Bến Ninh Kiều

Clean, comfortable and has a nice view of Ho Chi Minh city from above

The staff overall where great. Front staff women were great. The security guards friendly and helpful, room was kept clean, and the breakfast staff were excellent. Complimentary beer and water and snacks are a great service touch. I gave 3 stars vs 5 stars for the following despite all the positive feedback: 1) I never had hot water. It became warm aat the end of a 10 minute shower, there were ants on the coffee stand in my room, the hall carpets were visibly dirty. But even after 3 days at the hotel, a man at the front desk didnt, couldn't or wouldn't help with my request to extend my stay another 2 nights. I could book on Agoda but 2 separate rooms. I asked to stay in my same room as it would save cleaning time and effort and hassle for me to pack and repack so many times. Other customer's have booked so they get priority i was told. I already stayed 2 nights a d soon a 3rd, but rearranging a room to accommodate a current customer for already unoccupied rooms shouldn't be difficult, and telling me new customers are more important than me, already staying at the hotel was offensive. I never booked amd booked a new hotel in HCM city instead. Great stay until it wasn't, and why no hot water?