Bisento Trip

Friendly front desk and pool staff . Love the boutique hotel feel . A quiet oasis with the busy Kura Hollands area

Not enough staff, service was slow, grounds not kept well, dirty garbage, no one managing anything. Bars smelled bad, not enough variety with food, entertainment overall. No music at Il mare bungalows it was desolate and did not feel like a resort. The bungalows were nice but the beach was not as nice as the main area. Not worth the money. The butlers were kind but overall not enough staff or management to train and help. Needs a major overhaul!

My husband and I stayed here for our honeymoon, and I was a little disappointed to be honest. The room and pool were very clean, however the service was not great. On our first night we tried to have dinner at the Zoetry restaurant, and after being seated for 30 minutes without our drink order being taken, we left and got the shuttle to Dreams for dinner. We ended up eating most of our meals over there so it was nice they had a shuttle. I wish the food options were more diverse, a lot of the restaurants had the same items. We waited over an hour for room service as well. One day they played violent music with guns on the TV at the pool bar. All of the pools were freezing, so it would’ve been nice if they were heated. I got badly bruised during my massage at Dreams. But one good thing is we absolutely LOVED one of the staff members named Alex at Dreams. He was so funny, kind, and made amazing drinks!

The rooms that we got smelled moldy and the AC wasn't very cold, the rooms on the other side seemed to be more updated and better. The pool was good, and the beach front is excellent. The entertainment staff was the nicest staff around and really made our stay worth it, Candyman, Crazy G, Pencil, Breezy and Mr Ellie were incredible.

We stayed here over christmas and had a beautiful experience. The hotel itself is just lovely. Our room was huge and we loved the amenities such as coffee maker, closet, and bathroom. The pool area is gorgeous, and the ocean front location is stunning. We watched the sunset each evening from the pier. You really can't beat this location; the restaurants either side of the hotel are also fabulous. Upon arrival we received bracelets and beach bags with flipflops. The staff at the front desk are so helpful and accommodating. Despite the busy time, we were able to easily find parking close to the premises. In terms of the quality of the hotel and the location on the island, you really can't go wrong staying here. I want to go back!