Exterior

Reviews of Host Inn All Suites

2.5 out of 5
Host Inn All Suites
860 Kidder St, Wilkes-Barre, PA

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 170 out of 1001 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

YORBI, FAIRFIELD

Travelled with family
Dirty, bad smell overall, bad smell coming from kitchen sink, no running water on shower had to notified front desk to get it fixed. Noise area due to people always walking around outside. Mold in some areas of the rooms. Very filthy, not worth spending a night not even for free
Stayed 2 nights in May 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The area seemed unsafe with the many people hanging around the outside. However staff was very kind, the hotel was very beautiful had a bit of a smell when ya walked in. Yet over all was nice
Stayed 1 night in May 2024

6/10 Okay

Wayne

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs updating but overall what is there is looked after but dated and worn .
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Frederick R

Disliked: Cleanliness, staff & service, property conditions & facilities
just awful
Stayed 1 night in Apr 2024
Response from LAGraham on 28 Apr 2024
Thank you so much for your review of our property. We do apologize that your stay with us was unsatisfactory and hope that if your travels bring you back our way again that you will give us another opportunity to serve you.

2/10 Terrible

Ricardo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was disgusting, my wife and I had bad vibes as soon as we arrived. The area was not safe and neither were the conditions. The front desk clerk had issues running my card information, and after not being able to run my card they eventually gave us the room key. As we walked through the area we got hit with multiple disgusting odors, and it didn’t stop there. As soon as we opened our room door we were hit with an immense wave of chlorine and cleaning products and you could feel the dampness in the room and rug, we ultimately left the hotel and booked with another…complete night and day situation, I truly could not believe what we encountered was real… it felt like a horror movie. A 3.7 star rating is misleading…
Stayed 1 night in Apr 2024
Response from LAGraham on 24 Apr 2024
Thank you for your review of our property. We do apologize for any inconvenience you experienced during your stay here with us. I am not 100% sure about the card mishap at the desk but you were booked through a 3rd party so there should not have been any issues, unless there was one with your card we would have taken for any incidentals.

2/10 Terrible

Wolde

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service no clean linens for days keys would not work just the overall worst
Stayed 1 night in Apr 2024
Response from LAGraham on 24 Apr 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you had experienced during your stay with us. I have passed this on to the management team so they can address the customer service you experienced, the housekeeping items you needed and also why your door lock would not be working. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 Okay

Karen

Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay here for one night last minute. Staff was very nice, and friendly. Room had a stove, full fridge, etc, for only appx.70 a night, which is amazing! Wallpaper was a little loose in a couple of corners, but its not an issue, in my opinion. Overall, my first time visiting a hotel solo was great. Will be recommending this place, and using them again in the future!
Stayed 1 night in Apr 2024
Response from LAGraham on 8 Apr 2024
Thank you so much for your review of our property. We greatly appreciate the time you took to review our property and hope that if the need arises again that we will be your hotel of choice. Again, thank you for the time you took to review us and for your business with our property.

6/10 Okay

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The smelling of the bathroom was terrible, similar to accumulated moisture for years.
Stayed 1 night in Mar 2024
Response from LAGraham on 3 Apr 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you experienced with your room during your stay. I have passed on the comments to my maintenance team. We hope that if your travels bring you back to our area again that you will give us another opportunity to impress you.

10/10 Excellent

tim

Stayed 1 night in Mar 2024
Response from LAGraham on 24 Apr 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 Terrible

Jennifer

Stayed 2 nights in Mar 2024
Response from LAGraham on 24 Apr 2024
Thank you so much for your review of our property. I do apologize for any issues/inconveniences you may have experienced during your stay with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 Terrible

Daniel, Shavertown

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book this property. Had family in and they had reservations here- left the Forest night due to non cleanliness, other clients which seem to be living there long term, felt unsafe and hotel staff not responsive to phone calls or concerns. Unfortunately not refundable so lost cost for two rooms for two nights and had to pay for a more suitable place to stay.
Stayed 2 nights in Mar 2024
Response from LAGraham on 19 Mar 2024
Thank you so much for your review of our property. We do apologize for any inconvenience that you may have experienced during your stay here with us. I have passed your comments on, as it was not brought to management's attention that you had left our property? Again, we do apologize for any issues that you may have experienced.

