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Reviews of Hotel Savoy Bern

4 out of 5
Hotel Savoy Bern
Neuengasse 26, Bern

Reviews

9.2

Wonderful

Rating 10 - Excellent. 671 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 36 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 4 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Near train station for an easy walk but away enough for quiet. Close to Old Town and local transportation. Room was beautifully designed and showed no wear. A great choice!
Stayed 2 nights in Apr 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff
Stayed 1 night in Apr 2024
Response from Charles on 16 Apr 2024
Dear Geoffrey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Charles Spearman & Team Savoy

10/10 Excellent

Marina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place for a short stop in Bern. breakfast could be better.
Stayed 2 nights in Apr 2024
Response from Charles on 16 Apr 2024
Dear Marina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Charles Spearman & Team Savoy

8/10 Good

Rogelio, chula vista

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Charles on 30 Mar 2024
Dear Rogelio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsSpearman Charles & Team Savoy

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about Hotel Savoy: so convenient to the train station and historic areas; welcoming, informative and friendly staff; comfortable beds; delicious breakfast. We can't recommend them highly enough!
Stayed 1 night in Mar 2024
Response from Charles on 25 Mar 2024
Dear leslieThank you very much for your great feedback and for staying with us. We are happy that you had a good stay and that you appreciated the comfortable rooms as well as our great location in the old town of Bern. We are looking forward to welcome you soon again at our Hotel Savoy Bern and remain with our best regards Charles Spearman & Team Savoy

10/10 Excellent

Xingzi, lake oswego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles on 25 Mar 2024
Dear Xingzi Thank you very much for your great feedback and for staying with us. We are happy that you had a good stay and that you appreciated the comfortable rooms as well as our great location in the old town of Bern. We are looking forward to welcome you soon again at our Hotel Savoy Bern and remain with our best regards Charles Spearman & Team Savoy

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with 5 people, the hotel was welcoming and incredibly helpful and patient. Enjoy our stay and will absolutely return.
Stayed 1 night in Mar 2024
Response from Hotel Savoy on 24 Mar 2024
Dear IsaacThank you very much for your great feedback and for staying with us.It is nice to hear that you really much enjoyed our hotel and that for you we offered the best value during your time in Bern.We are looking forward to welcome you soon again at our Hotel Savoy Bern and remain with our best regards Charles Spearman & Team Savoy

8/10 Good

Gaiane, Toronto

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Short walk to all historucal places
Stayed 1 night in Mar 2024
Response from Hotel Savoy on 24 Mar 2024
Dear Gaiane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Charles Spearman & Team Savoy

10/10 Excellent

Jeeeun, buena park

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very kind
Stayed 1 night in Feb 2024
Response from Charles on 12 Mar 2024
Dear Jeeerun,Thank you very much for taking the time to review us. We are delighted to hear that you enjoyed your stay and found the staff kind. We will pass on your compliments to the teams.We hope to welcome you soon again,Best regardsSpearman Charles & Team Savoy

10/10 Excellent

Kelly

Stayed 1 night in Jan 2024
Response from Hotel Savoy on 24 Mar 2024
Dear KellyThank you for the good rating. Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Adar

Stayed 1 night in Jan 2024
Response from Charles on 28 Jan 2024
Dear Adar,Thank you very much for your great rating. We are delighted to see that you were please with your stay and hope to see you soon.Best regards from Bern,Spearman Charles & Team Savoy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Savoy on 16 Dec 2023
Dear guestThank you for the good rating. Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Hotel Savoy on 16 Dec 2023
Dear RichardThank you for the good rating. Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Philip

Liked: Staff & service, amenities, property conditions & facilities
Nice big rooms and in the heart of the city.
Stayed 1 night in Nov 2023
Response from Charles on 30 Nov 2023
Dear Philip Thank you for taking the time to review us. We were delighted that you loved our hotel and its location. We hope to welcome you back soon, Best regards Charles Spearman & Team Savoy

10/10 Excellent

Marie-Elise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, very quiet, very nice staff
Stayed 1 night in Nov 2023
Response from Charles on 24 Nov 2023
Dear Marie-Elise, Thank you very much for your great feedback and for staying with us. It is nice to hear that your especially liked the location in the city center and our rooms. We are looking forward to welcome you soon again at our Hotel Savoy Bern and remain with our best regards Charles Spearman & Team Savoy

