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Reviews of B&S Boutique Hotel

3 out of 5
B&S Boutique Hotel
8, Jalan Abu Bakar, 2-10, Plaza Lian Hoe, Batu Pahat, Johor

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 51 reviews" "
Rating 8 - Good. 23 out of 51 reviews" "
Rating 6 - Okay. 10 out of 51 reviews" "
Rating 4 - Poor. 10 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kim Yen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ADMIN on 6 May 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

8/10 Good

Kay Heong

Liked: Amenities, property conditions & facilities
Great hotel to stay at, but would be excellent if the staff can inform me that my car headlight is turn “ON” last night.
Stayed 1 night in Mar 2024

8/10 Good

Tan Siow Nghee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ADMIN on 30 Oct 2023
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

6/10 Okay

Pitt

Travelled with family
A fading gem in Batu Pahat
My 4th repeated stay since 2013 while the location continued to make this venue an excellent choice for visitors taking public transport and that it is near many good eateries, the condition of the rooms has been on the down size, especially in the last five years. It is not so much of the cleanliness of the room, but the fixtures ought to be replaced - especially the mattress. The metal framed door to the wash room for example was misaligned resulted in the door could not be closed. Likewise for the door to the room that needs to be closed manually, hard. The fixed shower head is not exactly friendly for guests who prefer a little flexibility of using hand held shower head.connected to a flexible hose. I have stayed in many small hotels that have both - the Landmark hotel I last stay three months ago is one example in BP.
Room with a view
Water cooler for guests
Room with one twin beef and one single bed
Shared iron
Stayed 1 night in Feb 2023

8/10 Good

Noriah

Stayed 1 night in Nov 2022

8/10 Good

Aina Yakof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from MR ALIF on 21 Oct 2021
Dear Sir/Madam, Thank you staying with us and have a nice day. We appreciate your feedback :)

8/10 Good

PANG

Stayed 7 nights in Nov 2020
Response from AL on 28 Dec 2020
Dear Sir/Madam, Thanks for yours advise. We will keep increase our service. Thank you and have a nice day

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
ok, good for a night. Sleep well, but hot water not hot.
Stayed 1 night in Jan 2020
Response from Mr Alif on 8 Feb 2020
Thanks for staying with us. We appreciate your feedback :)

8/10 Good

Sulynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
strategic location in town for food in walking distance, however there are noises at night from upstairs restaurant and the funeral place behind.
Stayed 2 nights in Jan 2020
Response from Mr Alif on 8 Feb 2020
Thanks for staying with us. We appreciate your feedback :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Mr Alif on 8 Feb 2020
Thanks for staying with us. We appreciate your feedback :)

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Mr Alif on 8 Feb 2020
Thanks for staying with us. We appreciate your feedback :)

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Just stay for 1 night, overall ok
Stayed 1 night in Dec 2019
Response from Mr Alif on 8 Feb 2020
Thanks for staying with us. We appreciate your feedback :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air-conditioned not cold, others overall is good.
Stayed 1 night in Sep 2019
Response from Levin Chua on 11 Oct 2019
Thanks for staying with us. We appreciate your feedback! Hope to see you again.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Room was not made after the first-day occupation
Stayed 1 night in Sep 2019
Response from Levin Chua on 11 Oct 2019
Thanks for staying with us. We appreciate your feedback! Hope to see you again.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Alif on 20 Aug 2019
Thanks for staying with us. We appreciate your feedback! Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Alif on 20 Aug 2019
Thanks for staying with us. We appreciate your feedback! Hope to see you again.

4/10 Poor

PATRICK

Disliked: Cleanliness, property conditions & facilities, room comfort
The location of the hotel was good. However, the cleanliness of the hotel was very disappointed. The bed sheet looked dirty and yellowish. One of the towels was stains with blood. I also found some hair strands on the bed. When we feedback to the counter, they arranged someone to check the room, and they claims that they had just make up the bed. I feel itch and uncomfortable the whole night, then we decided to check out the next day.
Stayed 1 night in Jul 2019
Response from Alif on 20 Aug 2019
Thanks for staying with us. We appreciate your feedback! We will fix what our lack.

8/10 Good

Tsz On

Liked: Staff & service
Stayed 1 night in May 2019
Response from Mr Levin on 28 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a free upgrade so the room was spacious. Amenities and facilities were ok too. Some eateries and bus terminal is nearby, less than 5 mintes walk.
Stayed 2 nights in May 2019
Response from Mr Levin on 28 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B & S
The room & toilet is clean. The staffs are friendly. The hotel location is near to the bus terminal. Easy to access.
Stayed 1 night in Feb 2019
Response from Mr Alif on 6 Feb 2019
Thanks for staying with us. We appreciate your reviews!

4/10 Poor

F

Disliked: Property conditions & facilities, room comfort
Our hotel door didn't work with the access pass, but the hotel staff couldn't offer any way around it, other than to ask us to go down to the lobby whenever we needed it to be opened. We asked to change room but it couldn't be done. In the end, we had to downgrade a room with no additional money refunded. Some of the charging points were also not working.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in this hotel a few times. The staff are always pleasant and friendly. Hotel location is convenient, it is near to the Regional bus station and taxi stand. Eating places are also available nearby.
Stayed 4 nights in Nov 2018
Response from Mr Levin on 6 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big, staffs are polite. Great location with car park.
Stayed 3 nights in Oct 2018
Response from Mr Levin Chua on 28 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Liked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, room comfort
Recommended
They did their best
Stayed 1 night in Sep 2018

6/10 Okay

Olivia, Johor Bahru

Disliked: Cleanliness
Nothing much to compare
Spacious room, just as per the picture saw from the website. Nothing fancy, just fit for our family for a short stay.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
hotel in BP
this is the first & last time i check in at this hotel :(
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable stay.
Good location. Walking distance to the local and regional bus terminals and taxi station. There are a few eating places around the hotel. Hotel reception staff are very friendly. The hotel is a bit old but the hotel room is clean and comfortable enough. There are no F&B facilities in the hotel since 01 Mar 2018.

