Serves lunch, dinner and happy hour

Reviews of Riverhouse on the Deschutes

3.5 out of 5
Riverhouse on the Deschutes
3075 N. Business 97, Bend, OR

Reviews

8.4

Very good

Rating 10 - Excellent. 655 out of 1248 reviews" "
Rating 8 - Good. 319 out of 1248 reviews" "
Rating 6 - Okay. 142 out of 1248 reviews" "
Rating 4 - Poor. 97 out of 1248 reviews" "
Rating 2 - Terrible. 35 out of 1248 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a 12 hour drive, arrived at the hotel to be told they did not have a room, even though my room was confirmed AND prepaid. Sent us across the street to a dump red lion. Still fighting to get my refund. Most unprofessional run hotel I have seen.. save yourself a headache and stay at a good hotel.
Stayed 1 night in May 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Madeleine our waitress was awesome! She had excellent local knowledge of hikes and places, wonderful menu suggestions and was a beautiful lovely person!
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Todd, Thank you for sharing your experience! We're delighted to hear that Madeleine provided such excellent service and local recommendations during your stay. It's wonderful to know that you enjoyed our cleanliness, amenities, and overall property conditions. Your kind words mean a lot to us, and we're thrilled that you had a memorable time with us. We look forward to welcoming you back for another fantastic stay at our family-friendly resort in beautiful Bend, Oregon!

10/10 Excellent

Steven, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property located on the Deschutes river. Great view, excellent food and awesome communication with the staff. Also has electric vehicle charging.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Steven, Thank you for your fantastic review! We’re thrilled you enjoyed the beautiful views of the Deschutes River and found our food excellent. It's great to hear that our staff communication stood out and that you appreciated the electric vehicle charging. We look forward to welcoming you back for another relaxing stay in Central Oregon!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay!
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Gregory, Thanks for your wonderful review! We’re so glad you had a pleasant stay and appreciated our clean facilities and excellent staff service. We strive to make every visit relaxing and enjoyable. Come back soon to experience more of what Bend and our beautiful property have to offer!

10/10 Excellent

Mandy, Sisters

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property we stayed with family that traveled up from Cali. Was a great meeting place with bar, food, pool table, and a great swimming pool. Staff was very friendly! Great service. I booked the bigger room with bunk beds. There was so much space in there. It was perfect. Highly recommend if traveling to Bend!
Stayed 2 nights in Mar 2024
Response from General Manager on 20 May 2024
Hello Mandy, We’re thrilled to hear you had such a fantastic family stay with us! We’re glad you enjoyed the spacious bunk bed room and our amenities like the bar, food, and pool. Our friendly staff always aims to provide great service. Thanks for recommending us for a family-friendly hotel in Bend. We look forward to welcoming you back!

10/10 Excellent

Catie

Travelled with family
Great time! Lovely place, good food, helpful staff.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Hello Catie, It sounds like you had a fantastic family vacation at our family-friendly hotel in Central Oregon! We're delighted to hear that you enjoyed our romantic getaway spot, complete with good food and helpful staff. Whether you're planning a ski vacation in Bend Oregon or a hiking adventure in Central Oregon, our resort is the perfect base for all your outdoor activities. We can't wait to welcome you back for another memorable stay, perhaps for a romantic anniversary or a fun-filled holiday in Bend Oregon!

8/10 Good

Arnie

Rooms nice staff good surroundings need help
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Hello Arnie, hanks for sharing your thoughts with us. We're glad to hear that you found our rooms nice and our staff accommodating. We're always looking for ways to enhance our guests' experiences, and your feedback helps us do just that. We hope you had a chance to explore and enjoy the beauty of Bend during your stay. If you have any specific suggestions or concerns, please feel free to reach out to us directly.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Hello Frank, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 Excellent

Anette

Liked: Amenities, property conditions & facilities
Excellent treating, amazing staff
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Hello Anette, We're delighted to hear that you had an excellent experience during your stay with us! Our team works hard to ensure every guest feels welcomed and taken care of. As for Bend, it's such a fantastic place to explore with its stunning natural beauty and abundance of outdoor activities. We're glad you got to experience our amazing staff and hope you had the chance to enjoy everything Bend has to offer. Can't wait to welcome you back for more memorable moments!

