Exterior

Reviews of Embassy Suites Hotel Birmingham

3.5 out of 5
Embassy Suites Hotel Birmingham
2300 Woodcrest Pl, Homewood, Birmingham, AL

Reviews

6.6
Rating 10 - Excellent. 266 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 169 out of 1002 reviews" "
Rating 4 - Poor. 193 out of 1002 reviews" "
Rating 2 - Terrible. 169 out of 1002 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

ROBERT, Madison

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from JP on 13 May 2024
Dear Robert,Thank you, for your rating! Our goal is to provide a great stay and get a 5* rating the next time you are in town. We are embarking on a renovation later this year.We hope to see you again!Sincerely,Hotel Management

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to event. Large room
Stayed 2 nights in May 2024
Response from JP on 8 May 2024
Dear Lori,Thank you so much for your 5* rating!We hope to see you again!Sincerely,Hotel Management

6/10 Okay

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Alas never look under furniture. The place had some interesting things in unnoticed places: 4 tubes of chapstick, a big rawhide for a dog and also the fridge was frozen and did not work. I accidentally left my charger but I doubt anyone has even bothered to look and call me back about it. The most concerning thing is that in the morning we heard knocking and someone tried to open our door twice. If my cousin hadn't put the extra hook lock on then we would've been in for a surprise. I found out later that they must've been outside contractors when I finally opened the door. That was very disconcerting. The hotel needs to tell people which rooms are occupied. I doubt I will be staying there again. I didn't tell my cousin (who was with me) what happened because I knew she would be scared. I had fond memories of this hotel from my childhood but I will never stay here again.
Stayed 1 night in Apr 2024
Response from JP on 6 May 2024
Dear Mary,Thank you, for your review. We appreciate your feedback so we can improve every day. I am sorry about the items found under the furniture. I will share your comments with our housekeeping manager. As far as the contractors, they are here to upgrade our Wi-Fi system and they need to go in every room briefly to run some cables. Front desk should have mentioned this during check-in, I apologize if they did not.Sincerely,Hotel Management

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is severely rundown. No plants in the planters off the floors. Green moss or plastic plants would look better . Multiple rooms left open as they needed cleaning . Parking is 5$ which is add as it’s not a downtown hotel and they don’t provide valet. The staff was rude not professional . We called 2 times for cups glasses which were not in our room . When we went to get some paper cups on the housekeeper cart we were accused of stealing . The bathtub ran constantly. We did eat at Ruth’s Chris to discover we were not allowed to charge it to our room which we’ve always done in the past. Lastly, the indoor pool wasn’t heated . It’s really sad the condition of this hotel as it USED to be one of the best .
Stayed 1 night in Apr 2024
Response from JP on 6 May 2024
Dear Cathy,Thank you, for your review. I am sorry that you did not enjoy your stay. I am sorry about you not being able to charge the restaurant meal to your room. Unfortunately, we have had many incidents where people charge their meal to the room, and then we are not able to charge their credit card on file. Our pool is heated at 80 degrees, but I'll ask our Maintenace team to take a look.We are schedule for a renovation in September and we hope you will give us another chance to provide you with a great experience.Sincerely,Hotel Management

4/10 Poor

Selena, Coos Bay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on 6 May 2024
Thank you, for taking the time to rate us.

6/10 Okay

Yolanda

Stayed 1 night in Apr 2024
Response from JP on 20 May 2024
Thank you for your rating!

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JP on 6 May 2024
Dear Melissa,Thank you, for the 5* rating!

