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Reviews of Hotel Ceiba Bissau

5 out of 5
Hotel Ceiba Bissau
Avenida Francisco Mendes, Bissau

Reviews

9.0

Wonderful

Rating 10 - Excellent. 34 out of 55 reviews" "
Rating 8 - Good. 17 out of 55 reviews" "
Rating 6 - Okay. 2 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This was a really nice hotel, and I enjoyed my stay. The front desk staff were helpful and pleasant and really tried to help when asked. Same regarding restaurant staff. Other staff (housekeeping) might be further trained in customer service, however. I would stay here if ever I return to Bissau.
Stayed 4 nights in Apr 2024

10/10 Excellent

Patrick

Stayed 6 nights in Jan 2024

8/10 Good

Lusiana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean convenient location. Not all staff spoke English unfortunately, our room booked for a family only had one towel cup etc. We had problems reading handwritten WiFi password, so we used our own Internet. Aside from those few things, we enjoyed our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline P. L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Roxanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Ceiba!
Loved my stay at the Ceiba. One of the best hotel I travelled to in Africa. Friendly service, very clean, beautiful pool. I would recommand.
Stayed 6 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant food is disappointing quality and lacks choice.
Stayed 1 night in Sep 2023

10/10 Excellent

Clarissa, Seattle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Ceiba is a gem. I always enjoy staying here. The staff are professional and efficient. The hotel has great breakfast option, an internet that works, and great amenities.
Stayed 1 night in Jul 2023

10/10 Excellent

Anny, Brockton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I traveled to Guinea Bissau on the month of June 2023, we stayed at hotel ceiba. Staff were friendly and answered all our questions, hotel was great, the only thing I did not like about the hotel is that too many people from the outside that are not even a hotel guests comes in to the lobby area and take advantage of the Wi-Fi and seats on the couch and sofas, these area is specific for guests, for example there was a guy in there trying to be friendly with my family and I, he would not give us a privace that made us feel very uncomfortable, he lied to us that he was a guest, at the end I found out he was not a guest, he asked me for money, I said no way, ceiba should crack down on this situation to insure all their guests are comfortable.
Stayed 6 nights in Jun 2023

10/10 Excellent

Avsin

Stayed 2 nights in Jun 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Bissau by a long way
Beautiful hotel, definitely international standard. Beautiful room, comfy bed and incredible breakfast!
Stayed 2 nights in Jun 2023

8/10 Good

Gabriel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The rooms are comfortable and clean. Air conditioning work. The pool and gym are nice and clean. However, the waiters are unable to get an order correct. Every food is dosed in oil. The staff is also incapable to fulfill any task on their own. The Wi-Fi is subpar. Food and drink prices are absurdly overpriced.
Stayed 17 nights in May 2023

10/10 Excellent

Laye

Stayed 4 nights in Mar 2023

4/10 Poor

Pedro

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not worth the price. Reception staff not friendly. Service really low for a hotel like that
Stayed 5 nights in Jan 2023

10/10 Excellent

Clarissa, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ceiba is the best place to stay in Bissau. Clean rooms, amazing staff, great food.

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
wiFi weak and slow in room, routers too far away. Had to sit in lobby where speed was twice as fast as in my room.
Stayed 3 nights in Nov 2022

8/10 Good

Charles

Stayed 7 nights in Jul 2022

8/10 Good

Avsin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had low expectations. But decent hotel. Probably the best choice in Bissau.
Stayed 2 nights in Jun 2022

8/10 Good

Mabel del Pilar

Business traveller
Liked: Cleanliness, property conditions & facilities
Very nice and modern decorations. Great restaurant. Wonderful pool area. Spacious room. Room staff always very kind and clean.
Stayed 3 nights in Apr 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, nicely designed rooms and lovely pool. Staff is very helpful. Great place to relax.
Stayed 4 nights in Dec 2021

6/10 Okay

Sire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ceiba can do better
Overall, it was an ok stay. The restaurant has very few offerings and the langage barriers made it complicated. Our orders were messed up several times because the waitstaff didn’t speak French or English. Also the policy of the hotel is to give one very small complementary bottle of water, which for the price of the hotel is nothing. The high note is the front desk staff.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 14 nights in Jul 2021

8/10 Good

Aneesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020
Response from binta on 15 Oct 2020
Bom dia Sr.Danilson Obrigado por compartilhar sua experiência em nosso hotel. Estamos felizes e esperamos recebê-lo de volta em breve. Receba os nossos mais distintos cumprimentos. BINTA TURE Recepcion Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from BINTA on 8 Nov 2019
Good afternoon Our greatest motivation is the satisfaction of our customers. If your stay was perfect, rest assured that it is for our greatest happiness. Thank you for sharing your satisfaction and see you soon for other "Beautiful" adventures. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services top o f the line they treated me like a king I have no complain of my stay nor the hotel.
Stayed 2 nights in Nov 2019
Response from Binta on 8 Nov 2019
Dear Customer, Thank you for this positive rating. we hope you enjoyed the view and hope to have the chance to welcome you very soon again. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff at reception and in restaurant. Helped arrange a car and driver for tour of the area. Prompt and reliable airport shuttles.
Stayed 1 night in Oct 2019
Response from BINTA on 28 Oct 2019
Dear Guest, Thank you for your review and we hope to welcome you very soon again. Sincerely

