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Stains on the curtains, leaky sink, no way to plug the tub and take a bath, hallways hot and humid, no working vending machines, paper thin walls.
Sarah
Stayed 1 night in May 2024
Response from Katia on 24 May 2024
Sarah, Thank you for your feedback. Please accept my sincerest apology that you did not enjoy your stay with us. Front dsk and myself are always here to fix any issue that you might have during your stay.
Arghya, Thank you so much for your wonderful review. I am happy to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
6/10 Okay
Sheri
Travelled with partner
25 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub wasn't working. No towels available at the pool. Staff very friendly. Door on room bathroom needed to be replaced. Very good location to local state park and lots of dining options. Very near University.
Sheri
Stayed 2 nights in Apr 2024
Response from Katia on 26 Apr 2024
Sheri, Thank you for your feedback. I am sorry to hear that you did not enjoy your stay with us. Our maintenance is working very hard to get the hot tub back up and running. I also passed on your feedback regarding the door. Thank you so much for letting us know.
I called ahead of time and confirmed there was a hot tub. When I got there the hot tub was down and I was not allowed to cancel. It was very noisy all night and morning. We tried to take a shower but had no hot water. There were women in the parking lot soliciting. There were no parking spots due to multiple trucks with boats parking sideways. I was not offered any sort of compensation for the inconvenience of being 5 hours away from home and the hotel did not live up to the reviews. I would not recommend staying at this hotel.
Stephanie
Stayed 1 night in Apr 2024
Response from Katia on 22 Apr 2024
Stephanie, Thank you for your feedback. Again, please accept my sincerest apologies for any issues you have experienced. We did compensate you for the inconvenience. I personally spoke with you this morning. We do our best to fix any issue that may arise during a guests stay to the best of our abilities.
10/10 Excellent
Battsetseg
20 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
Battsetseg
Stayed 1 night in Apr 2024
Response from Katia on 22 Apr 2024
Battsetseg, Thank you so much for taking the time to rate our hotel. I am happy to see that you enjoyed your stay with us. We hope to welcome you back in the near future.
The staff was very friendly and accommodating. They also seemed to be respectful to each other. I accidentally forgot one of my bags in the room, and Angela went out her way to make sure it was returned to me. I really appreciated her help! The beds were also quite comfortable.
Aaron
Stayed 2 nights in Apr 2024
Response from Katia on 18 Apr 2024
Aaron, Thank you so much for your wonderful review. I am happy to hear that Angela was so helpful. I am so proud of the team we have here. I will be sure to share this review with her. We hope to see you again!
Jacob, Thank you so much for your rating. We aim to get 5 stars, is there anything that could have made your stay with us better?
10/10 Excellent
Kathy
13 Apr 2024
Very clean and friendly
Kathy
Stayed 1 night in Apr 2024
Response from Katia on 14 Apr 2024
Kathy, Thank you so much for your perfect rating. I am happy to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
8/10 Good
Amy
13 Apr 2024
Amy
Stayed 1 night in Apr 2024
Response from Katia on 3 May 2024
Amy, Thank you so much for your rating. I hope that you enjoyed your stay with us. Come see us again!
The property needs to be renovated and the price I paid did not match the expected quality of the property and room.
Eric
Stayed 1 night in Apr 2024
Response from Katia on 9 Apr 2024
Eric, Thank you so much for your feedback. I am sorry to hear that your stay was not as good as it could have been. We are constantly working on renovations as time allows. I appreciate you feedback.
10/10 Excellent
Jose
6 Apr 2024
Jose
Stayed 6 nights in Mar 2024
Response from Katia on 8 Apr 2024
Jose, Thank you so much for your perfect rating!! I am happy to hear that you enjoyed your stay with us. We hope to host you again soon
I was in Bloomington to deliver my husband’s ashes to his family. (he died from lung cancer) I chose this hotel because it was closest to Ellettsville, where his daughter lives. When I entered the hotel it smelled like smoke. I thought it had blown in from outside as someone was smoking at the front door. When I was given my room key I went in and found that there was a shower cap on the smoke detector and the room reeked of smoke and was filthy. I told Jesse at the front desk and he grabbed a ladder and went to the room and removed the shower cap and said people do crazy things. I said I can’t stay here and he said that it was not able to be cancelled because it needed to be before 48 hours. I made the reservation about an hour before I arrived, so that wasn’t possible. He said he’d tell the manager in the morning for her to refund my money. I chatted with expedia and told them I was leaving and needed a new hotel.
The next day I went back to the hotel to talk to Katia the manager. She said they were denying the refund because I was offered another room. No one ever offered to find another room, just took down the shower cap and expected that it would be ok.
