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Reviews of Cobblestone Inn & Suites – Big Lake

3 out of 5
Cobblestone Inn & Suites – Big Lake
1318 East US Highway 67, Big Lake, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 115 reviews" "
Rating 8 - Good. 32 out of 115 reviews" "
Rating 6 - Okay. 9 out of 115 reviews" "
Rating 4 - Poor. 12 out of 115 reviews" "
Rating 2 - Terrible. 4 out of 115 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Meredith

Travelled with family
Liked: Staff & service
Although expensive for the conditions, hotel staff were kind and accommodating. The beds and bathroom were clean, however, many of the walls were fairly filthy. It was very quiet, as I think we may have been the only ones staying there. I have been told it is occasionally very crowded (during oil boom times). There is no elevator if that's something you need. The "breakfast bar"left a lot to be desired - flavorless fruit, junk food snacks, and 2 hot items that did not look particularly palatable. All things being equal, I'd likely stay here again because I know what I'm going to get. I would definitely stay here over the trailer home/extended stay establishment we viewed from our window. It has window unit heating and cooling which is not preferable.
Stayed 3 nights in Mar 2024

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced low quality hotel.
2nd highest priced hotel in area. Breakfast was lacking. Juice machine broken. No other option offered. Guest service was busy watching football game. Black curly hairs all over tub. Carpet was dirty. Tv broken. Doors to staff room wide open. Where they launder bedding was filthy. Pictures must have been taken 10 years ago. Looks to have once had a bar and lounge area, now marked staff. That’s where they were hanging out watching football.
Stayed 1 night in Nov 2023

4/10 Poor

Ronnie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Had a weird smell and duct tape holding Sheetrock. No TV. Did not work
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Thank you for being patient with us while we make improvements to our hotel. We are always available to help with in room items when you call the frontdesk.

4/10 Poor

Greg

Business traveller
Disliked: Amenities, property conditions & facilities
Can't really say much for the area around the property as this is in the middle of just about no where. But the place itself is quite lacking in a lot. Don't expect an elevator, so if you have a lot of stuff or a heavy suitcase, expect to be dragging up a flight of stairs. The rooms have...character. They're a bit outdated, so do not expect this to be any place fancy or a good bit for an extended stay. This works just fine as a place to sleep for the night and skip to the next location.
Stayed 1 night in Sep 2023
Response from General Manager on 10 Nov 2023
Thanks for the feedback. We continue to work on upgrades and appreciate the patience of or guests.

10/10 Excellent

Connie, Hattiesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly
Stayed 1 night in Jan 2023
Response from Jennifer General Manager on 14 Feb 2023
Thank you, Connie! It was such a pleasure to meet you both and hope you enjoyed your visits. Stay safe and hope to see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean for an oilfield hotel. Service is great!
Stayed 1 night in Dec 2022
Response from Jennifer on 3 Jan 2023
Thank you for the great review. We hope to see you again soon.

10/10 Excellent

Kim

Stayed 1 night in Nov 2022
Response from Jennifer on 3 Jan 2023
Thank you!

10/10 Excellent

dawn

Stayed 1 night in Nov 2022
Response from Jennifer on 3 Jan 2023
We appreciate the review, thank you!

10/10 Excellent

humberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late and they had wings for us to eat.
Stayed 1 night in Nov 2022
Response from Jennifer on 3 Jan 2023
Thank you for taking the time to leave a review. We enjoyed having you stay with us.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jennifer on 31 Aug 2022
Thank you for taking the time to leave a review. Hope we get to have you as our guest again.

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Motel, book early in Big Lake
3 Motels in town other 2 were booked. Room was fine. Katlin was great! breakfast ok. overpriced, but oil workers
Stayed 1 night in Aug 2022
Response from Jennifer on 31 Aug 2022
Thank you for leaving a review. Your feedback is appreciated.

10/10 Excellent

Tessie, San Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a one night stay. The staff were nice and the hotel was clean and quite. Breakfast was good for a small hotel. Would stay again.
Stayed 1 night in Jul 2022
Response from Jennifer on 13 Jul 2022
We hope you do stay again. So happy you enjoyed your stay and we will continue to work hard to make sure every stay with us is great.

8/10 Good

Arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jennifer on 13 Jul 2022
Thanks for the high marks. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Great place to stay, clean, quiet. Beds a little uncomfortable, and hot eater was more luke warm. May be just personal preference.
Stayed 2 nights in Nov 2021

10/10 Excellent

Charles, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
This place is like an oasis in the desert. Clean, well maintained, friendly staff. A really great place to stay.
Stayed 1 night in Dec 2021
Response from Jennifer Abrego on 28 Dec 2021
Charles, Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay and hope to see you again. Happy Holidays!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hunting trip
Small town but was very nice hotel had nice room and very nice and helpful people working the front desk definitely will stay again if I go back to that area great experience.
Stayed 3 nights in Dec 2021
Response from Jennifer on 6 Dec 2021
Thank you. We work hard to make your stay a great one. Congratulations on your hunt and we hope to have you stay with us again.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Everything was good
Stayed 4 nights in Nov 2021
Response from Jennifer on 6 Dec 2021
Thank you for your feedback. We will work hard to make your next stay better.

