I accept I booked a double bed, basic room. However as a four star hotel I would expect some things being basic to what that means!
The room was miniscule - so much so that the double bed was just a standard British size double bed - I haven't experienced this in a double room in a hotel for years. In addition there wasn't a bedside table on one side of the bed so nowhere to put bits and pieces for ease of access during the night. This side of the bed was so close to the wardrobe storage space - which had to have a sliding door for access as there was no possibility for an opening door, one had to side step between the bed and the wardrobe to access that side of the bed and to gain access to the bathroom.
I would hazard a guess that this room had originally been designated as a single-use room.
The bathroom was small and tired and obviously not maintained. It was clean, in the sense of everyday cleanliness, however the seal to the shower was broken and obviously had been for sometime. In addition the seal around the shower base was disintegrating and mouldy in parts - something of a 'put off'.
I fully accept basic is basic however I would reiterate in any hotel, regardless of 'stars', there is a basic standard to be achieved and maintained.
From the perspective of the quality of the accommodation a very disappointing experience I would not repeat.
The staff were lovely and very helpful.