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"The staff was very attentive and generally nice. At check in it was a bit rush. The night staff was excellent and had to deal with a few complaints from guests, but stayed upbeat and as one would expect. The pool area, for which we came for, because the kids wanted to enjoy the slides, unfortunately closed outside a bit early (slides), but that was understandable due to it getting dark and cooler - safety reasons. However, the indoor slides closed at 9:15pm despite the pool being open until 11pm. That was a huge disappointment given the main attraction being the slides. The money we spend was not worth the service we received and after kindly inquiring, we barely got a “Sorry”. We can’t recommence this resort, but certainly hope others have a much more pleasant experience. "

"Room was clean and they're doing upgrades which is nice and the front staff was extremely helpful and nice and everyone in the morning at the breakfast time was great"

"If you want to stay at a place where it's all under one big roof, this experience is perfect for that. As non-gamblers we still really enjoyed the grandure of this place. Our room on the 20th floor was stunning with a great view. All the staff were helpful and friendly. We stayed in the newest tower, the Cherokee tower. Fanstastic stay."

"Everything was beautiful.😍"

"Clean room with a comfy bed and a view of the city. Check In was smooth with a friendly reception. The hotel itself was also within walking distance to shops and restaurants, which is a big plus. The included breakfast was just a continental thing, so we went elsewhere."

"Very clean. Nice stay."

"Rooms were pretty clean and the free breakfast was a plus. The bathrooms were a little worn. The location was perfect, right next to everything in Gatlingburg."

"Everything was great other than a employee name Cathy!"

"Excellent stay "