8/10 Good

Brody

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our stay wasn’t bad at all, the property definitely needs a face lift but I hear they are renovating in September.
Stayed 1 night in Apr 2024
Response from JP on 22 Apr 2024
Dear Brody,Thank you, for your review! Yes, you are correct about the renovation! We look forward to seeing you, again!Sincerely,Hotel Management

4/10 Poor

Myeshia

Travelled with family
Disliked: Property conditions & facilities
This property is old not up to date old furniture old windows dirty windows old curtains this property is not worth the amount I paid to stay
Stayed 1 night in Apr 2024
Response from JP on 22 Apr 2024
Dear Myeshia,Thank you, for your review. We are sorry that you did not enjoy your stay. On a positive note, our hotel is scheduled to be renovated in September. We hope to see you again!Sincerely,Hotel Management

4/10 Poor

Justin

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Won’t be back to this location until it’s renovated. It’s in very poor shape.
Stayed 4 nights in Mar 2024
Response from JP on 8 Apr 2024
Dear Justin,Thank you, for your review. I am sorry you did not enjoy your stay. We are scheduled for a renovation this September.Sincerely,Hotel Management

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very clean. The halls and elevator areas need a bit more work.
Stayed 4 nights in Mar 2024
Response from JP on 28 Mar 2024
Dear Angela,Thank you, for your positive review! Thank you, for the feedback about halls and elevator. We will have a renovation starting in September. We hope to see you again.Sincerely,Hotel Management

10/10 Excellent

Tammy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from JP on 27 Mar 2024
Dear Tammy,Thank you very much for the 5* rating!

6/10 Okay

eric

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Asked for towels and never got them, and called downstairs twice Didn’t have hot water. Water was luke warm at best after running it for abt 10 minutes. Drain in bathroom sink took abt 30 minutes to drain completely.
Stayed 2 nights in Mar 2024
Response from JP on 25 Mar 2024
Dear Eric,Thank you, for your review. I am sorry that there were some issues with your stay. That is certainly not our goal. I will share your feedback with both our housekeeping and maintenance departments. Would you mind sharing what was your room number so I can ensure the items are addressed?Sincerely,Hotel Management

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from JP on 15 Apr 2024
Dear Jeremy,Thank for your 5* rating!

10/10 Excellent

Tevonderryl

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JP on 25 Mar 2024
Dear Tevonderryl,Thank you very much for your 5* rating!

6/10 Okay

Lindsey

Travelled with family
Disliked: Staff & service, property conditions & facilities
Asked for extra blankets and pillows never got them. Asked for an early check in didn’t get. Lady at the front desk was rude
Stayed 1 night in Mar 2024
Response from JP on 18 Mar 2024
Dear Lindsey,Thank you, for your review.I am sorry that you never received the blankets and pillows. Do you know the name of the lady at the front desk, so we can follow up?Sincerely,Hotel Management

8/10 Good

Lonnie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on 18 Mar 2024
Dear Lonnie,Thank you, for your rating.

2/10 Terrible

Andre

Stayed 1 night in Mar 2024
Response from JP on 8 Apr 2024
Dear Andre,Thank you, for rating us. We are sorry that you did not enjoy your stay.

10/10 Excellent

JERMOND

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Mar 2024
Response from JP on 10 Mar 2024
Dear Jermond,Thank you, for your 5* review! We hope to see you again!Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JP on 5 Mar 2024
Dear Robert,Thank you, for your 5* rating!Hotel Management

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP on 4 Mar 2024
Dear Connor,Thank you, for your 5* rating!We hope to be at your service again!Hotel Management

10/10 Excellent

Hayden

Stayed 1 night in Mar 2024
Response from JP on 25 Mar 2024
Dear Hayden,Thank you very much for your 5* rating!

4/10 Poor

Ron

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel in need of major renovations. Between the two rooms I reserved there were dirty floors, debris under the couch, mold in the shower, soap scum on the tub, and one of the rooms had a strong musty/moldy/smoke smell (530). I arrived at 3 but my rooms were not ready until 5. Check in was at 4, i was offered no compensation.
Stayed 2 nights in Feb 2024
Response from JP on 29 Feb 2024
Dear Ron,Thank you, for your constructive feedback. We use our guest's feedback to be better every day. I am sorry that you had issues and that the room was not ready by 4pm. Please accept my apologies.On a good note, we are due for a renovation this September.Sincerely,Hotel Management

