Search Holiday Homes in Betws-Y-Coed

"The hotel was clean, the room was modern and comfortable. Breakfast was lovely. However, we were unable to use the pool because the pump had broken that day. Given that the pool was the reason why we chose that hotel this was disappointing. That said, when I raised the issue with management, they were polite and offered a reasonable partial refund, so very positive. My main area of complaint however, is that check in was not until 4pm and check out was at 11am. Why should it take 5 hours to clean a room? This wasn't mentioned prior to booking, neither was an additional charge for use of the car park. Cost for 3 rooms for one night was in excess of £500. I would have expected the car parking to be free. "

"Pleasant staff. Good parking."

"Really nice breakfast with friendly staff. Executive room had an amazing view but annoyingly the 3rd doesn’t have a lift which isn’t great with a baby. Layout of the hotel is quite confusing"

"Great"

"no breakfast Bar ok"

"Very clean hotel & room! Staff friendly & attentive! Highly recommend!"

"Room not the best we've stayed in, no shelf in bathroom for our toiletries, towel rail fell off, wardrobe door wouldn't close. Decor throughout needs updating ( in all fairness the hotel has just been taken over) and renovations are on going. Breakfast fairly hot ( buffet style) didn't have a dinner so can't comment."

"Lovely room (206) on the ground floor with sliding patio door to access the peaceful courtyard (water, fountains, small trees) and chairs to sit on your own small ‘patio’. Spacious room, great en suite. Food excellent (Catch of the Day fish and chips - hake in our case - better than Rick Stein’s Takeaway version in Padstow) Hotel in a lovely setting. Great sunsets. Spa, pool and changing room (Ladies’ - didn’t see Men’s side) spotlessly clean. Friendly, cheerful staff happy to help and can’t do enough for you. "

"The room was basic but clean and a great location. There is no parking and it did take about an hour to find parking which was 24 hours. It was a Bank Holiday though so it was busy. The walls were not sound proof so we could hear other people coming and going and playing loud music from their rooms and that made it hard to sleep properly. "