3 restaurants, breakfast, lunch, dinner served; American cuisine
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Reviews of Royal St. Kitts Hotel

4 out of 5
Royal St. Kitts Hotel
406 Zenway Blvd, Frigate Bay, Basseterre, St. Kitts

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 365 reviews" "
Rating 8 - Good. 116 out of 365 reviews" "
Rating 6 - Okay. 19 out of 365 reviews" "
Rating 4 - Poor. 11 out of 365 reviews" "
Rating 2 - Terrible. 11 out of 365 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rich, Monument

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good pool area, nice people
Stayed 3 nights in Apr 2024

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay, I would recommend this hotel.
Stayed 6 nights in Apr 2024

10/10 Excellent

Aime

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at the Marriott several times and this place is simply better. The included kitchens helped us avoid nonessential meals in restaurants. Grocery store and pharmacy right there. Incredible staff. The property is slightly aged but whatever. We come to St Kitts once a year and this is our new go-to. We’re very pleased.
Stayed 9 nights in Mar 2024

8/10 Good

Maxine

Stayed 1 night in Mar 2024

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good property, great staff, great location we used the beach at Marriott which was across the road. One suggestion is to put frosted glass at the bathroom windows that face the corridor on the #500 room block where we stayed
Stayed 3 nights in Mar 2024

6/10 Okay

Mavis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms!
Stayed 1 night in Mar 2024

4/10 Poor

Gleshara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here a couple times before and it was amazing but for this stay it was terrible first thing was the front room table as we set our bags on it .. started moving second thing was the refrigerator was we put something on one the selves another one fell down .. and half the lights in the rooms and front rooms were not working.. next thing .. the room like I stayed inside other rooms where I had access to use Netflix or my Disney channel not of the 3 tv’s were smart .. Both rooms were good but for one of the rooms the bed couldn’t even fit an over sized person and the pull out bed in the living room kept dropping down… Inside the small bedroom there was no certain so throughout the night all that could have been done is to cover your head from the reflection of the lights outside the room which was very annoying..
Stayed 1 night in Mar 2024

10/10 Excellent

CHRISTINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant on property, close to shopping & other restaurants. Friendly, accommodating staff & clean comfortable room!
Stayed 1 night in Mar 2024

10/10 Excellent

Krista

Stayed 2 nights in Mar 2024

2/10 Terrible

Rafael E

Stayed 2 nights in Mar 2024

8/10 Good

Kevin, Hampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short trip from the airport. The rooms were very clean and the hotel staff was great. There's a supermarket right outside the hotel which is great, because the rooms all have stoves in them. Transportation is also easy to obtain from the lobby. The restaurants kitchen shuts down somewhat early which is the only negative and it's a small one at that.
Stayed 4 nights in Dec 2023

10/10 Excellent

Johnny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing trip and experience we had. The location was perfect for dining, grocery shopping and even just a morning walk. The staff was great and friendly. The pools were great. Even had live music on Friday night. The gym had a great amount of workout equipment. Wish we had more days to explore everything.
Stayed 5 nights in Mar 2024

4/10 Poor

Mary

Travelled with group
Stayed 1 night in Mar 2024
Response from Management on 11 Mar 2024
Hi MaryWe are sorry to receive such a low rating, can you elaborate on your stay for us?

6/10 Okay

john

Travelled with partner
Liked: Cleanliness, staff & service
We had Keurig in rm however they ran out of coffee and local grocery store there didn't sell any. On site restraunt charged us almost $5.00 for a 8oz cup with no refills. The sliding glass door was covered in a film and you really could not see out side through it. The staff were very nice and friendly. They only had a band on Friday so weekends were spent across the street at the Marriott. No beach access and BRING BUG SPRAY they sit by a body of water that is over run with Mosquitoes.
Stayed 6 nights in Feb 2024
Response from Management on 11 Mar 2024
Hi JohnSorry for the inconvenience we have since had our coffee supply replenished.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All conveniences close to the resort. Restaurants on the property and across the street at the Marriott. Nice pool - very quiet. Great place to watch the 2024 Super Bowl on the Big Screen!
Stayed 11 nights in Feb 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Kelley

Nice night
Stayed 1 night in Feb 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
I really enjoyed my stay at the Royal St Kitts! My room was beautiful, staff were excellent, grounds were beautiful and the location is great.
Stayed 3 nights in Feb 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Albert, Columbus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay.
Stayed 6 nights in Feb 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Camal

Liked: Cleanliness, staff & service, property conditions & facilities
ALL OF THE ABOVE
Stayed 4 nights in Feb 2024
Response from Management on 11 Mar 2024
Thank you for your review

