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Reviews of Marand Resort - Highway

3.5 out of 5
Marand Resort - Highway
National Highway, Baccuit Sur, Bauang, La Union

Reviews

6.2
Rating 10 - Excellent. 8 out of 42 reviews" "
Rating 8 - Good. 9 out of 42 reviews" "
Rating 6 - Okay. 10 out of 42 reviews" "
Rating 4 - Poor. 6 out of 42 reviews" "
Rating 2 - Terrible. 9 out of 42 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Michael

They aight
Stayed 2 nights in May 2024

10/10 Excellent

Clinton, Santa Rita GU

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Carmina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
awesome experience
Stayed 1 night in Mar 2023

4/10 Poor

Tony

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast was good and very quite. Unfortunately the restaurant was not open every night, no hot water in the bathrooms , no cleaning of the room and the TV stations only had 12 channels none in English
Stayed 2 nights in Feb 2023

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating and welcoming. What I love was it was close to the main highway but had problem finding the sign due to poor lighting and direction. We were checked in late so we’re having difficulty looking for the sign. Thank goodness for google map. All and all it was a nice area for a place to rest if you’re travelling far more to the north. It will be another added list for us now we know where the area. Maybe we will try the Beach area next. 😊
Stayed 1 night in Feb 2023

10/10 Excellent

Mike

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The restaurant on site has fantastic food! The Staff are ALL very friendly, accommodating, and professional. The swimming pools are very big and very clean. This is a great place to stay. Thank you Maurice, Lori, Noralene, and all staff. You guys are amazing!
Stayed 5 nights in Jan 2023
Response from Jun on 27 Jan 2023
Thank you so much for staying with us Sir Mike and we do hope to serve you again in the future. Thank you so much.

2/10 Terrible

KHAIRO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close and the website say i can book but they don’t realize that the resort is not open so i just wasted my money for nothing……
Stayed 1 night in Dec 2021

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and the rooms were clean. We had a very pleasant stay. Will stay there again.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Room comfort
Aircon is bad. Reception needs improvement.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

daisy may

Liked: Cleanliness, staff & service, room comfort
it was ok since the location is just along the highway.
Stayed 1 night in May 2019

8/10 Good

Emmanuelle Dominique

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Aries

Disliked: Cleanliness
Stayed 1 night in Apr 2019

2/10 Terrible

Rodel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
Disaster
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
One star hotel Does not answer phone calls/text when inquiring
Stayed 1 night in Apr 2019

10/10 Excellent

Maximo Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice hotel
Nice hotel and staffs are helpful accomodating
Stayed 1 night in Apr 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are very friendly. The place is clean and easily accessible.
Stayed 3 nights in Jan 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip from hell
Terrible since the minute I arrived with receptionist wanting extra money for a child and already stated rooms hold 4 as I booked two double beds I wouldn’t let my dog stay there awful place bad food and unwelcome visitors in the showers
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Pool area was very nice. Free breakfast was pretty good. Rooms were just average. Test of the menu was so-so. Bathrooms had a bad odour, so some sort of air freshener would be appreciated. Ok for the price.
Stayed 9 nights in Dec 2018
Response from Marand Resort and Spa on 16 Jan 2019
Thank you for your review! Rest assured that we will take this into action to serve you better next time.

8/10 Good

Elpidio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2018
Response from Marand Resort and Spa on 16 Jan 2019
Thank you for the high rating! We continuously try to improve our resort to serve you better.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The property is well located. It would be nice if the property will clean up the reception area and replace those ugly sets. The store at the corner is useless so they should put a welcome station for their guests. The property needs a serious clean up - and pool looks murky.
Stayed 3 nights in Nov 2018
Response from Marand Resort and Spa on 16 Jan 2019
Thank you for your feedback, Rest assured that we will take this into consideration and immediate action.

4/10 Poor

Adora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The comfort room has a foul smell from drainage. Also the one you book online is different from the actual.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A modest resort. Clean, affordable accomodation.
A modest resort, clean rooms. Staffs need to be more knowledgeable
Stayed 1 night in Sep 2018