6/10 Okay

Brianna

Stayed 1 night in Feb 2024
Response from JP on 27 Feb 2024
Dear Brianna,Thank you, for reviewing us. We hope to see you again! Sincerely,Hotel Management

10/10 Excellent

Britney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JP on 27 Feb 2024
Dear Britney,Thank you so much for your "10" rating!We hope to be at your service again!Hotel Management

6/10 Okay

Shatara

Travelled with partner
Liked: Staff & service
It was ok 👍
Stayed 1 night in Feb 2024
Response from JP on 27 Feb 2024
Dear Shatara,Thank you, for your review. We hope to see you again!Sincerely,Hotel Management

6/10 Okay

Amy

Disliked: Property conditions & facilities
Very average
Hotel is dated. Room was pretty dated and not well lit.
Stayed 1 night in Feb 2024
Response from JP on 27 Feb 2024
Dear Amy,Thank you, for your feedback. I do not disagree with you! The good news is that our hotel will be renovated this September. We hope to see you again!Sincerely,Hotel Management

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2/16/24
Friendly staff, great breakfast. Will use this hotel again for stays close to downtown Birmingham
Stayed 1 night in Feb 2024
Response from JP on 19 Feb 2024
Dear Jade,Thank you, for your wonderful review! We can't wait to be at your service again!Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The trip was planned quickly for training. The hotel was beautiful! I enjoyed my stay.
Stayed 1 night in Feb 2024
Response from JP on 12 Feb 2024
Dear Anonymous,Thank you so much for your positive review!We hope to see you again!Hotel Management

6/10 Okay

Connie

Travelled with family
Some issues
There were a few things that wasn’t the best faucet in bathroom hot water side didn’t work the indoor pool experience was not great no one monitors it at all and older kids being disrespectful diving in a no diving pool slashing everyone including us adults who were there watching our 4 and 7 yr swim ended up leaving other than that it was a good stay
Stayed 1 night in Feb 2024
Response from JP on 5 Feb 2024
Dear Connie,Thank you, for your constructive feedback. We value our guest's feedback as it allows us to be better every day! I hope that maintenance was able to fix the faucet in the room and I'm very sorry that some of the pool guests were not respectful. We do not have pool guards but we will address any pool violations if we are aware. We hope to be at your service again!Sincerely,Hotel Management

4/10 Poor

NANCY

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel needs a major overhaul. Worn out paint and metal finishes, stained carpet everywhere, the list could go one. Nothing like other Embassy Suites we've stayed in. Big disappointment.
Stayed 1 night in Jan 2024
Response from JP on 30 Jan 2024
Dear Nancy,Thank you, for your feedback. We are sorry that you did not enjoy your stay. We are scheduled for a renovation in September.Sincerely,Hotel Management

8/10 Good

Angela

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great, but the grounds were very dated
Stayed 1 night in Jan 2024
Response from JP on 30 Jan 2024
Dear Angela, Thank you for your review and for recognizing the staff!Sincerely,Hotel Management

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs upgrading. Falling apart
Stayed 2 nights in Jan 2024
Response from JP on 29 Jan 2024
Dear Pamela,Thank you, for your review. We strive every day to provide the best possible guest experience. We are scheduled for a renovation in September. We hope to see you again!Hotel Management

6/10 Okay

Sandra

Travelled with family
Liked: Room comfort
Only one roll of t-paper in room. I’m assuming whoever cleaned room just didn’t put second roll in room. Went downstairs to lobby restroom and took a roll. Hole n the wall size f a baseball. Carpet was damp in front of sink. Toilet was leaking. Was disappointed especially since I paid 911 for two nights. Was overall a little shabby. Not shabby chic either.
Stayed 2 nights in Jan 2024
Response from JP on 29 Jan 2024
Dear Sandra,Thank you, for your feedback. We are sorry that your stay was not trouble free! I have shared your comments with both housekeeping and maintenance teams. Would you mind to share what was your room number?Sincerely,Hotel Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JP on 24 Jan 2024
Dear Daniel,Thank you so much for your 10 out of 10 rating!We hope to see you again!