6/10 Okay

Chantel

Disliked: Amenities
Sketchy area. Whole place reeked of weed.
Stayed 1 night in Mar 2024
Response from LAGraham on 19 Mar 2024
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced during your stay here. We are a non-smoking property and do require a deposit upon staying. We do try to ensure that no one is smoking in the rooms however we will charge the guests if there is evidence present. Again, I do apologize for any inconvenience this may have caused you and do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 Poor

Tammy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's like a dog farm I love dogs but not when u out for a night with ur husband and dogs jumping out on u and at ut
Stayed 2 nights in Feb 2024
Response from LAGraham on 17 Mar 2024
Thank you so much for your review of our property. We do have a lot of extended stay guests that stay with us and a lot of them do have animals. I do apologize for any inconvenience this may have caused you and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

Terrance

Stayed 2 nights in Mar 2024
Response from LAGraham on 28 Mar 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth, but the smell of marijuana and cigarettes was overpowering upon entering. There are people residing in the hotel and clearly there is no smoking policy inside the rooms. There were homeless looking people with backpacks and blankets sleeping on the couches in the lobby and in the upstairs gameroom. It felt like a shelter or halfway house. The room smelled horrible and was gross. Floor in the kitchen was sticky, carpets are very dirty. I booked because it was a suite and I wanted to cook breakfast for 3 kids before heading off to ski in the mornings. The kitchen was stocked with 1 glass, 1 coffee cup, 2 plates and a melted spatula that was unusable, so no cooking breakfast. The cabinets in the bathroom were off the hinges and hung sideways. There was no bedding or extra blankets for the pullout couch. We asked for an extra blanket last night and they told us they couldnt get any until housekeeping came in in the morning. Don't waste your time here.
Stayed 2 nights in Feb 2024
Response from LAGraham on 19 Feb 2024
Thank you so much for your review of our property. We do apologize for any inconveniences you had experienced with some of our long term guests. We are an extended stay property so we do have a lot of guests who actually do reside on property, however in rooms, not in our public spaces. I did not witness this at all through the weekend (people sleeping in areas of the hotel). As far as the housekeeping and maintenance of your room goes, I have addressed this with our housekeeping managers and maintenance staff. What you experienced is not acceptable and again has been brought to their attention. I do apologize and do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly helpful staff. Could use thinker blankets on beds but heat works well.
Stayed 1 night in Feb 2024
Response from LAGraham on 19 Feb 2024
Thank you for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The place was pretty decent. The room we got was actually nice. It was set up kind of like a home. The bedroom had a wall around it with a door separate from the living room/kitchen. I liked it.
Stayed 1 night in Feb 2024
Response from LAGraham on 19 Feb 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Ryan

Stayed 2 nights in Feb 2024
Response from LAGraham on 28 Mar 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 Excellent

Delana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from LAGraham on 30 Jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 Good

natalia

Stayed 1 night in Jan 2024
Response from LAGraham on 28 Mar 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Byo stuff to cook with. the city closed the pool
The room was mostly clean but the whole place is run down. There were seams in the wallpaper in the room coming apart that looked like they were moldy. The wall by the stove was scorched. There are about 20 signs in the place telling ppl to wear shoes and almost as many telling ppl to keep track of their kids. The wall paper in the halls is torn up all over the place. The doors are scratched and dented. No coffee maker in the room. The site also says utensils available but that’s not the case. You have to bring your own stuff to cook and eat with. And the kicker, there is a sign on the pool door that says the pool has been closed by the city health department. The place is gross and a dump. Not worth the price at all.
Stayed 4 nights in Dec 2023
Response from LAGraham on 30 Jan 2024
Thank you so much for the time you took to review our property. We really appreciate your comments regarding the condition of the room. We are currently under new management and have been working to improve the overall satisfaction for our guests. The items you have reported have been passed on to our new Chief Engineer. I can assure you that these items will be addressed. Cutlery and utensils should be in all of the rooms, so with that being said, I have also passed this on to our new housekeeping managers. We did close the pool on our own, however because of our city laws and regulations, the city did come and has to place that on the door so that they are aware for inspection purposes. Again, I do appreciate the time you took to review us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you. I can assure you items are being worked on and we hope to be a home away from home in the upcoming months. Again, thank you.