10/10 Excellent

Bill

Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Hello Bill, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous and cozy. The pool and hot tub area were so relaxing. Will be coming back soon!!
Stayed 1 night in Feb 2024
Response from General Manager on 13 May 2024
Hello Amber, We're thrilled to hear you enjoyed your time at our resort! The cozy ambiance and relaxing pool and hot tub area are indeed some of our favorite features too. It warms our hearts to know you had a great experience, and we can't wait to welcome you back soon for another memorable stay. If there's anything specific you're looking forward to on your next visit, just let us know, and we'll make it happen!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting on the river. Spacious rooms have been updated, bathrooms are quite nice and we enjoyed a real fireplace in our room. Only small negative is its a ways north of downtown and the Mill District.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Hello Kathleen, We're thrilled that you had a great time staying with us! Our team works hard to ensure that every aspect of your experience meets or exceeds your expectations. It's fantastic to hear that you found our riverside setting beautiful and our rooms spacious and updated.As for the fireplace in your room, we're delighted you enjoyed this cozy feature—it's a favorite among our guests during the cooler months. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

8/10 Good

Jill

Travelled with partner
Love the river and enjoying the property from both sides!
Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Hello Jill, That sounds like an amazing time! The river views are truly mesmerizing, especially when you can enjoy them from both sides of the property. It must have been such a peaceful and romantic getaway with your partner. We're delighted that you had such a wonderful experience, and we can't wait to have you back for more riverfront relaxation!

10/10 Excellent

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great location to get to everywhere
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Hello Philip, We're thrilled to hear that you and your family had a wonderful stay with us! Providing a clean and comfortable environment for our guests is always our top priority, and we're delighted that you appreciated it. Our team takes pride in delivering excellent service and ensuring that all our amenities are well-maintained for your enjoyment. It's fantastic to know that our location made it easy for you to explore everything Bend has to offer. We can't wait to welcome you all back for another memorable stay!

4/10 Poor

Lisa

Business traveller, Travelled with group
Liked: Cleanliness
Everything was great except for the fact that I left my leather jacket in the room on the chair by the wood block table and I was told it was not there and it wasnt turned in. My roommate saw it there as well. I called 30 min after I left and nobody saw it. I find it hard to believe and I think it was taken. That makes me not want to stay there ever again and I will tell others to make sure their belongings are not left behind. It was a purplish wine colored jacket. It saddens me that a part of staff would do that.
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Hello Lisa,Thank you for bringing this to our attention. We take matters like this very seriously. We understand how upsetting it can be to misplace belongings, Our team thoroughly checked the room and surrounding areas, but unfortunately, we couldn't locate your jacket. Rest assured, we've logged your item as lost with your contact information, so if it turns up, we'll be sure to reach out immediately. We're glad to hear that you found Riverhouse to be clean during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're delighted that it contributed positively to your experience. We trust you had a wonderful time exploring Bend and all its exciting adventures. Your stay at Riverhouse was truly appreciated, and we're excited about the enhancements we're making to elevate your experience even more. If you ever feel like chatting further, our General Manager, Brandon Tyler, is here to listen. We're eagerly anticipating your return and are committed to ensuring your next stay is even more delightful.