4/10 Poor

Pitt

Disliked: Staff & service, property conditions & facilities
A "boutique"no more!
My 4th stay over the past five years, compared to the good old days when the hotel was newly open, the recent stays show the hotel is on the down hill. This time round, the basin was not functioning properly (unable to release water and the tap has loosened), aircon took a long time to cool the room - even during night time. It was really not value for money M$109+10 for two single beds and not even a mini refrigerator. There is insufficient light for reading at night as the room was fairly dark because the fancy lighting was at one little corner. My booking was via Hotel.com but the bill shows it was through Expedia.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness
Overall the cleanliness of the room is rather disappointing. There are stains over the free towels provided. Perhaps the mattress or the cover is not thoroughly clean as well, we were sneezing most of the time in the room. The water in the shower room is not properly heated (centralised heating system), taking a shower at night is a real nightmare.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The first and probably the last time
What is stated in the reservation is not what you get when you checked in. In the reservation, it is stated that the room comes with breakfast. But the hotel claimed that they stopped offering breakfast for a long time already. In the reservation, we requested for a two double beds but it came with 1 king size bed instead. And I have to pay extra for an extra bed.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious room. Numbers of parking lot available.
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, many type of designs.
Near to bus terminal n near to many local food.
Stayed 2 nights in Dec 2017

4/10 Poor

Yeo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

2/10 Terrible

Tricia, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible to the max hotel
Horrible experience, located right beside the funeral parlour! The hotel rooms are all lbooked dated at level 3 of the building where level 4 is the Ocean Restaurant and they made hell lot of noise when arranging tables and chairs for their event starting from 3.30pm and ends around 5pm plus and worst of all, they have to arrange the tables and chairs after the events from 10pm plus till midnight and disturbing all our sleep! Early morning will have be the “band” music from the funeral parlour! No more housekeeping from 7pm to next morning at 8.30am too. There will be Only one staff sitting at the counter at level 1. What an horrible experience !!
Stayed 1 night in Dec 2017

6/10 Okay

atie, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find restoran etc
All over ok only menu for breakfast have to more variety.
Stayed 2 nights in Dec 2017

4/10 Poor

Nelson, Singapore

Disliked: Property conditions & facilities
1N stay with my friends for my wedding proposal.
I would rate it as a decent 3* stay but its kinda spooky for 2 rooms just beside the emergency exit. The smoke detector moves by itself on the ceiling. We attested it by touching it using a card and we saw it moving away from it. We have told the staff about it when we checked out.
Stayed 1 night in Dec 2017

6/10 Okay

Chew Pei

Liked: Cleanliness
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Disliked: Staff & service
Fine..
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

4/10 Poor

Layla, Nilai, N. Sembilan

Disliked: Property conditions & facilities, room comfort
Clean room without carpet
Should provide 2 chairs and cabinet for bags or luggage. The aircond is not cooling.
Stayed 2 nights in Jun 2017

6/10 Okay

Spacejam74, Singapore, SG

Liked: Cleanliness, staff & service, room comfort
Aircon Compressor
Exterior building look rundown with little maintenance inside the room...overall look ok. However, there's a door which bother me the whole night...the door linking to aircon compressor. It's lock from the aircon compressor rather than from the room itself meaning people can climb and access into your room through the aircon compressor door.
Stayed 1 night in Jun 2017

6/10 Okay

Ong

Liked: Cleanliness, property conditions & facilities, room comfort
location is good.
I request for a double beded room with no extra charge when on my booking. But on checking in, the counter staff said if for double beded would be extra charges. I disagreed and with no choice and helpless, I took the queen bed room. There is no window, and got cigarette smell.
Stayed 1 night in Jun 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Nice hotel , big room , great breakfast @ buffet
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
simple clean room
The room is simple & clean with good wifi. Reception area no wifi. Staff is helpful. Carpet along corridoor looks very old & dirty. Luckily the room is ceremic tiles. We did not take breakfast in hotel, we decided to eat out.
Stayed 2 nights in May 2017

6/10 Okay

angeline chuah, MALAYSIAN

Location is great. Good food along the road
Wifi is terrible, cant connect at all. Overall is good

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Scary night
*No good!* We stayed in room 3023. On 21st April 2017 @1am +++ there was a thunderous quarrels & fight btwn a man & a woman ( it might be more than two ppl). It sounded somebody was trying to break our door & also the walls. I was so worried someone migt get hurt in the fight. So I called the night customer service for help. Still the shouting & yelling from One and other was not stopped. After about 15 mins later I called & alerted downstair reception again for help or else someone might get hurt. Through out the night we were very worried & couldn't have a good sleep even though the room is comfortable ,& it was bcos of the fights next room. The disturbing noises could be heard from the thin wall. My 1st Bad experience after 3rd visits to this hotel. Need to improve the Security for the safety of hotel guests.

4/10 Poor

KHENG H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Overall - B&S Boutique Hotel
Local amenities are great and within walking distance.

8/10 Good

Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is satisfied with service of hotel, can fulfill your request in quick.
Stayed 2 nights in Jan 2023