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"We stayed 3 nights in mid April. First, do not let the rainy season deter you. The rains did come in the late afternoons and the trekking was a little muddy, but I think it is likely the best time to gorilla trek and/or look for the golden monkeys. Everything is lush and green, no crowds and a discounted price. In terms of the lodge, we cannot give enough praise. The lodge itself and the rooms are beautiful and absolutely wonderful. WiFi was available in the main area and in our room. The staff is kind, welcoming and attentive to every detail. All meals were absolutely wonderful. We were surprised by daily massages being included, and they were extremely appreciated after all the walking. Upon our return from daily activities, staff cleaned our hiking boots until they looked better than new. Every afternoon and evening, a blazing fire greeted us in our room and at night, warm water bottles were delivered to keep us cozy. Book without hesitation, you will be delighted with your stay. "

"Staff members were friendly "

"The setting of the hotel is superb – nice beach (the water has great mineral quality to it), different walks at the door step (Congo-Nile trail or lakeside paths, coffee washing station nearby is great to visit). The food is excellent (from the local vegetable and fruit garden) and rooms are spacious and well-maintained. The downsides are 11 km of dirt track in poor condition (allow extra 10-15 min relative to google maps estimate) and rooms can be too warm at night (24C at night, no aircon) "

"The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!"

"We were only here for one night, but Frances was a great host. The room as clean and comfortable, and he provided a good breakfast. We opted not to go to Volcanoes National Park, but Frances provided us with a great guide, who took us to Twin Lakes. On that trip we met MANY wonderful Rwandans out in the countryside, and saw beautiful scenery. The next morning our guide, Janvier, took us to the park where the baby gorilla naming ceremony is held, then out into the countryside again. FANTASTIC!"

"For the price, it was a very pleasant stay. Clean and comfortable, and I felt safe. The chef was excellent. "