Reception

Reviews of El Avenida Palace Hotel

4 out of 5
El Avenida Palace Hotel
Gran Via de les Corts Catalanes, 605, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1002 reviews" "
Rating 8 - Good. 275 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Quyen, Quincy

Travelled with family
Liked: Staff & service, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Ari Antolín on 22 May 2024
Dear Quyen,Thank you very much for taking the time to rate us. It was a pleasure to welcome you to our hotel, and hope to have tha chance to do so again soon.Best regards,Ari AntolínGuest Relations

6/10 Okay

Soraia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like was the room temperature that you can’t control. Air conditioning was on and I’m usually always cold so it was uncomfortable needing to layer up to accommodate the cold room. Even trying to turn off the air conditioning, I felt like it was still on. The location was great lots of things walkable distances (restaurants, 24 hr small mini markets, Barcelona hop on and off buses, bars, shops etc). Hotel staff were nice.
Stayed 2 nights in May 2024
Response from Ari Antolín on 22 May 2024
Dear Soraia,Thank you very much for sharing your experience with us. Your comments will be passed on to the relevant department to ensure the issue is addressed.It was a pleasure to welcome you, and we look forward to your next visit.Best regards,Ari AntolínGuest Relations

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I appreciated the double sink and the quietness. The staff was not the friendliest I have encountered. Having to wait to pick up the key was not customer friendly either. One time I waited 7 minutes to pick up the key even though the staff saw me standing there patiently as they were checking in others. Did like the location since close to everything.
Stayed 4 nights in May 2024
Response from Ari Antolín on 22 May 2024
Dear Tina,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. I'll share your comments with our team to ensure our services imrove.We truly hope to have the chance to welcome you again.Best regards,Ari AntolínGuest Relations

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
A luxury hotel is only as good as their worst front desk employee and unfortunately they have a rude one overnight. I will probably book a suite elsewhere in Barcelona next time
Stayed 5 nights in May 2024
Response from Directora de Operaciones on 14 May 2024
Dear Mr. Lenert,Thank you very much for taking your time to answer our survey and give us your feedback.We are sorry your stay was not as expected.Best RegardsM.J

10/10 Excellent

Josephine, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean and staff are very helpful and location are near to everything
Stayed 3 nights in May 2024
Response from Ari Antolín on 10 May 2024
Dear Josephine,Thank you for sharing your experience with us. It was truly a pleasure to host you, and we're looking forward to welcoming you in the near future.Best regards,Ari AntolínGuest Relations

10/10 Excellent

LOREN

Liked: Cleanliness, staff & service, property conditions & facilities
He stayed in the beetle room. It was a little funky, but all in all a wonderful place to stay.
Stayed 3 nights in May 2024
Response from Directora de Operaciones on 6 May 2024
Dear Mrs. Loren,Thank you for taking your time to respond the survey. We are glad to konw that you had a unique stay with us.Best RegardsM.JOperations Director

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Aug 2023
Response from Directora de Operaciones on 6 May 2024
Dear Michael,Thank you for your time in order to write your opinion about the hotel. These two words means a lot to us. We are very happy to know that you have enjoed your stay the way you express in the survery. We hope to welcome you back again very soon.Best RegardsM.JOperations Director

8/10 Good

gregory, san francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel at the last minute and booked right away. The price is great and the service can't be beat. We loved the rooftop deck and pool. The lobby and lobby bar make you feel like you are going back in history. The bathrooms have been updated and are very new. Loved the large shower, which is unusual for a European hotel. Location can not be beat!!! The rooms could use an update but they are clean, somewhat spacious and comfortable.
Stayed 5 nights in Apr 2024
Response from Directora de Operaciones on 6 May 2024
Dear Mr. Gregory,Thank you very much for taking your time to respond the survey.We are glad to read your beautiful words about gthe service and the facilities of the hotel.We hope to welcome you back again very soon.We wish you a lovely week.Best RegardsM.JOperations Director

8/10 Good

miguel, Wellington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 7 nights in Apr 2024
Response from Ari Antolín on 1 May 2024
Dear Miguel,Thank you for your feedback! It was a true pleasure to host you, and we look forward to welcoming you back in the near future.Best regards,Ari AntolínGuest Relations

2/10 Terrible

Jose, New York

Stayed 4 nights in Apr 2024
Response from Ari Antolín on 22 May 2024
Dear Jose,Thank you for taking the time to rate us. We hope to have the chance to host you again in the near future.Best regards,Ari AntolínGuest Relations

10/10 Excellent

Wayne, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well maintained. It felt elevated in status. The check in staff were amazing. And the breakfast was first rate.
Stayed 3 nights in Apr 2024
Response from Ari Antolín on 26 Apr 2024
Dear Wayne,Thank you for sharing your experience with us. It was a pleasure to host you, and we look forward to welcoming you back in the near future.Best regards,Ari AntolínGuest Relations

4/10 Poor

alfred

Travelled with family and small children
Disliked: Property conditions & facilities
Old hotel. Needs A lot of updates, bedroom small, bed and pillows uncomfortable
Stayed 6 nights in Apr 2024
Response from Begoña de Beascoa on 23 Apr 2024
Dear Mr Carcani,Thanks for coming back; your opinion is very important for us.Actually, we are in process of complete refurbishing of all our rooms, including beds and mattresses.Please let me know next time you visit Barcelona, I will personally supervise your room assignment and will be happy to meet you again.Let me know !Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

