Exterior

Reviews of Holiday Inn Express Hotel & Suites Bishop, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 407 out of 967 reviews" "
Rating 8 - Good. 338 out of 967 reviews" "
Rating 6 - Okay. 140 out of 967 reviews" "
Rating 4 - Poor. 43 out of 967 reviews" "
Rating 2 - Terrible. 39 out of 967 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Elevator at one end. Very long property.
Stayed 1 night in May 2024

10/10 Excellent

Thomas J

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly service at check in! Rooms very clean! Quiet and comfortable!
Stayed 1 night in May 2024

8/10 Good

James

Travelled with family
Next to park
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

JENNIFER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2024
Response from Trese on 18 May 2024
Thank You.

10/10 Excellent

Tawny, Mission Hills

Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating staff
Stayed 1 night in Apr 2024
Response from Trese on 19 May 2024
I am so glad the staff was accommodating. We hope you will visit us again

8/10 Good

Tom & Rowena

Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and i stayed here, the room was clean and quiet. Thank you very much, will stay here again
Stayed 2 nights in Apr 2024
Response from Trese on 19 May 2024
Thank you Kevin. We hope to see you again

10/10 Excellent

Jill

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

David or Maryellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator would be nicer if it was near the lobby where check in is done.
Stayed 1 night in Apr 2024

10/10 Excellent

William, Sparks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night passing through. No complaints. Breakfast started early which was appreciated since we were hitting the road early. I believe it started at 5:30am. Overall, good stay!
Stayed 1 night in Mar 2024
Response from Trese on 30 Apr 2024
Thank you for the review. I am happy you were able to get some breakfast early before you left. We do start breakfast at 5:30am.

10/10 Excellent

mark

nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Marla

Stayed 1 night in Mar 2024
Response from Trese on 19 May 2024
Thank you for the 5 out of 5

8/10 Good

suann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Our room was a one bedroom suite that we did not expect and was really great. The fee of 22.85 for parking was very disapointing.
Stayed 1 night in Mar 2024

6/10 Okay

Zikuan

Liked: Cleanliness, amenities
Parking spot is very limited and it's $20 per night!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the city park.
Stayed 1 night in Mar 2024

8/10 Good

Ann, Marietta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The $20 charge for parking was an unpleasant surprise.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor and Jacuzzi and pool
Stayed 1 night in Feb 2024

8/10 Good

Erik, Northridge

Travelled with family
Liked: Amenities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Trese on 2 Apr 2024
Thank You

10/10 Excellent

JEANKOO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place.
Stayed 2 nights in Mar 2024
Response from Trese on 16 Mar 2024
I am glad our hotel was convenient for your stay. We hope to see you again in the future

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a family.
Stayed 1 night in Mar 2024
Response from Trese on 16 Mar 2024
I am glad you and your family had a great stay. We hope to see you again in the future

10/10 Excellent

Sahira, Wilmington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. It was super clean and super comfortable. Customer service was amazing and very helpful.
Stayed 2 nights in Mar 2024
Response from Trese on 16 Mar 2024
Thank You Sahira,I am so happy you loved your stay.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good service
Stayed 2 nights in Feb 2024
Response from Trese on 27 Feb 2024
I am so happy you found the service good. We hope to see you again

10/10 Excellent

McKena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that it was an easy check in, and the stay was quiet.
Stayed 1 night in Feb 2024
Response from Trese on 27 Feb 2024
Thank You

10/10 Excellent

christine

Travelled with family
Stayed 1 night in Feb 2024
Response from Trese on 26 Feb 2024
Thank You

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and great beds. Hot tub was cold so call before if that's something you're expecting. Breakfast was meh but thanks. Great place to stop to rest in route to your destination.
Response from Trese on 26 Feb 2024
I am so sorry the hot tub was cold. We are working to get that fixed. Hopefully we will see you again.

10/10 Excellent

RAFIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great place to stay in Bishop.
Stayed 2 nights in Feb 2024
Response from Trese on 25 Feb 2024
Thank You Rafik. We hope to see you again.

10/10 Excellent

Melissa, Whittier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Breakfast was very good, too
Stayed 1 night in Feb 2024
Response from Trese on 25 Feb 2024
Thank You

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel surrounded by some very nice local businesses. I would definitely come back
Stayed 1 night in Feb 2024

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay Hotel, but Parking Surcharge Not Disclosed
Paid for place, including taxes and fees through Hotels.com, then charged an extra $23 for parking and taxes on parking that hotel says is not covered by Hotels.com booking. Nobody at the hotel desk at check-in said anything about an additional parking charge that was applicable, nor any alternatives to paying such a fee. I've heard of parking charges in hotels in big cities, but Bishop is not a big city and one would never suppose that a parking fee would apply, unless it was indicated in advance. Might have been in the fine print, but generally this is a bate-and-switch tactic by Holiday Inn Express. The hotel was fine and breakfast was provided, but those staying here should factor in the parking surcharge or plan for alternative parking, when considering how competitive the pricing is on the hotel compared to others.
Stayed 1 night in Feb 2024
Response from Trese on 25 Feb 2024
Hello James,I am so sorry if the front desk did not remind you that there was parking fees at check in. It does state it on the Hotels.com website and is stated in the confirmation email hotels.com sends when you make you reservation. I have been working with my front desk staff to make sure all guest are reminded of the fee at check in

6/10 Okay

Deiniol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Fine
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 1 night in Feb 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean quiet and comfortable hotel. Interestingly at breakfast, they had a fresh made pancake machine instead of the usual waffle maker. Another point was that they charged $22.00 per night to park in their parking lot which was full most of the time after 8pm. Another good point is that it is very close to the famous Schaat Bakery.
Stayed 3 nights in Feb 2024
Response from Trese on 25 Feb 2024
Hello Joan,Thank You for the review. I hope you tried the pancakes and enjoyed them. We do charge a parking fee and it does state so on all websites. We hope to see you again in the future.