8/10 Good

Jennifer

Stayed 2 nights in Nov 2023
Response from Charles on 24 Nov 2023
Liebe Jennifer, Vielen Dank, dass Sie sich die Zeit genommen haben Ihre Erfahrung während Ihres Aufenthaltes mit uns und anderen Gästen zu teilen. Es ist schön zu lesen, dass Sie sich bei uns wohlgefühlt haben und Ihnen die ruhige zentrale Lage sowie das Zimmer besonders positiv aufgefallen sind. Wir freuen uns schon jetzt darauf Sie erneut bei uns im Hotel Savoy Bern zu begrüssen. Freundliche Grüsse Charles Spearman & Team Savoy

10/10 Excellent

Dr. Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and kind helpful staff.
Stayed 1 night in Nov 2023
Response from Charles on 24 Nov 2023
Dear Dr.Kaye, Thank you very much for your great feedback and for staying with us. It is nice to hear that your especially liked the staff and it's service and our rooms. We are looking forward to welcome you soon again at our Hotel Savoy Bern and remain with our best regards Charles Spearman & Team Savoy

10/10 Excellent

Angelo

Stayed 1 night in Oct 2023
Response from Hotel Savoy on 26 Oct 2023
Dear AngeloThank you for the good rating. Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. Very Swiss, very well run, very pleasant staff, and a great location. I can't recommend it enough This is my third stay with them and I look forward to returning sometime in the future. I am an old and grizled business traveler (now retired), so I know a good thing when I see one and Savoy Bern is a good one!
Stayed 6 nights in Oct 2023
Response from Charles on 20 Oct 2023
Dear Mr WalterThank you very much for taking the time to share your opinion with us and other clients regarding your stay.It is nice to hear that you like our hotel and that you had a comfortable business trip.The compliments about our friendly staff are going to be transferred with pleasure.We are looking forward to welcome you soon again at our Hotel Savoy Bern.Best regards from Bern Charles Spearman & Team Savoy

8/10 Good

Anne

Travelled with partner
Our room was large by European standards. The bathroom was small, however (some of the room space could have been used to increase the bathroom). The room looked updated but the hotel hall carpet looked dirty? It wasn’t clear if that was the pattern or dirt. The elevator was small and slow but overall, this was a good hotel choice with friendly staff and decently located to sites and transport.
Stayed 2 nights in Sep 2023
Response from Charles on 15 Oct 2023
Dear Anne,Thank you very much for taking the time to share your opinion with us and other clients regarding your stay. We have different bathrooms sizes, we could have given you a larger room or bathroom if mentioned at the front desk. For your next trip don't hesitate to bring up any issues to our teams. We will be more than glad to assist you.Nevertheless we would be happy to welcoming you again, hoping we can convince you completely. Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Erfaan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A remarkably wonderful experience! 10/10 would reccomend!
Stayed 5 nights in Oct 2023
Response from Charles on 12 Oct 2023
Dear Erfaan,Thank you for reviewing us so kindly !It was a pleasure to have you in Bern. We are glad that you enjoyed your experience with us.We hope to see you soon,Best regardsCharles Spearman & Team Savoy

10/10 Excellent

Seiji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean, quiet, and convenient hotel only a few minutes from the Bern station.
Stayed 1 night in Oct 2023
Response from Charles on 12 Oct 2023
Dear Seiji,Thank you for reviewing us so kindly !It was a pleasure to have you in Bern. We are glad that you enjoyed your experience with us.We hope to see you soon,Best regardsCharles Spearman & Team Savoy

2/10 Terrible

Tracey

Stayed 1 night in Oct 2023
Response from Hotel Savoy on 26 Oct 2023
Dear TraceyWe refer to your rating and are sorry that apparently your stay didn't meet your expectations.Due to feedbacks from our clients we are always working on our standard and services. If you let us know more detailed where we could improve we would much appreciate.Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with very helpful staff in a convenient location
Stayed 1 night in Oct 2023
Response from Charles on 5 Oct 2023
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Spearman Charles

10/10 Excellent

Emerson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Staff was attentive
Stayed 2 nights in Sep 2023
Response from Charles on 28 Sept 2023
Dear Mr Emerson,Thank you very much for your great feedback and for choosing our Hotel Savoy Bern.It is nice to hear that you much appreciated the location in the heart of Berne.The compliments about our friendly staff are going to be transferred with pleasure.We are looking forward to welcome you soon again at our Hotel Savoy Bern.Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from Charles on 28 Sept 2023
Dear Mike,Thank you very much for your great rating and for staying with us.It is great to hear that not only the great location but also the spacious room did suit you.We are looking forward to welcome you soon again at our Hotel Savoy Bern.Best regards from Bern Charles Spearman & Team Savoy

