Search Family-Friendly Hotels in Belton

"Upon checking in we knew we were expecting severe storms and possible tornados. We asked the check in staff where we go for shelter. First they did not understand what we were asking. Finally they asked another staff and she responded we have a basement but it going to be fine. However, at 11:40 the tornado sirens sounded and they did not have shelter for us. Did not tell us anything. We stayed on the main floor in the hallway, however there was glass everywhere. Very unsafe. Then our room had no cold water at all. Nothing happened when you you turned it on. So no shower as they water was so hot you could not stand in it. Our phone to call the front desk was also broken. Then when we tried to adjust our heating/cooling unit it would not adjust. Our room stayed 75 degrees all night. I did call them and they came an changed 1 of the 2 batteries in the thermostate then told us they hotel does not allow you use the a/c during winter? I am requesting a refund. This place needs closed down. "

"The stay was great"

"My needs were met.. good place "

"Breakfast was expensive and not very good. Save money dine elsewhere. Other than that its an awesome place to stay"

"We did not use the pool or business services so I can't talk about those. At our entrance the outside trash can was full and bags on the ground. Inside the door were more bags of trash. Like every mid range hotel, the elevator and hallways stunk of marijuana. The website said there was breakfast for purchase and there was a big sign in the elvator talking about being able to get pastries and sandwiches at 'the commons" a restaurant area by the entrance. Well, they offer nothing but coffee so we had to go elsewhere for breakfast. The heater was wacky and wax either freezing or too hot. It was jard to regulate. Beds were comfy and room was clean, but we probably won't stay here again. "

"Staff was helpful and accomadaring. Room was straightened every day with clean towels, etc. staff for morning buffet was helpful and friendly. "

"The bathroom toilet did not flush. My husband had to fix the chain twice! It was very disgusting ! The bathtub , I needed a step stool just to get into the tub to take a shower!! I’m only 6 ft and the tub was ridiculously high!! Also the tv didn’t work. Talk to the young gentleman at the front desk and the only thing he said was “ I will talk to my manager “. I will Never stay there again nor would I recommend anyone to stay there!"

"Water is not hot enough and the wifi for hotel was not working so I had to hook into convention wifi but the staff is so outstanding that all complaints are dissolved, thank you for the hospitality, Tamara and Charlie from Cuba ❤️❤️✅ fantastic customer service"

"The app for valet was a joke and a pain"