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Reviews of The Woodlands

3 out of 5
The Woodlands
1073 Highway 315, Wilkes-Barre, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 465 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 127 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Cynthia, Duncannon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was shabby and outdated. AC was so loud I couldn't sleep. Indoor pool was dark and dingy. Indoor hot tub area was closed for renovations. Crescendo pizza was good. Service was great. Breakfast buffet was terrible. Checked out after one night. Definitely not worth $155 - very disappointed!
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Cynthia,Thank you for sharing some feedback with us. I'm sorry to hear we failed to exceed your expectations during your stay. We are currently in the process of making updates to the property.I'm happy to hear you enjoyed our restaurant and service. I will be sure to share your concerns with our management team as we do greatly value your feedback. We hope you can give us another opportunity in the future to exceed your expectations.

10/10 Excellent

Keri

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 8 May 2024
Dear Keri,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay. We hope to see you again!

2/10 Terrible

Kyaw Yin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
While carpets are very dirty, no hot shower.
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Kyaw Yin,Thank you for taking the time to share some feedback with us. I am sorry to hear we failed to exceed your expectations. I will be sure to share your concerns with our management as we strive to provide a comfortable stay for all of our guests.

6/10 Okay

Soma

Business traveller
Liked: Cleanliness
Overall ok. Rooms are basic. Could use an upgrade. I requested a late checkout and twice the staff managed to still enter my room. If I return to Wilkes Barre I will likely stay somewhere else.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Soma, Thank you for taking the time to share some feedback with us. I'm sorry to hear we failed to exceed your expectations during your stay. We are currently in the process of making updates to the property. I will be sure to share your comments with our management team. We hope you can give us another opportunity in the future to exceed your expectations!

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
Down Elevator call button was broken, and the rooms looked like they had been done in the 70s and then not touched since. Drunks and smokers were always hanging around the entrances. Rooms were clean, and staff was friendly.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Andrew,Thank you for sharing some feedback with us. I'm happy to hear you had positive interactions with our staff. We are currently in the process of making updates to the property. I will be sure to share your concerns with our management team as we greatly value your feedback. We hope to see you again in the future!

10/10 Excellent

amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 2 nights in Mar 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Amber,Thank you for sharing some feedback with us. I am happy to hear you had positive interactions with our staff. We hope to see you again soon!

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel and my room was beautifully decorated, very clean and the Lynn at the front desk was extremely helpful at check in. Both the pizza and the waitress, Christina, at Crescendos were awesome! The missing star is due to horrific communication on the shuttles I needed to and from the airport. I would absolutely highly recommend The Woodlands but if you require airport shuttle(s) definitely call to confirm and note the date, time and who you spoke with. Then call to confirm again the day before needed.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Debra,Thank you for taking the time to share some feedback with us. I'm delighted to hear you enjoyed your stay. We greatly appreciate the kind words. I will be sure to share your concerns regarding our airport shuttle with our management team. We hope to see you again!

10/10 Excellent

Lynn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 3 May 2024
Dear Lynn,Thank you for taking the time to share some feedback with us, we greatly appreciate it. We hope to see you again in the future!

6/10 Okay

Neil

Travelled with partner
Liked: Staff & service, amenities
No review provided
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 1 May 2024
Dear Neil,Thank you for taking the time to share some feedback with us. We hope to see you again in the future!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Out group stay was excellent
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 3 May 2024
Dear Edward,Thank you for taking the time to share some feedback with us, we greatly appreciate it. We hope to see you again in the future!

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, property conditions & facilities
No identification of an amenity service charge.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 1 May 2024
Dear Mary,Thank you for taking the time to leave a review regarding your stay. I'm sorry to hear we failed to exceed your expectations. I will be sure to share your comments with our management team as we value your feedback.

8/10 Good

Cheryl

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 1 May 2024
Dear Cheryl,Thank you for taking the time to share some feedback with us. We hope to see you again in the future!

