Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Red Roof Inn Berea

2 out of 5
Red Roof Inn Berea
196 Prince Royal Dr, Berea, KY

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 341 reviews" "
Rating 8 - Good. 126 out of 341 reviews" "
Rating 6 - Okay. 61 out of 341 reviews" "
Rating 4 - Poor. 31 out of 341 reviews" "
Rating 2 - Terrible. 18 out of 341 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy, Cookeville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older motel remodeled and remodeled well. Rooms were extremely clean. We checked in after midnight and the night clerk was very friendly. It’s a no frills place but is perfectly acceptable as a place to lay your head for a few hours.
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 18 Apr 2024
Dear Jeremy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BEREA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff, newly modeled property and the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy In-N-Out stop for a long road trip
Stayed 1 night in Mar 2024
Response from Latunde RediResponse Specialist on 29 Mar 2024
Dear Breanna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BEREA. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that you found us to be an easy In-N-Out stop for a long road trip. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Receptionist was very friendly
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on 23 Mar 2024
Hey Justin,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Berea. It's thrilling to read of how pleased you were with the easy check-in and friendly service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities
The heater wasn't working, but we didn't say anything. Maybe next time the hotel could check before
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 1 Jan 2024
Dear Diana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Berea. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the heater not working. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Carisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend staying here
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 12 Dec 2023
Dear Carisa, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN BEREA. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Justin

Liked: Cleanliness
Disliked: Staff & service
Response from Kerry-Lee RediResponse Specialist on 29 Nov 2023
Dear Justin, We at the RED ROOF INN BEREA appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Diane

Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 23 Nov 2023
Hello Diane,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Berea appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Carla

Business traveller
Liked: Cleanliness, staff & service, room comfort
Probably won’t stay again
I can say that the room was clean and comfortable, front desk staff was friendly. However…there are various things bringing this property down. 1st, I witnessed two people come through a tree line and over to the closed Mexican restaurant next door and do business (drugs I’m sure) behind the restaurant. It’s right within view of the pet walking area so it was easy to notice. 2nd, this is practically an apartment complex. Over half the property is long term rentals. 90% of them leave their dirty shoes and socks outside their rooms. I understand why but it looks trashy. At night, expect four or five of them meandering around, having phone calls right outside your room, etc. just like the previous review, loud diesel truck starts up at 6:30am. Why they don’t have him park somewhere else is a mystery. 3rd, there’s also an old rv out front with someone living in it. I guess if you can get past those things and don’t care it’s a good value and it was clean. I was actually startled twice while there and woken up by the loud trucks as well as previous reviews.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 23 Nov 2023
Dear Carla, We are sorry to hear your recent experience at the Red Roof Inn Berea did not meet your expectations. However, it's good to read that you were pleased with the cleanliness of the room and the hospitality of our staff. We are utterly disappointed to see that you encountered these distasteful situations you mentioned. I will certainly bring this to the management’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Angie

Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 28 Nov 2023
Hello Angie, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Berea. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 5 Nov 2023
Hello Pauline,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Berea appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were clean and well maintained. My complaint is workers from some company or companies seem to stay there. They park trucks/vans closest to the rooms taking the spaces for traveling customers. From 4am to 6:30am they go out 1 at a time starting there the trucks and vans (which are VERY LOUD) and then are trying to talk to each other over the noise.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 22 Oct 2023
Dear Jeff, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Berea. Its great to read that you were pleased with the cleanliness of your room. However, you mentioned that the truck driver staying there and the noise hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to make a reservation and convenient for the Guild Artists' Market in Berea.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 21 Oct 2023
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Berea. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location to your travels. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and had good amenities. However, the walls were not soundproof.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on 9 Oct 2023
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN BEREA. I was happy to read that our clean room and good amenities were the highlights of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Chrissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was cheap but clean and quiet. Easy check in and washer and dryers were nicer than most cheap hotels. Wendy’s in parking lot but lots of other options close.
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 27 Sept 2023
Dear Chrissy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Berea. I am glad to read that you were pleased with the value to price ratio, the cleanliness and the quietness of our property. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Charlene

Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on 25 Sept 2023
Hello Charlene, Thank you for taking a moment to complete our survey. Red Roof Inn Berea we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on 19 Sept 2023
Hello Valued Guest,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on 7 Sept 2023
Hello Linda,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 29 Aug 2023
Hello Teresa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BEREA and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Mariusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 28 Aug 2023
Hello Mariusz, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BEREA and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Derrick