6/10 Okay

Angelica

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from LAGraham on 30 Jan 2024
Thank you so much for your review of our property. We appreciate the time you took to review us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 Poor

lucia

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from LAGraham on 12 Jan 2024
Thank you so much for your review of our property. I do apologize for any issues you may have experienced during your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suits your purpose for a one or two night stay
There were two issues I had: 1) I can't stand smell, the moment I walked in the room I smelled cigarette smoke. I am highly allergic to it and knew what I was smelling, I reported it to the front desk woman and was advised there is no smoking in the hotel but I believe the people over me was smoking as it was the heaviest toward the bathroom side; nothing was done. It's not that easy to rebook a hotel at last minute so we didn't make too much a fuss. We went shopping and picked up some Lysol and other room fresheners which helped during the remainder of our stay. 2) I brought my second issue to the staff's attention upon leaving and they were all very apologetic, someone was assigned to take care of the situation right away. Overall the stay was good for our two night stay.
Stayed 2 nights in Dec 2023
Response from LAGraham on 15 Feb 2024
Thank you so much for your review of our property. Unfortunately, most rooms to share units above/below/side to side, so the smoke smell you may have experienced may have been coming from one of the neighboring rooms. I do apologize for this and appreciate you commenting on it on property and on your review. We do hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for your review and your business with our property.

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023
Response from LAGraham on 30 Jan 2024
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 Okay

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Continental breakfast and as far as coffee goes from 12 noon until 4 AM. There's absolutely no coffee. You need to leave the hotel and go buy coffee. That's sad.
Stayed 4 nights in Dec 2023
Response from LAGraham on 31 Dec 2023
Thank you so much for your review of our property. We do apologize about the coffee and breakfast program that we currently have established at the property. We have removed our continental breakfast, however we do have individual Keurig machines that are available upon request to be put in to your room. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 Okay

Carlos

Stayed 1 night in Dec 2023
Response from LAGraham on 27 Dec 2023
Thank you so much for your review of our property. We thank you for the time you took to review us and hope that if your travels bring you back our way again that we will be your hotel of choice.

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for. Never again.
I booked a full-size double suite over a month before our trip. We arrived to a single king-size room. We are a family of four. The front desk clerk told us that the (only) manager - yes, just one person manages this entire chain hotel - changed our reservation but did not call me to tell me. There were apparently no other rooms available. My wife and I slept on the bed while our sons tried to sleep on the thinnest mattress possible on a fold-out couch - which did not have sheets available in the room. The room, by the way, had motion sensor lights - in the room. These lights would turn on in the middle of the night if you blinked too much. I had to go to the front desk, where the night clerk told me that the lights were going off because “we were moving”. We. Were. Moving. In. Our. Room. She gave me a sheet of paper to tape over the sensor. Fortunately, we weren’t planning on using the indoor pool because the bottom had two feet of algae growing in it. There was also the stains on the sheets and curtains that we told ourselves was just chocolate but was probably blood and the walls that were shredded. And, for a non-smoking hotel, somebody was smoking. The central air circulated the smoke right in to our room.
Stayed 2 nights in Dec 2023
Response from LAGraham on 27 Dec 2023
Thank you so much for your review of our property. We do apologize for any inconvenience you had experienced as it relates to the wrong room type being given to you. I can understand how this was inconvenient for you and your family and would make for a unpleasant stay. In regards to the lights, I also can see where that would be frustrating. I am sharing this note with my maintenance team to see if there may be something wrong with the sensors with the lights in that room. Our pool is indefinitely closed as well. I will pass the information on regarding the stains on your sheets and curtains to housekeeping as well. We are a non-smoking property and do require a security deposit in the event the guests do smoke in the room, then they are charged for that. With all of this being said, I just want you to know that your concerns have been addressed and I do hope that if your travels bring you back our way that you will give us another opportunity to impress you.