8/10 Good

Mark

Travelled with family
Hairdryer was broken but they did bring one to the room to be used.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 29 Apr 2024
Dear Mark,Thank you for sharing some feedback with us. I'm happy to hear the issue was able to be resolved. We hope to see you again in the future!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought this property was awesome. Rooms were clean and quiet. Staff were helpful and nice. Dining options were great too. Had Hibachi and breakfast buffet. Loved the woodsy grounds with the paths and outdoor seating areas. Shuttle to Mohegan Ctr was very convenient and appreciated.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 29 Apr 2024
Dear Sandra,We greatly appreciate you taking the time to share some feedback with us regarding your stay. I'm delighted to hear you enjoyed your room accommodations as well as our amenities! Thank you for the kind words, we hope to see you again!

10/10 Excellent

Amariliz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the beds are comfortable
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 23 Apr 2024
Dear Amariliz,Thank you for sharing some feedback with us. I am delighted to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 23 Apr 2024
Dear Gabriel,Thank you for sharing some feedback with us regarding your stay. I am delighted to hear you enjoyed your room accommodations. We hope to see you again in the future!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 23 Apr 2024
Dear Roger,Thank you for sharing some feedback with us regarding your stay. I am delighted to hear we were able to exceed your expectations. We hope to see you again in the future!

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Nice property with plenty of available parking and convenient access to local attractions.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 17 Apr 2024
Dear Keith,Thank you for sharing some feedback with us. We greatly appreciate the kind words regarding your stay. We hope to see you again in the future!

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that this was pet friendly. Room was clean for the most part but floor felt and looked dusty. No complaints otherwise!
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 16 Apr 2024
Dear Ana,We greatly appreciate you taking the time to share some feedback with us. Thank you for the kind words regarding your stay. I will be sure to share your concern with our management team as we value your feedback. We hope to see you again in the future!

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I found a bug in my bed and black hairs around my toilet and I rented two rooms and one was in each. Disgusting! Woodlands use to be a good name growing up now the Hilton is better it’s a shame.
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 16 Apr 2024
Dear Sarah,Thank you for sharing some feedback with us. I'm sorry to hear we failed to match your expectations during your stay. I will be sure to share your comments with our management team as this is not the norm. We strive to provide all guests with clean and comfortable rooms. Please don't hesitate to reach out to discuss your stay in further detail.

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Nicole,Thank you for taking the time to share some feedback with us. We hope to see you again!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clubs, dining, cleanliness, quiet and affordable
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 15 Apr 2024
Dear Patricia,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed some of our amenities during your stay. We hope to see you again!

10/10 Excellent

Ali

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly hotel staff and located near a creek!
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 10 Apr 2024
Dear Ali,Thank you for taking the time to share feedback with us regarding your stay. I'm pleased to hear you had positive interactions with our staff and enjoyed the location. We hope to see you again in the future!

10/10 Excellent

Abdias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and room had the accommodations required during my stay
Stayed 1 night in Apr 2024
Response from Abbie, Guest Services on 9 Apr 2024
Dear Abdias,Thank you for sharing some feedback with us. I'm happy to hear you had positive interactions with our staff and enjoyed your room accommodations. We hope to see you again!

10/10 Excellent

Kiara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, amenities and staff
Stayed 3 nights in Apr 2024
Response from Kimberly Maul, Guest Services on 8 Apr 2024
Dear Kiara,Thank you for taking the time to share some feedback with us regarding your stay. I'm happy to hear we were able to exceed your expectations and we hope to see you again in the future!

2/10 Terrible

newton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 8 Apr 2024
Dear Newton, Thank you for sharing some feedback with us regarding your stay. I am sorry to hear we failed to exceed your expectations. We hope you can give us an another opportunity to exceed them in the future.