8/10 Good

Vitaliy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very quiet resort with 2 pools and good dining options. The closest beach is located on Mariott hotel property and it is about 10min walk. If you are not good swimmer then this beach may not work for you because of waves. It is better to rent car if you plan to stay in this hotel and explore St Kitts and Nevis. Rooms that are declared as luxury in description don't look luxury at all but have everything what you need.
Stayed 7 nights in Jan 2024
Response from Management on 11 Mar 2024
Thank you for your review

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staffing at times was nowhere to be seen. Had to haul our cases to our room by ourselves on arrival, no porter to help. Apart from one lady on the desk this vast space was empty of staff. Hardly any patrons on site only local students. Where is everybody for such a historically good hotel ? The decked area by the little lake was closed allegedy for deep cleaning but no-one cleaning in 2 weeks. Just an excuse for lack of staff. Hardly anyone in the Splash bar/restaurant. What is going on there ?
Stayed 1 night in Jan 2024

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 4 nights in Jan 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Ivelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great room
Stayed 2 nights in Jan 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Olanike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay very much and most especially the staff and service.
Stayed 4 nights in Jan 2024
Response from Management on 11 Mar 2024
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Norman, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Price to stay here is WAY to expencive for what it is..There are no views form your rooms and few views from anywhere on this property..Our room was clean and comfortable but so is a Motel 6 with almost comparable rooms...Quoted prices on Expedia we're not honoured at property 64.00 to 150.00us Expedia advertising when actual is 260.00us Don't stay here..Stay right near by for way less and come here for breakfast of dinner, but a night here is not worth the money trust me.
Stayed 2 nights in Jan 2024

2/10 Terrible

Dwayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023

10/10 Excellent

Laura, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff room was perfect for needs will return
Stayed 7 nights in Dec 2023

8/10 Good

Melanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an amazing hotel with great staff

8/10 Good

tASHA

Travelled with partner
Liked: Amenities, property conditions & facilities
We stayed at the Royal St. Kitts 2 nights in December. We arrived about 2:20p and check-in was 3p. We were told our room wasn’t ready and we needed to wait. I ventured off to find an outside bar after waiting about 15m. It would have been nice to be directed to it while we waited. We were checked in a little before 3p and the staff was very pleasant. Our room was upstairs and we were offered assistance with our back but after waiting we elected to take the bags our self. The room Is spacious, has an outside balcony, great storage etc. The room was mostly clean. The floors and rugs had dog hair and had not been swept or cleaned thoroughly. We only stayed two nights so we didn’t have our room cleaned. The last day we worked out at their fantastic gym. It was pretty clean with a lot of equipment. We asked for towels about 9a. They never came before we checked out at noon. We also swam before checkout but no towels. We left with no towel after about a hour. The lobby was beautiful. Pool area and live music were great. Bartender by the pool didn’t seem to know bartending much but he listened if you walked him through a drink. Staff was pleasant. Oh, and the security is kind of awkward. The just stand around corners and don’t say much. I’ve never seen security that tight at a hotel. Hotel was walkable to several restaurants. Coconut Grove is amazing!!!! Casino is across the street at the Marriott and several other restaurants. Bottom line: I would stay again and recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Illiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
We had a wonderful stay the staff accommodations, as well as the environment was very very nice. The place was well kept all the amenities were great. We had a wonderful time.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023

10/10 Excellent

Georgiy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel has spacious rooms with comfy bed.There is the ship near hotel and few restaurants. The beach Caribbean side can be reach by 15 mins walk.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!!
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, check in was easy, our meals at the “living room” restaurant were quick and delicious. The grocery store is right across the street and our unit has a full kitchen which makes meal prep easy and inexpensive.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully satisfied
My room was clean and tidy and also Very comfortable. The cleaning staff was excellent and very helpful and caring
Stayed 11 nights in Nov 2023

8/10 Good

Jillian M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
There was a water issue every day for the days i stayed. We were NOT informed that there was a water issue at check-in. I love the amenities the most plus the convenience of the super market etc.
Stayed 7 nights in Nov 2023

6/10 Okay

Kimberly

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room looked clean but needed upkeep. It smelled like old cigarettes. Property looked worn but pool was nice. Common areas need cleaned up as there were old water bottles and garbage in the landscapes. The area outside the hotel was nice and convenient for food and beaches.
Stayed 1 night in Nov 2023

4/10 Poor

Graham

Stayed 2 nights in Nov 2023

10/10 Excellent

Edgardo

Stayed 7 nights in Nov 2023

10/10 Excellent

Ulukia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it quietness
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeanita

Liked: Cleanliness, staff & service, property conditions & facilities
I have been coming to this property for years. The staff are wonderful and the facilities are stellar. Best place to stay on St Kitts
Stayed 2 nights in Nov 2023
Response from Hotel Management on 19 Nov 2023
Good Day Jeanita,Thank you for making us your preferred choice. We will continue to strive to exceed your expectations.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities. Very comfy.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 19 Nov 2023
Thank you for your feedback. It is a appreciated.