Kathleen
Stayed 2 nights in Mar 2024
Response from Katia on 31 Mar 2024
Kathleen, Thank you so much for your feedback. Please accept my sincerest apology that you did not enjoy your stay with us. We have done everything in our power to fix the issues that you had. I am sorry that it did not work out. Thank you for being our guest.
10/10 Excellent
Ingrid
27 Mar 2024
Liked: Property conditions & facilities
Ingrid
Stayed 1 night in Mar 2024
Response from Katia on 28 Mar 2024
Ingrid, Thank you so much for your 5 star rating. I am glad that you enjoyed your stay with us. Hopefully you had the opportunity to take advantage of our hot breakfast. Thank you so much for staying at the Quality Inn, Bloomington, IN.
The staff was wonderfully friendly and called me to make sure that I was still coming, even though I was running late.
Inga
Stayed 1 night in Mar 2024
Response from Katia on 28 Mar 2024
Inga, Thank you so much for your review. I will definitely share your feedback with the staff. We hope to see you again in the future.
6/10 Okay
PEDRO
Travelled with family
25 Mar 2024
Liked: Staff & service
I liked the friendliness of the staff people.
PEDRO
Stayed 6 nights in Mar 2024
Response from Katia on 28 Mar 2024
Pedro, Thank you so much for your feedback. I am happy to hear that you enjoyed your stay. Was there anything that could have made your stay with us better?
6/10 Okay
michael
24 Mar 2024
michael
Stayed 7 nights in Mar 2024
Response from Katia on 14 Apr 2024
Michael, Thank you for taking the time to rate our hotel. Is there something in specific that could have improved your stay with us? I would love to get more feedback.
10/10 Excellent
Kari
Travelled with family, Travelled with family and small children
Scott, Thank you so much for your feedback. I am happy to hear that you enjoyed your stay with us. I will be sure to share this with my staff as it gives them a motivational boost. Thank you so much for being our guest.
I hate to say this but this was the worst place that I have ever stayed. It was dirty, unsafe (stayed in the basement level) and overall gross.
dawn
Stayed 1 night in Mar 2024
Response from Katia on 3 Mar 2024
Dawn, Thank you for your feedback. I am sorry to hear that you did not enjoy your stay with us. We would have been more than happy to move you to a different room and address any issues you may have had. We cannot fix a problem if we do not know about it. Again, please accept my sincerest apology.
John, Thank you so much for your feedback. I am happy to hear that your stay with us was fabulous! I love that. We hope to welcome you back in the near future.
8/10 Good
Clif
Travelled with family
25 Feb 2024
Liked: Staff & service
Convenient
Clif
Stayed 1 night in Feb 2024
Response from Katia on 26 Feb 2024
Clif, Thank you so much for your review. I am happy to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
6/10 Okay
Verified traveller
Business traveller
25 Feb 2024
Uninviting and creepy.
The room was clean but was in the dark and creepy lower level. It was by the pool that was closed. The hallway smelled of curry seasoning and food. The building lacked an elevator. The staff was non-existent and creepy.
Verified traveller
Stayed 1 night in Feb 2024
Response from Katia on 26 Feb 2024
Dear Valued Guest, Thank you so much for your feedback. Please accept my sincerest apology that your stay with us was not a satisfactory one. We would have been more than happy to move you to a different level. I will be sharing your feedback with my staff for training purposes. Thank you for letting us know.
Joshua, Thank you so much for your feedback. Please accept my sincerest apology that your stay with us was below satisfactory. We would have been more than happy to move you to another room. Guest satisfaction is very important to us. Thank you so much for being our guest.
Denice, Thank you so much for your feedback. I am happy to hear that you enjoyed your stay with us. We hope to see you again in the near future.
6/10 Okay
Jim
15 Feb 2024
Liked: Cleanliness, room comfort
Breakfast was real good.
Room was clean
Service was ok
Jim
Stayed 1 night in Feb 2024
Response from Katia on 15 Feb 2024
Jim, Thank you so much for your feedback. I am happy to hear that you were able to take advantage of our hot breakfast. What could have made your stay with us better? We are always looking for ways to improve.
10/10 Excellent
Zayn
12 Feb 2024
Zayn
Stayed 1 night in Feb 2024
Response from Katia on 21 Mar 2024
Zayn, Thank you so much for your feedback. I am happy to hear that you enjoyed your stay with us. We hope to welcome you back
Andria, Thank you for your feedback. Please accept my sincerest apology that you did not have a satisfactory stay with us. We use guest feedback for improvements.
10/10 Excellent
Craig
10 Feb 2024
Craig
Stayed 1 night in Feb 2024
Response from Katia on 15 Feb 2024
Craig, Thank you so much for taking the time to rate our hotel. I am happy to see that you enjoyed your stay with us. We hope to welcome you back in the near future.
