Basiskele Trip

The terrace was spectacular and the food at the cafe there was very yummy. The only issue we had was upon arrival at the Galataport terminal we were expecting a transfer to the hotel. I had emailed the hotel months prior to make arrangements and get a quote and then after waiting 40 minutes hailed a quote which charged us 5x what we should've paid and didn't drop us in front of the hotel. We were told on artival they don't do transfers from the port, but i have emails that quote a price. On our morning of departure, after 2 confirmations, front desk called our transfer service to find out they hadn't sent anyone and it was a last minute rush to get out the door. Staff were friendly and apoligetic for the misunderstandings which were probably solely from language barriers. Room was clean. Hotel was half a block from the Blue Mosque!

Staff was helpful, accommodating and kind at every level. The rooms and property was top notch excluding the small elevators.

The hotel was generally pleasant. They need to look their wifi speeds which are inadequate for working remotely and also look into changing the carpets in the rooms. The staff at reception could also benefit from some customer service training , exchanging some pleasentaries at check in and check out is fairly standard hotel practice and not too much to ask of what advertises itself as a 5* hotel. Generally great lobby and reception area,gym was outstanding, and great location for tram stops etc.

Hotel was great and so was the staff, the only down side is that the hotel was located around a bunch of auto body shops and nothing around the area abd requires you to take the metro to another area just to walk around.

Miriam at front desk was excellent