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and provides great comfort. They give what is needed in the room except for a bottle of water. Will be nice to add that.
Stayed 2 nights in Sep 2019
Response from BINTA on 5 Oct 2019
Good Morning Mr.orbitz First of all we would like to thank you for taking the time to leave us this note. we have noted your remarks and will take them into account. We strive to make customer satisfaction our priority. We remain willing to receive you during a future stay in our establishment. Receive, Mr. Orbitz the assurance of our best regards

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ceiba Bissau was a hit for me
I really enjoyed my brief stay in this lovely, new hotel, close to the main area of the city. The reception staff were extra welcoming and helpful, including finding me an English-speaking guide to show me around the city of Bissau. The breakfast buffet offered an attractive array of tasty dishes, and the swimming pool area was inviting for an afternoon of relaxing after sightseeing. I also appreciated having the hotel's airport shuttle pick me up on arrival and return me to the airport for my departure flight.
Stayed 2 nights in Mar 2019
Response from BINTA on 18 Apr 2019
good afternoon madam MARY we thank you for your trust, we hope to see you soon at the hotel thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Bissau?
Very very nice hotel. Relaxing and professional atmosphere. Great location.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and new hotel in Bissau. Very modern with restaurant and a coffee shop
Stayed 3 nights in Sep 2018

10/10 Excellent

Catarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia!
Hotel bem decorado, confortável, muito limpo e staff atencioso. Excelente localização.
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

González

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En medio del caos , calor y polvo que caracteriza Guinea Bissau, el Hotel es refrescante, comida muy buena. Habitaciones muy confortables
Stayed 1 night in Jan 2024

8/10 Good

Ana Paula Garcia de Matos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, tudo perfeito
Stayed 1 night in Oct 2023

10/10 Excellent

Ana Paula Garcia de Matos

Travelled with group
Liked: Property conditions & facilities, room comfort
Incrível, super recomendo a todos, serviços de excelência.
Stayed 2 nights in Oct 2023

10/10 Excellent

Barou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool et propre
Stayed 2 nights in Aug 2023

2/10 Terrible

Christine

Disliked: Staff & service, property conditions & facilities, room comfort
We booked a comfort double room, but we got a single room. Everything only for one person: towels, water, cap, Glas, etc. We asked for a double room but got only unfriendly comments. It took long time to get the missing things. Next day same procedure. They handled the room as a single room. Maybe we get some money back!!!! The coffee maker did not work and on top it was dirty. For such a lot of money we expect more value. 5 star - I’m laughing. They are invited to come to Europe to see and expierence 5 star quality and service. Not worth the money
Stayed 2 nights in May 2023
Response from Mrs Cristine, on 23 May 2023
Good afternoon Mrs Cristine, thank you for your trust, you can send us the dates of your reservation, we are at your disposal

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um oásis em Bissau
Hotel com decoração sobria e elegante. Quartos que apesar de não serem grandes são agradáveis. Boa piscina. O pequeno almoço é fraquinho, necessitando maior variedade de sumos, pão e de ovos.
Stayed 1 night in Mar 2023

10/10 Excellent

YANN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le bon hôtel de Bissau.
Propreté nickel. Grande serviabilité et amabilité du personnel. Les restaurants sont agréables et présente une palette de plats assez variées.
Stayed 6 nights in Apr 2022

10/10 Excellent

KARLA Cesar

Liked: Cleanliness, staff & service, room comfort
Excelente
Muito bonito e com ótimo atendimento ! Restaurante caro mas muito bom
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable CEIBA
Séjour fantastique dans cet hôtel, personnel à la réception formidable.
Stayed 3 nights in Sep 2021

10/10 Excellent

Paulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Curta estadia
Quarto fantástico, grande e limpo, cama confortável. Bom pequeno almoço. Empregados simpáticos.
Stayed 1 night in May 2021

8/10 Good

LOUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De très bon confort
1 nuit passée dans cet hotel très propre et de très bon confort. Petit-déjeuner appréciable pour la region et personnels très sympathique
Stayed 1 night in Jan 2021
Response from binta on 25 Feb 2021
Bonjour Mr Louis Merci d'avoir partagé votre expérience dans notre hôtel. Nous sommes heureux et avons hâte de vous accueillir de nouveau bientôt. Recevez nos compliments les plus distingués. Responsable réception ~ BINTA TURE

10/10 Excellent

Verified traveller

Stayed 15 nights in Jan 2020

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta todo del Hotel Ceiba es un sitio muito agradavel
Stayed 2 nights in Feb 2020

10/10 Excellent

Agneta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from BINTA on 3 Oct 2019
Mrs.Agneta First of all we would like to thank you for taking the time to leave us this note. All the team of HOTEL CEIBA BISSAU is delighted that your stay is well done. We strive to ensure that customer satisfaction remains our priority. We remain willing to receive you during a future stay in our establishment. Receive, Mrs . Agneta the assurance of our best regards. Have a nice day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Binta on 5 Apr 2019
Hello dear We thank you for taking the time to share your opinion. All the staff at Ceiba Hotel join me in appreciating the trust placed in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from BINTA on 5 Apr 2019
Good evening Mr Thank you for taking the time to share your opinion and let us know that your comments and observations are valuable to us as they allow us to regularly improve our services to satisfy you more. The entire staff of the hotel joins me in appreciation for the trust placed in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Sugestão: disponibilidade de máquina para pagar com cartão. Secador de cabelo Transfer pontual
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018