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JP on 18 Jan 2024
Dear Bobby,Thank you, for scoring us!We hope to see you again!Sincerely,Hotel Management

4/10 Poor

Recarter

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t have but one face towel in my room. The refrigerator was not clean and microwave was dirty. I did enjoy Ruth Chris inside the restaurant the breakfast was nice
Stayed 1 night in Jan 2024
Response from JP on 8 Jan 2024
Dear Recarter,Thank you, for your review. We are sorry that you did not have a worry-free stay. I have shared your comments with our housekeeping and maintenance departments to address the issues you've brought up. Hopefully our team was able to fix those issues while you were here. Thank you, for your praise of the restaurant and breakfast staff!Sincerely,Hotel Management

10/10 Excellent

Donja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be returning
Stayed 1 night in Dec 2023
Response from JP on 8 Jan 2024
Dear Donja,Thank you, for your 5-star rating!

10/10 Excellent

Thomas

Liked: Staff & service
Great staff!
Stayed 1 night in Jan 2024
Response from JP on 8 Jan 2024
Dear Thomas,Thank you, for your 5-star review and for recognizing our staff!We hope to see you again!

6/10 Okay

Wes

Stayed 1 night in Dec 2023
Response from JP on 4 Jan 2024
Dear Wes,Thank you, for rating us.

10/10 Excellent

Abraham

Stayed 1 night in Dec 2023
Response from JP on 8 Jan 2024
Dear Abraham,Thank you, for the 5-star rating!

10/10 Excellent

Mischa

Liked: Cleanliness, staff & service, room comfort
Hubby's 55th Birthday
My husband andnI thoroughly enjoyed our stay as usual! Everything was amazing, and the service and food at Ruth's Chris was beyond amazing!!!
Stayed 1 night in Dec 2023
Response from JP on 20 Dec 2023
Dear Mischa,Thank you, for taking the time to write us a few words of appreciation. It made our day! We are so glad that you had a great time celebrating such a great milestone!We hope to see you again!Hotel Management

8/10 Good

Terrence

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on 20 Dec 2023
Dear Terrence,Thank you, for your positive rating!

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was nice, the hotel is nice but is older. It was clean but really needs an update. Welcome drinks and snacks every night and a Ruths Chris in lobby was nice.
Stayed 2 nights in Dec 2023
Response from JP on 20 Dec 2023
Dear Wesley,Thank you, for your positive review and for recognizing our staff! I'm pleased to let you know that we will have a room renovation next September!We hope to see you again!Sincerely,Hotel Management

2/10 Terrible

Karmen

Stayed 1 night in Dec 2023
Response from JP on 20 Dec 2023
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.

10/10 Excellent

Stephani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Room was pleasant. The hotel was older but well kept. Bed was very comfy.
Stayed 2 nights in Dec 2023
Response from JP on 20 Dec 2023
Dear Stephani,Thank you, for your positive review!We hope to see you again!Sincerely,Hotel Management

2/10 Terrible

Shahar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JP on 20 Dec 2023
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
The air conditioner did not work in room 529 and temperature reached 85* we had to leave balcony door open to get cool air.
Stayed 1 night in Dec 2023
Response from JP on 4 Jan 2024
Dear Anonymous,Thank you, for your valuable feedback. I'm sorry about the issues with your AC. Hopefully, you were able to change to another room.Sincerely,Hotel Management

10/10 Excellent

Jeff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable, also it is conveniently located to UAB, my reason for being here.
Stayed 1 night in Nov 2023
Response from JP on 7 Dec 2023
Dear Jeff,Thank you, for your kind words and positive review!We look forward to be at your service again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Our stay was very nice. Complimentary drinks and hot breakfast. Very relaxing
Stayed 1 night in Dec 2023
Response from JP on 7 Dec 2023
Dear Anonymous,Thank you, for your positive review!We hope to see you again!