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"Ok"

"The hotel is badly in need of basic maintenance. There was tape over the elevator button in the lobby. They had tried to fix the closet door latch with tape that wasn’t holding, so that door was always open. There was a stain on the sheets on the bed. There was a stain of something on the shower curtain. The cover over the controls on the window unit A/C came off when I would lift it to control the temperature. Overall, it was all kind of gross. Would not stay there again. They badly need to fix and replace things. I was in room 201. "

"Great app"

"Yes"

"Clean room and comfortable"

"The room door wasn’t locked when made it to the room, so we had to wait until they figured out why, the bathroom toilet wasn’t working properly. Other than that it was okay."

"My room had a dead roach but other than that the rest of my stay was great. The staff was great as well "

"I booked a Jr Suite. Upon arrival I was asked if I needed the accessible room and I told them not really just needed the king size bed. They put me in a smaller room at the SAME RATE as the Jr Suite. I told them if I had know that I would have kept my booking as is. The beds were hard. I normally do not stay at Hiltons because they are pricey so this was a huge let down. I feel like I could have rented at Motel 6 for half the price for what we got. The saving grace was San Juana. I told her what had happened and she was able to move us to a Jr Suite and offered 2 days of complimentary breakfast. She wasn't rude, very professional and kind. SAN JUANA you deserve a raise!"

"ROOM WAS EXTREMELY CLEAN AND STAFF WAS TOP SHELF. COURTEOUS, HELPFUL AND FRIENDLY"