8/10 Good

Benilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Rob, Honolulu, Hawaii

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I booked 2 rooms, I did not realize that the 2 room will be in 2 separate buildings. I'm just rating the room I stayed in. My room was on the second floor, stairs were steep and no grab bar. I got the bell person to help me with my luggage during check in. No help during check out. Rainy season: leak all over the stairs and hallway leading to the room. A/C in the room is very old and barely work. Toilet had no toilet seat. Bathroom floor was susceptible to getting water puddle from the shower and water does not flow into the drainage. Puddle of water are just stagnant all over the bathroom floor. Dangerous!!! Walls were thin and I could hear my neighbors. Lastly, restaurant felt unsanitary. Tables were sticky and the worst part is that restaurant's c.r./toilet did not have soap, paper towel or hand dryer on both occasions we ate there.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Reasonable price. They need to update the rooms and facilities. Very polite and attentive staff.
Stayed 2 nights in Jul 2018

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you see is what you get.
What you see is what you get. Although breakfast was not to my liking local food and cold. I requested toast they didn't have bread available 9am. Short stay ok but long, forget it. the only positive feedback was 3 pools to entertain.
Stayed 2 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
NEVER AGAIN.
Staff was awful. Free breakfast was no good at all. Staff is limiting people to get more food when it is "buffet". Will never go back here again. Deluxe room but nothing special about it. No WIFI.
Stayed 1 night in Feb 2018

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Putting up telephones in the room will makeit more convenient for us to contact the front desk,or room service
Stayed 1 night in Feb 2018

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Richard, Tarlac, Philippines but I'm German

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location ok
All everywhere dirt and damage balcony and room furnitsher, cold brakefast, Ants brakefast room, not cooperative, Lowest middle class all around Room Lamps not working and so much more
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we couldnt sleep because the pressure of the water in the bathroom produced a loud sound. the bathroom wall has so many cracks and abt to colapse.
Stayed 1 night in Dec 2017

8/10 Good

rm, manila

Liked: Cleanliness, staff & service, room comfort
Nice hotel with parking
Karaoke should be in a soundproof room instead being in an open place next to the restaurant and some rooms. It's so loud and its bothersome to guests...This hotel ia also far the beach.
Stayed 1 night in Nov 2017

6/10 Okay

boyd, winnipeg mb

Liked: Cleanliness, staff & service, room comfort
Nice and good location
Hotel and staff was nice and kids love the swimming pool. Downside is for an extra breakfast was 500 ph (12 1/2 cad) and it was a waste of time. Smallest meal ever.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Pillow cases and bed sheets are dirty. But then, good price for a Deluxe King room.
Stayed 2 nights in Aug 2017

4/10 Poor

Lester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good choice
The place is very disappointing and very far from the pictures. There is no security in the hotel/bldg where we stay.
Stayed 1 night in Jun 2017

4/10 Poor

Daniel, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Never srlect a standard room
Very very poor, we first had a standard room which was quite simply Transient Accomadation, not connected to main Hotel. The toilets were filthy shower was broken, the walls were made of thin boards and you are right next to main roads, you will not sleep! The sewerage smell is overpowering. We asked to move and upgrade but there was no attempt to help, even when we wanted to pay, we stayed 3 nights and on the 3rd we had an upgrade. They are not ready for western tastes and requests. Breakfast was poor you pay for everything as an extra. The last night was more comfortable better, but despite being called a delux by european ratings its a standard. If you book here be ready to be ignored frustrated and feel you are being ripped off athough its cheap. I recommend the Awsome although further away we have stayed there before and its excellent value for your money, unfortunatley it was full during our visit. We have travelled in the philippines for 3 years and this was so dispointing, never again I always try to find the positive but just couldnt on this Hotel.

2/10 Terrible

Kimiyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
電気など照明も少なく、部屋はトイレの臭いが臭すぎて我慢できなかった。 周辺にはあまり店などなくホテルに缶詰状態。
Stayed 1 night in Oct 2023
Response from Jona on 5 Oct 2023
I'm sorry to hear that you had a bad experience. We always strive to improve our services,so we'll consider your feedback. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at any costs. The "hotel" complex is outdated, bathroom was dirty and smelly, mould on the walls, no windows. Staaff speak basic English, anything more than standard phrases was difficult. Third person was provided only with mattress, not bed (and they wanted extra payment despite we paid that already!) . Surrounded by frequent road, no sleep is guaranteed. There is literally nothing to do around. Laundry service was fast though...just don't give them anything white, if you want to keep it white. Breakfast buffet was ridiculously disgusting.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
해변에서는 멀지만 근처 중국집이 맛잇엇당
호텔이 일단 깔끔해서 좋앗다 중간 조금 낡은것도 잇엇지만 가격대비 괜찮앗다 수영장이..생각보다 사진보단 활성화 되지 않앗고 물이 조금 더러웟다
Stayed 1 night in Jun 2017