8/10 Good

Jayne, Riverdale

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Woodlands is an affordable, convenient pet friendly property with amenities such as indoor and outdoor pools, a Zen garden, gym, and two very good dining experiences, the Shogun hibachi restaurant and Crescendo’s, a bar that has wood-fired pizza. Breakfast is available, too. Parking is abundant. In the warmer months, there’s an outdoor bar overlooking the falls. If you’re in the area to visit your college student at any of the nearby colleges and universities, this is an affordable option.
Stayed 2 nights in Apr 2024
Response from Abbie, Guest Services on 8 Apr 2024
Dear Jayne,We greatly appreciate you taking the time to share some feedback with us. Thank you for the kind words. I am delighted to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area needs more lighting
Stayed 1 night in Jan 2024
Response from Abbie, Guest Services on 5 Apr 2024
Dear Patricia,We appreciate you sharing some feedback with us. I will be sure to share your concern with our management team. We hope to see you again in the future!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 5 Apr 2024
Dear Beth,Thank you for taking the time to share some feedback with us. I'm happy to hear we were able to exceed your expectations during your stay. We hope to see you again!

8/10 Good

Lanai

Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 23 Apr 2024
Dear Lanai,Thank you for sharing some feedback with us regarding your stay. I am delighted to hear we were able to exceed your expectations. We hope to see you again in the future!

10/10 Excellent

Anne

Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 1 Apr 2024
Dear Anne,We appreciate you sharing some feedback with us. I'm happy to hear we were able to exceed your expectations during your stay. We hope to see you again in the future!

8/10 Good

Stacy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Woodlands was a great stay. Sitting on my balcony watching the river outback was very relaxing. The place can use some uppdating, but that wouldn't prevent me from going back. Seems like they were working on some updates while I was there. Taking my dog for a walk in the woods outback annd down by the river was relaxing.
Stayed 3 nights in Mar 2024
Response from Abbie, Guest Services on 26 Mar 2024
Dear Stacy,We greatly appreciate your valued feedback. I am so happy to hear you enjoyed your stay with us. We are in the process of updating the property. We hope to see you again soon!

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Great for overnight while heading south.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 22 Mar 2024
Dear Wilson,Thank you for taking the time to share some valued feedback with us. I am pleased to hear you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Tina

Disliked: Staff & service
I came an hour after check in .. I had to wait for a room to get cleaned . I believe I was given an handicap room . Definitely an inconvenience ! I wasn’t too happy about it .. I was told they were going to see what they could do but they never got back to me.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 18 Mar 2024
Dear Tina,Thank you for taking the time to share some feedback with us regarding your stay. I do apologize we failed to meet your expectations and I will be sharing your concerns with our management team. I hope you can give us an opportunity to exceed your expectations in the future.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a nice over view of the river.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 18 Mar 2024
Dear Gary,Thank you so much for the valued feedback regarding your stay. I am so happy to hear you enjoyed the beautiful view! We hope to see you again soon.

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service
Accidentally booked for one day earlier than intended. Neither Expedia or Woodlands would assist. Poor service on both of them. Will never use either again.
Stayed 1 night in Mar 2024
Response from Abbie, Guest Services on 22 Mar 2024
Dear David,Thank you for taking the time to share your feedback with us. I am sorry to hear we did not meet your expectations. I can assure you I will be sharing your comments and concerns with out management team.

10/10 Excellent

Husain

Liked: Cleanliness, staff & service, property conditions & facilities
Clean.. nice staff
Stayed 1 night in Mar 2024
Response from Abbie on 8 Mar 2024
Dear Husain,Thank you for your valued feedback, I am happy to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Kofi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, amenities and events.
Stayed 1 night in Feb 2024
Response from Abbie on 6 Mar 2024
Dear Kofi,Thank you for taking the time to share some feedback regarding your stay with us. I am pleased to hear you enjoyed the property. We hope to see you again soon!