4/10 Poor

Teryn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Trese on 8 Feb 2024
I am so sorry to see your stay was not a 5. I would be interested in knowing what caused the low score?

10/10 Excellent

María Belen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dave, Atascadero

Liked: Cleanliness, staff & service, property conditions & facilities
Big TV!
Stayed 1 night in Jan 2024
Response from Trese on 8 Feb 2024
Glad you enjoyed the tv

6/10 Okay

Melissa

Stayed 2 nights in Jan 2024

10/10 Excellent

Sara

Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Trese on 8 Feb 2024
Thank You

6/10 Okay

Randy

Personally I think it’s a rip off to charge $ 20 per night for parking ! This is a Highway 395 hotel/ motel with self parking for 100 plus ! They quote you a $ 159 rate , $ 20 parking , $ 21.60 occupancy tax , tourism tax $ .35 , BTDI $ $ 3.60 ! Just inform your guest’s of what is the true charges and let them make the decision ! 4 night stay $ 822.00
Response from Trese on 8 Feb 2024
Hello Randy,Unfortunately, we are a small hotel with very limited parking. Due to the small parking area we do charge the parking fee. The taxes charged are not our choice as they all are required and go to the government agencies that we are required to send them to. I do hope that besides the parking fee you had a great stay.

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Trese on 8 Feb 2024
Thank You Alfonso

6/10 Okay

Alexander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Indoor Pool in Bishop
Spent the night traveling south from Reno to LA. Comfortable if a little well used. The pool was a hit with our kids (the main reason we picked the hotel). Staff were friendly and helpful. The room was fairly quiet and, thankfully, dark.
Stayed 1 night in Jan 2024
Response from Steve on 17 Jan 2024
Hello Alexander,Thank you for your Feedback, We use feedback like yours to help improve our hotel and help our staff know what we can do better for our hotel and guests for the next visit. Glad the kids enjoyed the indoor pool. We hope to have you guys stay here with on your next visit thru Bishop CA, Have a great day and a Happy New Year!

4/10 Poor

Christina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying Somewhere Else
Most expensive hotel in town and not worth the extra cost. Best part is breakfast. Saw five dogs during my checkin - some off leash. Room was relatively clean but dated. Window heater was loud. Wall thermostat did not work. Only on elevator at the far end of hotel. It’s a trex.
Stayed 1 night in Jan 2024
Response from Steve on 15 Jan 2024
Hello Christina,I appreciate your feedback about your recent stay but I also apologize for unenjoyable stay at our hotel, We will take this review and fix our mistakes . We hope one day you can give us a second chance so we can hopefully make it a better stay ! If there is anything else I can do for you or have any questions just give us a call at (760) 872-2423Have a great day and have a happy new year-Steven S.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would stay again. Clean. Friendly staff. Accomodating because I wanted a top floor and they gave me a first floor initially and moved me without hassle.
Stayed 1 night in Jan 2024
Response from Steve on 17 Jan 2024
Hello Christina,We are over thrilled to hear that you enjoyed your stay with us here at the Holiday Inn Express, Bishop CA. We use reviews like yours to show our employees that our guests enjoy their stay and that going out of the way for our guests to make them happy and comfortable with their requests goes a long way for our guests. Thank you for your feedback and We'd LOVE to have you stay with us again, anytime.Have a great day and a Happy New Year!

8/10 Good

Cynthia

Stayed 1 night in Jan 2024
Response from Steve on 16 Jan 2024
Dear CynthiaThank you for taking the time to tell us about your experience at Holiday Inn Express BISHOP.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We just wanted to know what we can do to make this a 10/10 stay for you? We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 Okay

yijiung

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was a bit shocked at how strong the smell of the hotel was. I guess having a pool is nice but the stench of clorine plus who knows what made walking in the hallways difficult
Stayed 2 nights in Jan 2024
Response from Trese on 14 Jan 2024
I am so sorry the smell of our indoor pool and hot tub were strong. Thank you for bringing this to my attention. I hope the rest of your stay was better.

8/10 Good

Carlos, Sun Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hot pool
Stayed 2 nights in Dec 2023
Response from steve on 16 Jan 2024
Dear CarlosThank you for taking the time to tell us about your experience at Holiday Inn Express BISHOP.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and enjoy our Good hot pool!.Again, thank you for choosing Holiday Inn Express Have a great day!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk Was very helpful
Stayed 1 night in Dec 2023

10/10 Excellent

kimberly

Stayed 2 nights in Dec 2023