2/10 Terrible

Susan D

Disliked: Cleanliness, property conditions & facilities
When we arrived after 5 hours on the road I was told expedia had cancelled my room that I paid $68.74 already taken out of my checking! I was told if I wanted to stay at a the host last night I would have to pay $94.82 and $150 security deposit. The hotel clerk as rude and I did not have the additional money to spend! I will NEVER use Expedia again and too late friends warned by people that you can not trust them. I was on phone for 2 hours with Expedia and she told me she changed the date of my room And I unfortunately trusted her. Rude hotel clerk told me Expedia cancelled my reservation . I l ft after work excited able to get out early to drive5 hours to find we did not have a room. I will NEVER use Expedia again sorry to Learn too late from my friends who travel you cannot trust them. Also if the clerk at the host is who they employ rude, lazy people don’t go there!
Stayed 1 night in Dec 2023
Response from LAGraham on 27 Dec 2023
Thank you so much for your review of our property. I do apologize for any inconvenience you had experienced with the booking process. Unfortunately, we have no control over Expedia reservations and all changes need to be done with them. As far as cancelling it, we would never have cancelled it unless instructed to do so by Expedia. I honestly can not explain what would have happened, but again do apologize for any inconvenience you had experienced.

4/10 Poor

modesto, lawrence

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We have bedbugs bites
Stayed 2 nights in Dec 2023
Response from LAGraham on 21 Dec 2023
Thank you so much for your review of our property. Unfortunately, we do not have any record of this complaint and we do have a certified pest elimination come in monthly and check our rooms for any pests. We have called them out to re-check this room regarding your complaint. Again, thank you for the time you took to review our property.

8/10 Good

Bonnie

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Smelled like cigarettes. No coffee maker in room. No sugar for lobby coffee. Website says- restaurant and bar- not there. There are, however, other restaurants nearby.
Stayed 1 night in Dec 2023
Response from LAGraham on 20 Dec 2023
Thank you so much for your review of our property. We do apologize for any issues you may have experienced regarding the smell. I have passed this on to my housekeeping and maintenance team. We have coffee makers available for the rooms upon request. If traveling with us again, please note the reservation or ask us at the front desk. We will be happy to accomodate. We will double check any wording on the site as obviously we do not have an on-site restaurant. Thank you for pointing that out and I will be sure to check in to that. Again, thank you for the comments and we hope to better serve you should your travels bring you back our way again.

6/10 Okay

Kevin

Liked: Staff & service
First room we had not so good smelled like smoke they did move us to different room much better, things have changed a lot since we last stayed there is no breakfast or juices just coffee not sure if we will stay there again .
Stayed 1 night in Dec 2023
Response from LAGraham on 20 Dec 2023
Thank you so much for your review of our property. We do appreciate the time you took to comment about the property. I have passed on your comments to our housekeeping and maintenance staff regarding the smell of the room. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you. Again, thank you for your time and your loyalty to our property. We greatly appreciate it.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from LAGraham on 20 Dec 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I really liked the size of the rooms (suite). It was large for our family of five. But we only had two wash clothes and towels for the five of us. The sofa sleeper had no sheets or pillow so my son slept on top with a jacket as a pillow. The kitchen was convenient but there was no silverware to eat with. My kids enjoyed the fuse ball.
Stayed 1 night in Dec 2023
Response from LAGraham on 14 Dec 2023
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us, however apologize that we failed short in providing the appropriate linen for your family, along with the utensils. The items you mentioned should have been in the room prior to your arrival. I have printed your survey and passed along to my housekeeping team. I really appreciate the time you took to review us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Could be better
Paper thin walls , many dogs barking , toilet continuously running,
Stayed 1 night in Dec 2023
Response from LAGraham on 6 Dec 2023
Thank you so much for your review of our property. We do apologize for any inconvenience you experienced regarding the walls and the dogs. This would be very frustrating for myself as well. I have advised maintenance of the toiler issue you experienced as well. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LAGraham on 11 Dec 2023
Thank you so much for your review of our property. We appreciate the time you took to review our property and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Denzel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from LAGraham on 6 Dec 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 Terrible