4/10 Poor

Dan

Stayed 1 night in Feb 2024
Response from Abbie, Guest Services on 26 Mar 2024
Dear Dan,Thank you for sharing your feedback with us. I apologize we didn't exceed your expectations during your stay with us. We hope you can give us another opportunity in the future!

8/10 Good

Patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Kimberly Maul, Guest Services on 4 Mar 2024
Dear Patrick,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so excited to see that you enjoyed your stay. We want our guests to feel like this is their home away from home.We look forward to seeing you again in the near future.Thank you.

2/10 Terrible

Thomas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent enough, site is not very handicap accessible. They have rooms that you can get to, but very limited of you can't do steps can't use any amenities
Stayed 1 night in Mar 2024
Response from Kimberly Maul, Guest Services on 4 Mar 2024
Dear Thomas,Thank you for sharing your concerns regarding your stay at The Woodlands. The hotel was built some time ago and offers a unique layout. Please do not hesitate to reach out to the Front Desk in the future as we do have rooms in our Tower Section that can be accessed by an elevator. We hope to see you again to exceed your expectations. I will share your concerns with our management team.Thank you,

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as a family enjoyed our stay at Woodlands. It provided everything from a pool, club and delicious food at a great price. Staff was also very nice and ready to help.
Stayed 3 nights in Feb 2024
Response from Kimberly Maul, Guest Services on 28 Feb 2024
Dear Lori,I want to thank you for the kind words regarding our staff and services that we provide. I am so pleased to hear that you had a wonderful stay at The Woodlands. Thank you for taking the time to share your feedback.Thank you,

4/10 Poor

Lana

Disliked: Cleanliness, property conditions & facilities
Room was not as advertised. Old, dated.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on 26 Feb 2024
Dear Lana,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so sorry to hear that you were disappointed with your stay. We are in the process of making some changes to our guest rooms. We hope you give us the opportunity to exceed your expectations.Kind Regards,

10/10 Excellent

Christina

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on 27 Feb 2024
Dear Christina,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so pleased to see that you enjoyed your stay with us.We hope to see you again soon on a future stay.Thank you,

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very surprised about how much night life they had super fun place .
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on 27 Feb 2024
Dear Brooke,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so excited to hear that you had a great time and had the opportunity to enjoy some of the amenities the hotel has to offer.We hope to see you again on a future stay.Thanks,

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Abbie, Guest Services on 22 Mar 2024
Dear Patrick,Thank you for taking the time to share feedback with us regarding your stay. We hope to see you again soon!

6/10 Okay

Lola

Stayed 2 nights in Feb 2024
Response from Kimberly Maul, Guest Services on 26 Feb 2024
Dear Lola,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am happy to see you enjoyed your stay. I hope you give us the opportunity to exceed your expectations on your next visit.Thank you,

6/10 Okay

Neelam

Travelled with family, Travelled with group
Although food and entertainment options are good, the property is in great need of updates. The room given to us had no moulding and oddly shaped bathroom with cracks in the walls. Old and run down equipment made our stay for the night not so comfortable. It was extremely cold.
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on 26 Feb 2024
Good Afternoon Neelam,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so sorry to hear that we failed to exceed your expectations regarding your guest room accommodations. We are in the process of making some changes to our guest rooms. We hope you give us the opportunity in the future to exceed your expectations.Kind Regards,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberly Maul, Guest Services on 26 Feb 2024
Dear Erin,I am so pleased to see that we exceeded your expectations during your stay. I want to thank you for taking the time to share your feedback regarding your stay at The Woodlands. We look forward to seeing you again on a future stay.Thank you,

4/10 Poor

Rachael

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Kimberly Maul, Guest Services on 27 Feb 2024
Dear Rachael,Thank you for taking the time to share your feedback regarding your stay at The Woodlands.I am so sorry to see that we failed to exceed your expectations. We would love to hear in further detail your experience at the hotel. Please feel free to reach out at your earliest convenience.We hope you give us the opportunity to exceed your expectations on a future stay.Thank you,