Betancuria Church

We stayed here for 5 nights for a break for some winter sun. Initially the room seemed decent - double bed was just two single beds pushed together though. Requested a room upstairs when checking in but told they were fully booked so unable to accommodate. A couple of minor broken bits in the room (kitchen drawer, loose shower drain cover) but nothing that majorly affected our stay. Room was spacious and complex was conveniently located. The majority of people staying here are older so the place is very quiet. There is little atmosphere around the pool and the pool itself was very cold. We were told to keep the noise down by another guest because we were talking at normal volume walking past their apartment when coming home from an evening out. Our room must have been right by where the cleaners worked from as there was a lot of noise from trolleys going past from 8am onwards. All of the cleaning staff were really friendly and lovely. The room was cleaned on the third and fifth days; the bedding was never changed though. The pool bar was good but only open sporadically - this place is run independently from the hotel. The guy was hot and cold and seemed to have a pop at another guest, but was alright with us. We came across two cockroaches inside our apartment on the final day - we got rid of one ourselves and the cleaning staff took care of the second one.

Would never stop here again . Been 6 times never a problem but this time was not good at all. Bathroom was disgusting with such a bad smell. Took 3 days to come and clean irmt. Our fridge was full of ants and the food had toall put in the bin. Was told come back and we will sort a refund for the food never happened said they will email me but never did.Have to fight for a sunbed round the pool. 88 sunbeds for 200 guests. Bar staff very moody.Ants everywhere in the apartment .Never again

Apartment was really good but was missing essentials like soap. Weired that is not offered.