10/10 Excellent

Casey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Front desk welcomed us as we arrived. Overall a great experience
Stayed 1 night in Aug 2021
Response from Jennifer, General Manager on 29 Aug 2021
Thank you for staying with us and taking the time to leave your feedback.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
I was there to visit family who are temporarily there. The state was just fine. Not the nicest hotel I’ve ever stayed out but the bed was comfortable everything seemed clean and we were treated great.
Stayed 2 nights in Aug 2021
Response from Jennifer on 24 Aug 2021
Thank you for staying with us and taking the time to leave your feedback.

10/10 Excellent

Steve

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly & cold AC.
Stayed 1 night in Jul 2021
Response from Jennifer on 5 Jul 2021
Thank you. We appreciate you staying with us and taking the time to leave a great review.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Very friendly staff room was very clean and very comfortable. Location is also very convenient
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, clean, and comfortable. Staff were exceptional.
Stayed 1 night in Mar 2021

8/10 Good

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Feb 2021
Response from Jennifer Abrego on 4 Mar 2021
Thank you for taking the time to share your feedback. We continue to work hard for each guest to have a great experience when staying with us.

10/10 Excellent

Not Provided

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice clean hotel
Stayed 3 nights in Feb 2021
Response from Jennifer Abrego on 4 Mar 2021
Thank you so much for the feedback.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Big Lake
Nice small hotel with a very well prepared breakfast. Will stay here again.
Stayed 1 night in Feb 2021
Response from Jennifer on 9 Feb 2021
William, Thank you for the review. We work hard to make sure our guests are happy and look forward to seeing you in the future. Safe Travels.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, breakfast was really good. Service excellent. The room was small
Stayed 2 nights in Sep 2020
Response from Jennifer on 30 Sept 2020
Thank you for your review. Hope to have you stay again soon..

8/10 Good

Verified traveller

Stayed 2 nights in May 2020
Response from Jennifer on 15 May 2020
Thanks for staying with us. We are glad that you enjoyed your stay. We look forward to seeing you again. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. I enjoyed my stay.
Stayed 2 nights in Mar 2020
Response from Jennifer on 12 Mar 2020
Thank you, we really appreciate you taking the time to give us a great review. We work hard to make sure that all of our guest enjoy their stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept and staff we dealt with were great😃
Stayed 1 night in Jan 2020
Response from Jennifer on 7 Jan 2020
Thank you for taking the time to give us a great review. We are so glad that you enjoyed your stay and hope to see you again. We work hard to make our guests stay the best that it can be and look forward to seeing you again.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from Jennifer on 18 Jul 2019
We're sorry you were unhappy - we are working hard to make things better for our guests. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Jennifer on 3 Jul 2019
Thank you for your review, we tried hard to make our guest happy. Hope to see you again. Jennifer Abrego; GM

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location; fair price; friendly staff; nice room
Stayed 1 night in Jun 2019
Response from Jennifer on 26 Jun 2019
Thanks for the great review. Jennifer Abrego, General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jennifer on 26 Jun 2019
Thanks for the great review. Jennifer Abrego, General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Jennifer on 26 Jun 2019
Thanks for the great review, Jennifer Abrego, General Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving it,!
It was an overall great stay.
Stayed 2 nights in May 2019
Response from Jennifer Abrego on 13 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Jennifer on 13 Jun 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2019
Response from Jennifer Abrego on 16 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. The key for me was the TV service. They had the Longhorn Network which I have found very unusual in my trips to West Texas.
Stayed 1 night in Mar 2019
Response from Jennifer Abrego on 27 Mar 2019
Thanks for staying with us. We are glad that you enjoyed your stay. We look forward to seeing you again. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, staff was great, room was very clean. 2 thumps up
Stayed 1 night in Mar 2019
Response from Jennifer Abrego on 27 Mar 2019
Thanks for staying with us. We are glad that you enjoyed your stay. We look forward to seeing you again. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Jennifer Abrego on 12 Apr 2019
Thank you for your feedback. We work hard to give our guests the best experience. We greatly appreciate you staying with us and hope to see you again. Safe travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Patty, Big Lake, Tx. us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. No elevators. Beds very comfortable.
Stayed 1 night in Jan 2019
Response from Jennifer Abrego on 22 Jan 2019
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Jennifer Abrego on 22 Jan 2019
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Jennifer Abrego on 22 Jan 2019
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Amazing Service!!
Stayed 1 night in Jan 2019
Response from Jennifer Abrego on 15 Jan 2019
Thank you so much! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Jennifer Abrego on 15 Jan 2019
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Jennifer on 21 Dec 2018
Thank you for staying with us and taking the time to review our Hotel. We work on improvements everyday and hope to have you as our guest again soon. Happy Holidays.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Jennifer Abrego on 6 Dec 2018
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay. We are always looking for ways to inprove and hope you come back soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It's was a pleasant stay.
Stayed 1 night in Nov 2018
Response from Jennifer Abrego on 28 Nov 2018
Thank you for taking the time to give us a review. We hope to improve and see you again.