10/10 Excellent

Krystie, Fort Collins

Stayed 1 night in Jan 2024
Response from General Manager on 22 May 2024
Hello Krystie , Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 Good

Kathryn

Travelled with pets, Travelled with partner
Liked: Staff & service
The front desk girl that helped us was super sweet and helpful. Didn’t love that i didn’t know about the 40 dollar pet fee until we got there. They didn’t see the note we had left on the booking site. Our room was a little far from everything offered on site. Overall not a bad stay room was fairly quiet and the bed was nice.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hello Kathryn, We're glad to hear that you had a positive experience with our front desk team and found them to be sweet and helpful. Regarding the pet fee, Booking site clearly states that there is an additional charge of USD 40 per pet, per day for pets. Additionally, Please feel free to call the front desk for any special requirements, and our team will try to accommodate them if possible. We are glad that you enjoyed your time in Bend and took advantage of the fantastic adventures the area has to offer. We appreciate your stay at Riverhouse, and look forward to welcoming you back to enjoy the updates to the property.

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hello Sharon, Thanks for taking the time to share your feedback with us. We're glad to hear that you enjoyed the cleanliness of our resort and found our staff to be friendly and accommodating. We hope you enjoyed your time in Bend and took advantage of the fantastic adventures the area has to offer. We appreciate your stay at Riverhouse, and look forward to welcoming you back to enjoy the updates to the property.

6/10 Okay

Janet, Waldport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got here and the said the room would be ready soon. Two hours later room still was not ready. Asked again and now another 30 mins, then another 30 mins. Finally they gave us a different room not what we booked no fireplace. They did give us a free appetizer and waived a resort fee. Missed the fireplace but room still nice.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Hello Janet, Thank you for taking the time to share your feedback with us. Your patience is appreciated, and we're glad we could accommodate you in another room, albeit without the fireplace you initially requested. It's great to hear that you found the alternative room nice, and we're pleased you enjoyed the complimentary appetizer and waived resort fee.We hope you enjoyed your time in Bend and took advantage of the fantastic adventures the area has to offer. We appreciate your stay at Riverhouse, and look forward to welcoming you back to enjoy the updates to the property. Our General Manager, Brandon Tyler, is always available to chat should you wish to discuss this further. We eagerly await the chance to welcome you back and make your next stay even more delightful.

8/10 Good

Kerri, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Hi Kerri, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

2/10 Terrible

Maria, Tigard

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smells like Marijuana, I called the front desk and they couldn't help me. I had a terrible night. be able to breathe
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Hello Maria, Thanks for taking the time to share your feedback with us. We hope you enjoyed your time in Bend and took advantage of the fantastic adventures the area has to offer. We appreciate your stay at Riverhouse, and look forward to welcoming you back to enjoy the updates to the property. Our General Manager, Brandon Tyler, is always available to chat should you wish to discuss this further. We eagerly await the chance to welcome you back and make your next stay even more delightful.

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right on the river was priceless!!
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Mary Jo, Thanks for sharing your wonderful experience with us! We're glad you enjoyed our clean facilities, friendly staff, and great amenities. The riverfront location is indeed special, offering a unique backdrop to your stay. We're thrilled you appreciated it as much as we do. We can't wait to welcome you back for another relaxing getaway by the river!

8/10 Good

Benjamin

Stayed 1 night in Apr 2024
Response from General Manager on 13 May 2024
Hello Benjamin, thank you for staying with us. We genuinely enjoyed having you as our guest and can't wait to do it all over again next time you're in Bend!

6/10 Okay

Victor

Stayed 1 night in Apr 2024
Response from General Manager on 13 May 2024
Hello Victor, We're so grateful you chose to stay with us. Having you here was wonderful, and we're eagerly awaiting your return for another fantastic experience!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems very nice. Large property. Appears to have many amenities.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Pamela, Thanks for taking the time to share your thoughts! We're glad you noticed and appreciated our clean and spacious property, as well as our amenities. Our team works hard to ensure everything is top-notch for our guests. We hope you had a chance to explore some of the amenities during your stay. Looking forward to welcoming you back soon to enjoy more of what our resort has to offer!