Naheem

Stayed 1 night in Nov 2023
Response from LAGraham on 20 Dec 2023
Thank you so much for your review of our property. We do apologize for any issues you may have experienced during your stay here last month. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
Legit one of the worst hotels I’ve ever stayed in. Smelled like wet dog, the heat wasn’t working and it blew out cold air my entire stay, wasn’t clean and the property is so outdated. Wall paper in the room was peeling, old carpets that smelled, I’m pretty sure a lot of drug addicts stay here since im 100% certain I found an empty drug bag under the dresser that had white powder in it. Overall would never stay there again
Stayed 2 nights in Nov 2023
Response from LAGraham on 29 Nov 2023
Thank you so much for your review of our property. I do apologize for any issues that you experienced regarding the room condition. I have brought this to the attention of my management team so they can look in to this. As far as the heating system goes we were able to get this rectified. Also in regards to the cleanliness of the room this has also been addressed with our housekeeping personnel. We are using your survey as an opportunity to re-train some of our team members. I greatly appreciate you bringing this to my attention. I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

Reina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GREAT VALUE!
What an AMAZING find! Spacious and affordable. The only complaint is not knowing there is a ONE HUNDRED AND FIFTY ($150) dollar deposit! Yikes. And the parking lot is filthy and contained condoms.
Stayed 1 night in Nov 2023
Response from LAGraham on 28 Nov 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. I would like to personally apologize for any inconvenience the deposit had on you and also for the condition of the parking lot. This is completely unacceptable and has been addressed with our maintenance and housekeeping teams. Again, thank you and we do hope to welcome you back again.

2/10 Terrible

Suresh

Liked: Cleanliness, amenities
Noisy neighbors, had to walk to the front desk twice to report and nothing was done. No heat. Found out only next day while checking out the pipes weren't working so whole hotel had no heat. So why are they still taking bookings? Suite looks nice but very deceived.
Response from LAGraham on 15 Feb 2024
Thank you so much for your review of our property. Unfortunately, I am not recalling the heat issue you are speaking about. Since you stayed with us 4 months ago, I can assure you that this has been addressed and was possibly an isolated issue. Again, I am not 100% positive about what you are speaking about considering your reservation was months ago. We do hope that if your travels bring you back our way again that you would give us another opportunity to impress you.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my needs oerfectly
Stayed 1 night in Nov 2023
Response from LAGraham on 17 Nov 2023
Thank you so much for your review of our property. We are so glad that you enjoyed your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 Okay

Jill

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property had plenty of both pros and cons. Pros were that it was a suite with a separate bedroom area and had a workable kitchenette so we could cook meals. The staff was extremely helpful with getting extra kitchen necessities and the room was clean with no issues. The shower had wonderful water pressure and lots of hot water. Cons were that this seems to be permanent housing for many families and there were lots of random people loitering outside the entrance which made it seem unsafe. The pool has been closed since June, there is no continental breakfast - but there is coffee available in the lobby. Overall the experience was fine for the price point.
Stayed 5 nights in Nov 2023
Response from LAGraham on 17 Nov 2023
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us. We do apologize the amenities that have since been removed from our property but do appreciate your comments regarding our full suite rooms. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 Good

ROSARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LAGraham on 17 Nov 2023
Thank you so much for your review of our property. We are so glad that you enjoyed your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 Poor

Natasha

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel looks a lot better online. The hotel smells awful and the room was run down and smelt like smoke. I was charged $150 cash deposit which was fine however when I went to get it back at checkout it was not listed under my room and another employee stated it was under someone else’s room , this was weird and if the employee didn’t speak up and say that they would have kept my money. Not sure what type of a scam that is but it didn’t work. I would describe this place as a DSS housing hotel!
Stayed 1 night in Nov 2023
Response from LAGraham on 17 Nov 2023
Thank you so much for your review of our property. We do apologize for any issues and inconveniences you may have experienced regarding the room condition. In regards to the deposit, I have brought this to the attention of my front desk personnel. I can not speak with certainty on this, however it has been addressed. Again, thank you for bringing these items to our attention. I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Donna Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LAGraham on 2 Nov 2023
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 Okay

Ann

Stayed 1 night in Oct 2023
Response from LAGraham on 26 Nov 2023
Thank you so much for your review of our property. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 Excellent

Kelley

Stayed 1 night in Oct 2023
Response from LAGraham on 17 Nov 2023
Thank you so much for your review of our property. We are so glad that you enjoyed your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.