Biyala Trip

The price is reasonable. The staff and reception were very nice and active. The Wi-Fi and the air conditioner are very poor. The ac sounds loudly and very dirty without cleaning for long time.

We have stayed at many hotels in Egypt and this is by far one of the best ones ! The beach is beautiful and spacious . The food is great , way above average for hotels in Egypt . The kids club, programming and playground are also very good. Great service and staff . Clean , well kept . There are many pools and options for the whole family . We very much appreciated the customer service from Mr. Galal . This hotel is amazing and we are hoping to return many times !

The property is beautiful and well kept. The management is very responsive to issues and took corrective action promptly. The area is within easy walk to landmarks in Alexandria. Noise from street is acceptable. I will visit again.

Overall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room. They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair). My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they accommodated us in other ways and were flexible with certain things so definitely appreciate it. Will definitely stay again!!!

Staff were brilliant especially Nesma. Food options were limited. The problem with the resort was the music at night going on to 3 am. We changed rooms kindly sorted out by the management, but there was still noise resounding around the resort. Not recommended for people who want a good nights sleep.