Elizabeth, Thank you for rating our hotel. It seems like things could have gone better during your stay. Was there something in particular that you had an issue with? I would love to get more feedback so that I may have the opportunity to make things right. I hope to hear from you.
6/10 Okay
Carter
3 Feb 2024
Carter
Stayed 1 night in Feb 2024
Response from Katia on 21 Mar 2024
Carter, Thank you so much for rating our hotel. Seems like your stay was not completely satisfactory. Was there something specific that affected your rating?
Robert, Thank you so much for taking the time to rate our hotel. I hope that you enjoyed your stay with us. Thank you for being our guest.
8/10 Good
Kathy
5 Jan 2024
Kathy
Stayed 2 nights in Jan 2024
Response from Katia on 29 Jan 2024
Kathy, Thank you so much for rating our hotel. We hope that you enjoyed your stay with us. We look forwarding to hosting you again in the near future
10/10 Excellent
Praveen
31 Dec 2023
Liked: Cleanliness, staff & service
The front desk staff were professional and extremely helpful while I stayed here to take care of my sick daughter.
Praveen
Stayed 2 nights in Dec 2023
Response from Katia on 29 Jan 2024
Praveen, Thank you so much for your feedback. It was a pleasure meeting you and having you as our guest. We hope to welcome you back in the near future.
Philip, Thank you so much for rating our hotel. I hope that you enjoyed your stay with us. We look forward to welcoming you back in the near future.
4/10 Poor
Verified traveller
Travelled with family
21 Dec 2023
Disliked: Staff & service, room comfort
Too Expensive for what you get
Walking into the lobby, it smelled like cigarette smoke. The young woman working the front desk was extremely rude and seemed bothered that she needed to check us in. The older woman working the front desk when we checked out was much nicer.
Obviously updates have been made in the rooms (fresh paint, new floors) but the tub had a large crack in it that looked like a dead spider.
Would not stay here again. Definitely overpaid.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Katia on 23 Dec 2023
Dear Valued Guest, Thank you for your feedback. Please accept my sincerest apology that you did not enjoy your stay with us. Guest satisfaction is very important to us.
Brad, Thank you so much for your feedback. I am happy to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
6/10 Okay
David
13 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heat did not work in the room. Very cold.
David
Stayed 1 night in Dec 2023
Response from Katia on 13 Dec 2023
David, Thank you so much for your feedback. Please accept my sincerest apology regarding the issue you experienced with the heat. Our front desk and maintenance are always here to assist you with any issue that may come up. We want you to have a comfortable and enjoyable stay with us.
Denice, Thank you so much for rating our hotel. I am happy to hear that you enjoyed your stay with us. We hope to welcome you back soon!
2/10 Terrible
Spencer
3 Dec 2023
Spencer
Stayed 2 nights in Nov 2023
Response from Katia on 23 Dec 2023
Spencer, Thank you for rating our hotel. Please accept my sincerest apology that you did not enjoy your stay with us. Was there something in particular that went wrong during your stay? I would love to get more feedback so that I may have the opportunity to make things right.
Michael, Thank you so much for taking the time to rate our hotel. I hope that you enjoyed your stay with us. We look forward to hosting you again in the future.
Joseph, Thank you so much for your feedback. I am glad to hear that you had a good stay with us. Means we did our job right. We hope to see you again in the near future.
Nice hot breakfast. Nice staff but they got roaches. They switched my room didn’t see anymore roaches but they there.
Amisia
Stayed 2 nights in Nov 2023
Response from Katia on 27 Nov 2023
Amisia, Thank you for taking the time to offer us feedback of your stay. We had our maintenance department and a professional company check the room, and nothing was found. I am happy that we were able to move you another room per your request either way. Thank you so much for staying with us.
Very friendly staff. Very easy access to an places we needed to go wasn't to far of a drive. Hot tub was the best.
Krystina
Stayed 2 nights in Nov 2023
Response from Katia on 27 Nov 2023
Krystina, Thank you so much for your wonderful review. I am happy to hear that you enjoyed your stay with us and were able to take advantage of our hot tub. See you again soon!
8/10 Good
Patrick
13 Nov 2023
Patrick
Stayed 1 night in Nov 2023
Response from Katia on 27 Nov 2023
Patrick, Thank you so much for your rating. I am happy to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.
10/10 Excellent
Stefanie
6 Nov 2023
Stefanie
Stayed 1 night in Nov 2023
Response from Katia on 29 Nov 2023
Stefanie, Thank you so much for taking the time to rate out hotel. I hope that you enjoyed your stay with us and were able to take advantage of the many amenities that offer. We hope to see you again!