The motel and my room was beautifully decorated, very clean and the Lynn at the front desk was extremely helpful at check in. Both the pizza and the waitress, Christina, at Crescendos were awesome! The missing star is due to horrific communication on the shuttles I needed to and from the airport. I would absolutely highly recommend The Woodlands but if you require airport shuttle(s) definitely call to confirm and note the date, time and who you spoke with. Then call to confirm again the day before needed.