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, updated, and quiet. Front desk staff were friendly. Would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Allan

Stayed 2 nights in Jan 2024

8/10 Good

Stephen L

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2024

8/10 Good

joseph

Stayed 1 night in Jan 2024

10/10 Excellent

judy

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Walter, Winter Springs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was large enough to have refrigerator, stove and bed. Not much space to eat in the room or downstairs. Limited or no utensils in room. (one must ask for these items.) Breakfast was very limited although the coffee was pretty good.
Stayed 1 night in Dec 2023
Response from Hotel Management on 28 Dec 2023
Dear Walter, Thank you for taking the time to share your feedback about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jeanne, Salem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Reena

Travelled with family
The bathroom was clean. I would have appreciated a full length mirror on the bathroom door or somewhere in the room. The kitchenette was very convenient.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General manager is very helpful and kind. The staff know their jobs well. I will be back.
Stayed 5 nights in Nov 2023
Response from Hotel Management on 7 Dec 2023
Dear Ralph, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. t is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you again and safe travels.Sincerely,Hotel Management

2/10 Terrible

Luis

Stayed 1 night in Nov 2023

8/10 Good

Stephen

Stayed 2 nights in Nov 2023