8/10 Good

Talor

Stayed 1 night in Apr 2024
Response from General Manager on 9 May 2024
Hello Talor, Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Scott

Stayed 1 night in Apr 2024
Response from General Manager on 9 May 2024
Hi Scott, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 Good

jennifer

Business traveller
Liked: Cleanliness, staff & service
It was disappointing that the patio was not of use because it needed to be pressure cleaned and then they were doing something with the blinds in the restaurant that same morning. A lot of construction going on and understandable as it was explained...."getting ready for the busy season" The staff was very nice.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Hello Jennifer, Thanks for sharing your experience with us. We're actively working to minimize disturbances incurred by the property renovations that are concluding.We're gearing up for the busy season and can't wait to unveil the changes. We're glad to hear our staff left a positive impression on you. We hope you enjoyed your time in Bend and took advantage of the fantastic adventures the area has to offer. We appreciate your stay at Riverhouse, and look forward to welcoming you back to enjoy the updates to the property.

6/10 Okay

June, Culver City

Stayed 3 nights in Apr 2024
Response from General Manager on 9 May 2024
Hello June, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and food at the onsite restaurant. We would return.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello David, We're delighted to hear you enjoyed the exceptional service and culinary delights at our onsite restaurant. As adventurers at heart, we strive to provide an experience that resonates with the spirit of Bend's outdoor allure and modern elegance. It's fantastic to know that our dining offerings added to the charm of your stay, seamlessly blending adventure and indulgence. We look forward to welcoming you back to continue your journey with us along the beautiful Deschutes River.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hi, Thank you so much for leaving us a stellar review!

8/10 Good

Courtney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bathroom wasn’t clean and the parking was limited due to massive storage container. Loved the bunk bed rooms for families and the staff was all very helpful.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Hello Courtney, Thank you for choosing to stay with us and sharing your experience. We're delighted you appreciated our family-friendly bunk bed rooms and found our staff helpful. Regarding the parking, our property has recently undergone renovations, which has temporarily impacted our parking availability with the storage container. Rest assured, this will soon be cleared, providing more space for our guests. We look forward to welcoming you back to our riverside retreat for another memorable stay.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A all around. I made a mistake in my upgrade and they fixed it. Book the upgrade with a fire place its defiantly worth it.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Hello Eric, We're thrilled to hear you enjoyed your stay and appreciated the upgrade! Our fireplace rooms truly add that extra touch of coziness to the Bend experience. It's wonderful to know we could quickly resolve any issues for you. We can't wait to welcome you back for another fantastic stay along the Deschutes River!

10/10 Excellent

Ramida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Hi, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as advertised. Wife and I had a great time
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Hello Peter, We're delighted to hear that you and your wife had a fantastic time during your stay with us! It's wonderful to know that our property met your expectations and that you appreciated the cleanliness, amenities, and overall service provided by our staff. We strive to ensure that every guest has a memorable experience, and we're thrilled that we could contribute to yours. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future!

8/10 Good

nazariy

Travelled with family and small children
Liked: Staff & service, amenities
It was nice, room was ok. Jacuzzi was broken and pool had a lot of chlorine!
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Hello, We're thrilled you had a nice stay with us! While we understand there were some issues with the Jacuzzi, we appreciate you bringing this to our attention. Rest assured, we'll address these concerns promptly to ensure a more enjoyable experience for our guests moving forward. Despite these challenges, we hope you were still able to relax and enjoy your time here. We look forward to the opportunity to welcome you back for an even better stay next time!

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Hello Nolan, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with beautiful river views and delicious restaurant. Friendly and attentive staff. Highly recommend.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Hello Jonathan, Thank you for the glowing review! We're thrilled to hear that you enjoyed our lovely property and its picturesque river views. Our team takes pride in providing friendly and attentive service, and we're delighted to know that it contributed to your positive experience. We're glad you enjoyed the delicious offerings at our restaurant, and we appreciate your recommendation. We look forward to welcoming you back for another memorable stay by the river!