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and my room was awesome. Very quiet and great customer service. Close to several great restaurants and gas stations. Clean swimming pool and surrounding area. Plenty of TV channels as well.
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 28 Aug 2023
Dear Derrick,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BEREA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that it was very quiet, you had great customer service, your room was awesome and all the positive comments you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Veronica, Berea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and nice. I was more than comfortable there and would recommend them to anyone.
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 20 Aug 2023
Dear Veronica, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BEREA. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed for a motel. Facility well kept
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on 16 Aug 2023
The team at our Red Roof Inn Berea would like to thank you for sharing your feedback with us, Peter. We were elated to read that we accomplished our goal to provide you with a great stay. You stated that our well-kept facility impressed you, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

2/10 Terrible

Briana

Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 6 Sept 2023
Hello Briana,I sincerely apologize that your stay didn’t meet your expectations at the Red Roof Inn Berea. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our Red Roof brand locations in the future.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on 9 Aug 2023
Dear Patricia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Berea and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

2/10 Terrible

Verified traveller

Disliked: Staff & service
Nice hotel, rude workers
Check in lady was rude. And was upset that the rate I paid on hotels.com was “too cheap”. She kept repeating that and wanted me to pay extra.
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on 4 Aug 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BEREA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unprofessional behavior of staff displayed. Please accept our sincerest apologies. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 28 Jul 2023
Hello Kelli, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Berea. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of your room. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We value you as our guest and sincerely appreciate your positive rating. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely, Tianna RediResponse Specialist

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
to be fair, we were traveling back home from a long unexpected stay in Florida, we found the hotel on expedia and it was in the price range we were willing to pay for a one night stay, the positives were its close to the highway but quiet did not hear much of anything going on outside, there were a few restaurants close by, the rooms were clean, the bed was decent, showers and bathroom we fine, all in all a nice place to stay the night. no real negatives at 6am when we left there was no coffee in the lobby, (they did offer to make a pot) and no breakfast of any kind. But they did not offer that in the review. I would stay there again, side note the Dinner Bell Restaurant is close by and the food was excellent and great prices.
Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on 21 Jul 2023
Dear Jeff,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Berea. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our affordable prices, the cleanliness of the rooms, the decent bed and the other kind remarks you mentioned. However, it's truly disheartening to see you highlight that you were disappointed that there was no breakfast and coffee available. Nevertheless, I am so glad you still had a great stay, resulting in your 4/5 score. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Nancy

Travelled with family
Room and service excellent! Working on roof so it was busy with workers and supplies
Stayed 3 nights in Jul 2023
Response from Tianna RediResponse Specialist on 17 Jul 2023
Hello Nancy,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score following your recent stay at the Red Roof Inn Berea. It was also great to hear that you were pleased with the room and services we offered. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,TiannaRediResponse Specialist

8/10 Good

Art

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Clean and very basic. Wished for a second chair.
Stayed 3 nights in Jul 2023
Response from Xao RediResponse Specialist on 12 Jul 2023
Thanks for sharing your feedback with us, Art. The staff at our Red Roof Inn Berea was elated to see that we earned your 4/5 score. You mentioned that our cleanliness was to your liking. As it pertains to the property being basic and that you would have preferred a second chair, your feedback may be taken into consideration going forward. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRediResponse Specialist

10/10 Excellent

Craig

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
very good for the price.
Stayed 3 nights in Jul 2023
Response from Xao RediResponse Specialist on 12 Jul 2023
The team at our Red Roof Inn Berea would like to thank you for sharing your feedback with us, Craig. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our property's good value-based prices delighted us. Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. New rooms
Stayed 3 nights in Jul 2023
Response from Xao RediResponse Specialist on 11 Jul 2023
I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Berea with us, Ken. It was so rewarding to see that we earned your 5/5 score with our friendly staff and clean rooms. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, convenient location
Stayed 2 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 7 Jul 2023
Dear Candace, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN BEREA. We appreciate your kind remarks highlighting our very clean and convenient location. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on 6 Jul 2023
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BEREA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 2 Jul 2023
Dear Michelle, We at the RED ROOF INN BEREA are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Jun 2023
Response from Gabrielle RediResponse Specialist on 7 Jun 2023
Thank you for taking a moment to leave a review, Ernest. Myself and the staff at the Red Roof Inn Berea appreciate your 4/5 score following your stay. I am happy that you found our hotel to be a nice place to stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

shelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the $
Super nìce staff! Room was very clean, even smelled good! Laminate floor instead of carpet, is a BONUS for allergy/asthma prone guests. Great location, surrounded by restaurants, gas stations, even a walmart.
Stayed 2 nights in Jun 2023
Response from Gabrielle RediResponse Specialist on 7 Jun 2023
Thank you for taking a moment to leave a review, Shelia. Myself and the staff at the Red Roof Inn Berea appreciate your 10/10 score following your stay. I am thrilled that you were pleased with our nice staff, very clean rooms and the other highlights listed. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Love this hotel very nice
Stayed 1 night in May 2023
Response from Kamaria RediResponse Specialist on 15 May 2023
Dear Belinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BEREA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the hotel to be very nice. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean property.
Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on 12 May 2023
Dear Steve, Everyone here at the Red Roof Inn Berea was proud to see your 5/5 score. Your kind words regarding our quiet and clean property are much appreciated. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5 star experience.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel have ever been to, I am sorry to say but the smell inside doesn’t worth the amount they charge.
Stayed 3 nights in May 2023
Response from Gabrielle RediResponse Specialist on 10 May 2023
Dear Kevin,Thank you for your review following your stay at Red Roof Inn Berea. You stated that we were the worse hotel that you have ever been to, which was truly saddening to read. You indicated that the smell described hindered your experience. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, GabrielleRediResponse Specialist

6/10 Okay

Philip

Liked: Cleanliness, room comfort
Nothing great, old hotel but clean.
Stayed 1 night in May 2023
Response from Kamaria RediResponse Specialist on 8 May 2023
Dear Philip,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN BEREA. I'm thrilled to hear that you found the hotel to to be clean, however, you indicated that you weren't satisfied with the upkeep of our location and for this we sincerely apologize. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Peggy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was I stayed for 3 days, tues-thurs. I needed to stay another night. I went online, found a sixty nine dollar rate. I called the front desk and went in person. Next day, rate was ninety nine. They told me they would match Internet price, which they didn't
Stayed 3 nights in Apr 2023
Response from Gabrielle RediResponse Specialist on 5 May 2023
Dear Peggy, Everyone here at the Red Roof Inn Berea was proud to see your 5/5 score. However, you stated that the only issue you had was that the rate online wasn't matched by our staff. For future purposes, please feel free to book the rate online and advise our staff prior to check out time that you have extended your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRediResponse Specialist

8/10 Good

Jorge

Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 26 Apr 2023
Dear Jorge,We at the RED ROOF INN BEREA are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring .We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 24 Apr 2023
Dear Valued Guest, We at the RED ROOF INN BEREA truly appreciate your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Sue

Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on 19 May 2023
Thank you for taking a moment to leave a review, Sue. Myself and the staff at the Red Roof Inn Berea appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist

8/10 Good

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 17 Apr 2023
Thank Rene you for your rating of 8/10 and for taking a moment to complete our guest survey regarding your stay at the RED ROOF INN BEREA. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Kerry-Lee RediResponse Specialist

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient.
Convenient location, clean and comfortable. All we needed for a quick overnight while traveling home.
Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 13 Apr 2023
Hello Patrick, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN BEREA. It’s an absolute joy reading how clean and comfortable your stay was and how convenient the location was. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Sharma RediResponse Specialist on 2 Apr 2023
Hello Stephanie,Thank you for taking a moment to leave a review. Myself and the staff at the RED ROOF INN BEREA appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

10/10 Excellent

Charles, Strathroy

Stayed 1 night in Mar 2023
Response from Kerry-Lee RediResponse Specialist on 19 Apr 2023
Thank Charles you for taking a moment to complete our survey. The staff at the RED ROOF INN BEREA and I are truly appreciative of your perfect score following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Samantha RediResponse Specialist on 19 Mar 2023
Thank you for your positive rating, Greg. Myself and the staff at the Red Roof Inn Berea were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Samantha RediResponse Specialist

10/10 Excellent

Stephanie

Stayed 4 nights in Mar 2023
Response from Samantha RediResponse Specialist on 19 Mar 2023
Thank you for your positive rating, Stephanie. Myself and the staff at the Red Roof Inn Berea were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Samantha RediResponse Specialist