"Beautiful hotel and location. When arriving, you feel like you are at a 5 or 6 star hotel. Very friendly staff, nice rituals. Only thing that needs fixing is the driveway going into hotel is a very narrow two way - they need a better system! The room was very nicely appointed. We had a roof suite with a jacuzzi. We paid extra to have the jacuzzi, but it is barely usable. For some reason, the water height is very low coming just above the jets, which don’t work very well. You have to sit on the bottom of the Jacuzzi to actually be immersed. It’s also difficult to get into with one big step and I actually fell getting in once. VERY disappointing.
The first evening we had reservations at the summer bbq for 8:30. We arrived exactly on time, but our table wasn’t ready. They asked us to go get a drink and they would come get us. It took 10 minutes to even be given a menu for a drink, and it took another 30 minutes for us to get our table. Again, very disappointing.
Our second day we went to the pool for lunch. The grounds are stunning in the pool was absolutely beautiful. They’re very nice patio for relaxing near the pool. We ordered lunch and unfortunately, there a long black hair in my burger. Overall, the food was very good. At the main restaurant, they have a pastel de nata dessert that is out of this world.
For such an expensive, exclusive and highly regarded hotel we were disappointed. Some of the staff needs better training, especially the morning breakfast waitstaff."
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