6/10 Okay

Sadie, Dallesport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time i have stayed here. It is beautiful and lovely. The only issue i have is that the beds were uncomfortable and hard. Both my husband and i woke up both nights feeling very sore. But the stuff is wonderful! The rooms are beautiful as well as the grounds. The restaurant is amazing with outstanding service.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Hello Sadie, We're thrilled to hear that you found our resort beautiful and lovely during your recent stay. While we understand your feedback about the beds, we're grateful for your kind words about our wonderful staff, beautiful rooms, and outstanding restaurant. Your feedback regarding the beds will be shared with our team to ensure improvements are made for future guests. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

4/10 Poor

Miguel

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Miguel, thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff and service to your liking during your stay with us. Providing exceptional service to our guests is always our top priority, and it's wonderful to know that our team made a positive impression on you. Your feedback is valuable to us as we continuously strive to enhance the guest experience. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another stay in the future!

6/10 Okay

Marimar

Travelled with family
Liked: Cleanliness, staff & service, amenities
The floor was squeaky
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Hello Marimar, We're glad to hear that you appreciated our cleanliness, staff, service, and amenities during your stay. Your satisfaction is our top priority, and we're delighted that these aspects met your expectations. Regarding the squeaky floor, we understand the importance of a peaceful stay and will take steps to address this for future guests. Your feedback helps us ensure a comfortable experience for all our visitors. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

2/10 Terrible

Nick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Apr 2024
Nick, thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our cleanliness and property conditions satisfactory. However, we're disappointed to learn that you were not fully satisfied with the staff and service provided. We appreciate your feedback and will share it with our team. We hope to welcome you again for an improved experience.

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Poor parking if towing trailer.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Hello Gerry, We're glad to hear that you appreciated the cleanliness of our property, the friendliness of our staff, and the overall condition of our facilities during your stay. However, we understand the challenges you faced with parking, especially if towing a trailer. We're continuously looking for ways to improve our guest experience, and we'll take your feedback into consideration as we strive to enhance our parking arrangements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Joana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Hi, Thank you so much for leaving us a stellar review!

4/10 Poor

Jeffrey P

Disliked: Amenities, property conditions & facilities
Overall impression was one of mediocrity. Excellent facilities but sub par maintenance. Clearly under renovation which was not disclosed when I made the reservations. The meal i had in the dining room was edible but overcooked and uninspired. The staff was unenthusiastic. I requested housekeeping services when checking in but it was not done and had to call to ask again The property has potential but did not shine on any level.
Response from Riverhouse on 31 Mar 2024
We appreciate you bringing this to our attention and offer our apologies that your stay was not up to our standards. These notes will be relayed to the respective teams. We are the process of renovating the property in order to address some of these issues. Hopefully we can welcome you back in the future as more of the renovations are completed.

10/10 Excellent

Jennifer, Saint Helens

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Riverhouse on 31 Mar 2024
We appreciate your response and hope to welcome you back to the Riverhouse!

8/10 Good

Amber

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It was good. the carpet had some dirt on it. Overall peaceful relaxing and fantastic Jacuzzi
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Hello Amber, We're glad to hear that you had a peaceful and relaxing stay with us! While we aim for cleanliness throughout our resort, we appreciate your feedback about the carpet and will address it promptly. Your satisfaction is important to us, and we're delighted that you enjoyed the fantastic Jacuzzi. We look forward to welcoming you back for another rejuvenating getaway in the future!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. This was a very relaxing getaway.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Hello Amy, We're thrilled to hear that you found our staff to be friendly and helpful during your relaxing getaway! Providing excellent service and creating a serene atmosphere for our guests is always our top priority. We're glad you had a rejuvenating experience with us, and we look forward to welcoming you back for another peaceful stay in the future!

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Right by the water had a wonderful view.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Hi Monica, We're very happy to hear that you enjoyed your stay with us and appreciated the wonderful view of the water! Our location along the river provides a picturesque backdrop for a memorable experience. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit soon!

10/10 Excellent

Tracy

Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Hi Tracy, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!