10/10 Excellent

Jiayuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Charles on 20 Sept 2023
Dear Jiayuan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Spearman Charles & Team Savoy

10/10 Excellent

julia

Stayed 1 night in Sep 2023
Response from Charles on 20 Sept 2023
Dear Julia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Spearman Charles & Team Savoy

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and absolutely no grumbles of any kind. Would definitely go back.
Stayed 5 nights in Sep 2023
Response from Charles on 15 Sept 2023
Dear Terence,Thank you for your great feedback, we were very delighted to welcome you hear.We hope to see you soon,Best regardsCharles

10/10 Excellent

Roger A

Stayed 1 night in Sep 2023
Response from Charles on 15 Sept 2023
Lieber Roger, Wir danken Ihnen herzlich für das tolle Feedback und freuen uns, dass Sie das Hotel Savoy gewählt haben. Es ist immer wieder schön zu lesen, dass sich unsere Gäste willkommen und rundum wohlgefühlt haben und Ihnen an nichts gefehlt hat. Die Komplimente an unsere Mitarbeitenden leiten wir mit sehr viel Freude weiter! Wir freuen uns schon jetzt darauf Sie erneut bei uns im Hotel Savoy Bern zu begrüssen. Freundliche Grüsse Charles Spearman & Team Savoy

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff, great location that's close to all transportation options. Fantastic breakfast.
Stayed 8 nights in Aug 2023
Response from Charles on 25 Aug 2023
Dear Kenneth,Thank you for the great review. We were delighted to have you here. It is very nice to hear that you enjoyed the location, staff, breakfast.We hope to see you soon,Best regards from Bern,Spearman Charles & team Savoy

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s only a few minutes walk to the train station. And there’s so many shops restaurants & sites nearby. All walkable distance. The employees at the hotel are all so kind and helpful. I definitely won’t stay anywhere else.
Stayed 4 nights in Aug 2023
Response from Charles on 22 Aug 2023
Dear Matthew, Thank you for your kind comment. We were delighted to have you with us. We are pleased to hear that you enjoyed our location and hotel. We hope to be able to welcome you back very soon, Best regards Charles Spearman & Team Savoy

10/10 Excellent

SETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Iván at the front desk was outstanding with the service !
Stayed 1 night in Aug 2023
Response from Charles on 22 Aug 2023
Dear SETH, Thank you for your kind comment. We were delighted to have you with us. We are pleased to hear that you enjoyed our location and hotel. We hope to be able to welcome you back very soon, Best regards Charles Spearman & Team Savoy

10/10 Excellent

Ian, Berkeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, for the money, I can’t think of a better hotel experience. The staff were very friendly and helpful. The rooms were very clean and quiet. The location unbeatable.
Stayed 1 night in Jul 2023
Response from Spearman Charles on 10 Aug 2023
Dear Ian, Thank you for your lovely detailed review. We are very pleased to hear of your nice and clean stay. We hope to see you soon in Bern ! best regards Charles Spearman & Team Savoy

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is just perfect for 2 to 3 days if you want to stay in the old town core. There are nice neighborhoods outside the old town which you can get to easily by taxi or bus - or even walk to if you like walking. It is very central and there all kinds of amenities nearby.
Stayed 2 nights in Aug 2023
Response from Team Savoy on 5 Aug 2023
Dear George,Thank you for your lovely detailed review. We are very pleased to hear of your nice stay.We hope to see you soon in Bern !best regardsCharles Spearman & Team Savoy

10/10 Excellent

Andrew Manuveve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean, friendly staff and great location
Stayed 4 nights in Jul 2023
Response from Team Savoy on 4 Aug 2023
Dear Andrew Manuveve,Thank you for your kind review on your stay at Hotel Savoy Bern.We were delighted to have you with us.We are glad to hear that you found the stay excellent and you hotel room clean.We will pass on your kind comments to our staff.We hope to see you soon,Best regardsCharles Spearman & Team Savoy

10/10 Excellent

Gisela, Port Hueneme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WILL DEFINITELY STAY AGAIN
Stayed 3 nights in Jul 2023
Response from Team Savoy on 31 Jul 2023
Dear Gisela, Thank you for the great review of our hotel! We very pleased to hear that you found the hotel's location, comfort and cleanliness great. Your comment is very welcomed and very heartwarming. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Spearman Charles & Team Savoy

