Batubulan Trip

Staff was great but room you have to them to clean Towels were bad and need to do something mozzies

Wonder accommodation for the price all staff very helpful and welcoming

Good private accommodation. Food choices limited, but awesome burgers.

An ‘AVOID AT ALL COSTS’ accommodation. Except if you get the ‘ok’ room. We booked a one bedroom and were given keys to Villa 10. We checked in quickly as we had things to do. Saw a few things like old lounge cover and discoloured kitchen doors (outside so weathered) and a large puddle in the bathroom but figured that was form cleaning. So went on about our day. Returned later and saw what the room was really like and it was too late in the evening to leave, I couldn’t get out fast enough. The puddle in the bathroom was actually leaking from the toilet and was now 5 times the size and stunk. My main issue was bedding. There were stains and marks and looked like ‘sexual stains’ on the sheets and the pillows weren’t even flat or pillows, one was a stuffed bag of rags or something. I then noticed.. the kitchen was actually falling apart with doors coming off and grim everywhere. The pool was filthy and falling apart with chunks in the wall missing. Holes in the bedroom walls and bed head. I checked the room listing and realised we had no dining area, slippers, hairdryer, premium bedding and the photos did not represent the room as we received it. In the end the hotel upgraded us to a 2 bedroom which had a dining area and hairdryer and was more like the pictures. Said Hotels.com won’t update their photos? The second room was better and I noticed most ok to good reviews were for 2 bedroom apartments which are better maintained. Be very wary when booking here. Staff-great

Check in was very poor had to wait until 5 pm for keys no offer of refreshments breakfast was not explained Our room was nothing like what was on the website the bathroom was very small with mould in the shower Room layout was very poor and no sea views from the bed The lifts were very small and very slow I had to wait up to 10 minutes a few times We were very disappointed in the hotel room and definitely not a4 star room The only bright thing was the staff and pool bar I would not recommend this hotel