Bergkwartier Trip

Such a high tech hotel. Shower and toilet set up needs getting used to but not a big deal. I love the bed and pillows, so comfortable. So many choices for breakfast, and the staff are great.

Room was clean but the view from the window was not inviting. Staff very effective in service. Breakfast was delicious and food in the bar was good.

Amsterdam was amazing—the city is beautiful, and the hotel is in a great central location. We stayed in the Collector Suite, which was stunning and very comfortable. The only disappointment we had was with the concierge, who wasn’t able to arrange a private vehicle on short notice; we were told they require at least six hours’ notice. We also felt that no one really took the time to explain the hotel’s amenities, so we had to figure things out ourselves. The property layout can be a bit confusing, and finding your way to and from the lobby takes some getting used to. Overall, the stay was pleasant, but the staff could be a bit more proactive and helpful to make guests feel more supported.

The hotel itself was great, only issue we had was that our room door latch was not working, and our bathroom door wouldn't shut unless it was slammed with force. Front desk said they would send maintenance up to look at the faulty door latch, but if they did, nothing came of it. Other than that our stay was pleasant. The area around the hotel is definitely dodgy - there's a homeless shelter just around the corner, and we witnessed drug dealing and junkies right outside the hotel gates. One guy (very clearly out of it) even walked into the hotel grounds to ask guests who were smoking outside for money, though security was quick to escort him out. Even though my partner and I come from a place where this is the norm, we would not choose to stay in the area again unless absolutely necessary.

Quiet but close to airport with well scheduled shuttle to the airport