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were excellent.
Stayed 2 nights in Jul 2023
Response from Team Savoy on 31 Jul 2023
Dear Richard, Thank you for the great review of our hotel! We very pleased to hear that you found the hotel's location, comfort and cleanliness great. Your comment is very welcomed and very heartwarming. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Spearman Charles & Team Savoy

10/10 Excellent

Navnidhi

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jul 2023
Response from Team Savoy on 31 Jul 2023
Dear Navnidhi, Thank you for the great review of our hotel! We very pleased to hear that you found the hotel's location, comfort and cleanliness great. Your comment is very welcomed and very heartwarming. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Spearman Charles & Team Savoy

8/10 Good

Warren

Stayed 2 nights in Jul 2023
Response from Savoy team on 25 Jul 2023
Dear Mr Warren,Thank you for your stay.We really appreciate the great rating.We hope to see you soon,Best regards

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Savoy team on 25 Jul 2023
Dear Mr Ralph,Thank you for your stay.We really appreciate the great rating.We hope to see you soon,Best regardsSpearman Charles & Team Savoy

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Newish, near train station, air conditioned. Very friendly and helpful staff. Thx for a great stay.
Stayed 1 night in Jul 2023
Response from Team Savoy on 20 Jul 2023
Dear Jonathan,Thank you for leaving such a lovely review.We are delighted that you enjoyed your stay with us in your well located, air conditioned room.We hope to see you soon,Best regardsCharlesTEAM SAVOY

8/10 Good

Pablo A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities and good location
Stayed 3 nights in Jun 2023
Response from Charles Spearman, Front office Manager on 6 Jul 2023
Dear Pablo A,Thank you for the great review of our hotel! We are glad that you enjoyed the location good. We hope to see you again very soon.Best regards,Spearman Charles & Team Savoy

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2023
Response from Charles Spearman, Front office Manager on 6 Jul 2023
Dear Antone,Thank you for the great review of our hotel! We hope to see you again very soon.Best regards,Spearman Charles & Team Savoy

10/10 Excellent

Annia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. The staff is amazing
Stayed 3 nights in Jun 2023
Response from Charles Spearman, Front office Manager on 6 Jul 2023
Dear Annina,Thank you for the great review of our hotel! We are glad that you enjoyed the location and found the staff amazing. We hope to see you again very soon.Best regards,Spearman Charles & Team Savoy

10/10 Excellent

Cailin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and kind at check in. Location was superb! Short stroll to the train station, restaurants, tourist sites in Bern. Room was quite spacious for a city hotel room. Best of all, it was extremely quiet. Would definitely stay here again if we’re ever back in Bern!
Stayed 1 night in Jun 2023
Response from Charles on 28 Jun 2023
Dear Mr Cailin,Thank you for your positive evaluation ! We were very delighted to welcome you here. Nice to also see that you enjoyed our city. That is very nice !We hope to see you soonBest regardsCharles

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Spearman Charles on 27 Jun 2023
Thank you for your message.We are delighted to receive such positive evaluation. upmost best.Have a nice day,Best regardsCHARLESTEAM SAVOY

10/10 Excellent

Tony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Patrick, who worked the front desk was AWESOME! He gave us great suggestions for our day trips and was instrumental in us having a fabulous stay!
Stayed 3 nights in Jun 2023
Response from Hotel Savoy on 21 Jun 2023
Dear TonyThank you very much for your great feedback and for choosing our Hotel Savoy Bern.It is nice to hear that you really much enjoyed our hotel and that for you we offered the best value during your time in Bern.We are very glad to hear about the friendliness of our staff and you can be sure that your praises have been passed on to Patrick.We are looking forward to welcome you soon again at our Hotel Savoy Bern and remain with our best regards Charles Spearman & Team Savoy

10/10 Excellent

Arin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all was good , staffs were so helpful and nice and clean .
Stayed 1 night in Jun 2023
Response from Charles on 7 Jun 2023
Dear Arin,Thank you for your kind comment. We were delighted to have you here.It is nice to see that the staff was friendly and helpful and the rooms clean.We hope to see you soon,Sincerely,Charles Spearman & Team Savoy

10/10 Excellent

Akshay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is very convenient, staff is very polite and helpful. Additional perks such as local bus pass and unlimited water bottles.
Stayed 3 nights in May 2023
Response from Charles on 7 Jun 2023
Dear Akshay,Thank you for your kind comment. We were delighted to have you here.It is nice to see that the staff was very polite and that you enjoyed free water and bus pass.We hope to see you soon,Sincerely,Charles Spearman & Team Savoy