Athol Peter

Business traveller
Liked: Cleanliness, staff & service
I work in Barcelona and am lucky to be able to choose hotels in the area around where my office is. I have a couple of favourites but both were full and so I tried the El Avenida Palace as the reviews seemed quite good. It was fine but a little tired and in need of renovation. Great location but there are many, many choices in Exiample and for the same money, a lot are better. The staff are all cool though and it's not their fault that the hotel needs some investment.
Stayed 2 nights in Apr 2024
Response from Begoña de Beascoa on 16 Apr 2024
Hello Sir,Thanks for your review ! Your comments are very important for us, so we know how you felt living with us.Yes, we are actually refurbishing all rooms in the Hotel, and hope we can show you next time you visit Barcelona.Please let me know !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful for everything
Stayed 3 nights in Apr 2024
Response from Begoña de Beascoa on 16 Apr 2024
Dear Carol,Thank you very much ! Your opinion is very important for us.We are happy you enjoyed Barcelona living with us !Please let me know next time you visit the city, I will be glad to meet you personally.Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Very convenient location. Don't miss city comtal at the corner for tapas
Stayed 5 nights in Mar 2024
Response from Ari Antolín on 23 Apr 2024
Dear Maria,Thank you very much for your feeback! It was a pleasure to host you, and we look forward to welcoming you again soon. Best regards,Ari AntolínGuest Relations

2/10 Terrible

mindy

Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Begoña de Beascoa on 16 Apr 2024
Hello Mindy,Shall we ask you about your experience with us ??Your opinions would be highly appreciated.Thanks in advance.Begoña de BeascoaGUest Relations

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Mar 2024
Response from Begoña de Beascoa on 9 Apr 2024
Hello Shirley !Thanks for coming back ! Your opinion is very important for us; so we know we are in the right way...It has been a pleasure to host you in our House, Madam, and hope we see you again very soon !Kind regards,Begoña de BeascosGuest Relations

8/10 Good

Cuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Mar 2024
Response from Begoña de Beascoa on 9 Apr 2024
Dear Mr Cuong,Thanks for coming back ! It is very important for us to know about your impressions while living with us; so we know where we are...Please let me know next time you visit our city; I would be glad to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Oumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Response from Begoña de Beascoa on 9 Apr 2024
Dear Oumar,Thanks for your opinion ! It is very important to know how our guests have felt in our House; we learn a lot.We are happy you enjoyed the city living with us, and hope we see you again very soon !Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 2 nights in Mar 2024
Response from Begoña de Beascoa on 4 Apr 2024
Hello Brian,Thanks for your review ! We highly appreciate to know how our guests have felt living in our House.We are happy you enjoyed the city, Sir, and wish to see you again very soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Moira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel of a past era with a few mod cons. Helpful Reception staff. Great location for Plaça de Catalunya and Las Ramblas. Good choice of restaurants and high end shops nearby. Roof top pool which we didn’t use but clearly a hit with some little kids.
Stayed 3 nights in Mar 2024
Response from Begoña de Beascoa on 4 Apr 2024
Hello Moira,Thanks for coming back ! Your opinion is very important for us, so we know we are in the right way or we have to change things.We are happy you enjoyed Barcelona living with us, and hope we see you again very soon !Kind regards,Begoña de BeascoaGUest Relations

10/10 Excellent

Subir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size, cleanliness , courteous staff and excellent food !
Stayed 2 nights in Mar 2024
Response from Directora de Operaciones on 30 Mar 2024
Dear Customer,We thank you for having answered the survey. We are very happy to know that you enjoyed your stay with us.We hope to welcome you back again very soon.Best regardsM.JOperations Director

10/10 Excellent

Altagracia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed 2 nights in this beautiful Palace and it was exceptional. It's well located right in the center of shopping stores, restaurants, transportation, and Las Ramblas. The room was very spacious and comfortable, but what I liked the most about this hotel was the staff. They are so friendly and helpful, specially Manuel, Gabriel, Gabriela, Juan Carlos, and Porfi. They went about and beyond to make our stay an unforgettable experience. We will definitely stay at The Avenida Palace again and we definitely recommend it
Stayed 2 nights in Mar 2024
Response from Begoña de Beascoa on 19 Mar 2024
Hello !!Thanks for your evaluation and your comments !! We highly appreciate them, and they help a lot to see thing from the other side !We are happy you enjoyed the city staying with us, and hope we will see you again very soon !!Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Julius

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff has class and tradition. My partner and I truly enjoyed our stay here. The staff was really well trained, warm and helpful. We stayed for 6 nights. The only concern was that the heating is central and at night it got a little too warm.
Stayed 6 nights in Mar 2024
Response from Ari Antolín on 18 Mar 2024
Dear Guest, Thank you so much for taking the time to write a review and for your kind words. Your feedback is invaluable to us and helps us improve our services day by day. It was a pleasure to host you, and we hope to do so in the near future. Best regards,Ari AntolínGuest Relations

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Directora de Operaciones on 16 Mar 2024
Dear Jean,Thank you very much for your rating. We hope to welcome you back again very soon.Best Regards

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly professional, kind, helpful, and very responsive. Love the location close to Casa Battlo with tons of shopping, restaurants, cafes, and bars! Would absolutely stay here again.
Stayed 1 night in Feb 2024
Response from Begoña de Beascoa on 29 Feb 2024
Hello Elisabeth,Thanks a lot for your evaluation and your comments ! They are very important for us, asnd help a lot !We are glad you felt comfortable in our House, while you enjoyed Barcelona.We would be happy to welcome you again very soon !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, exceptional staff, perfect location for wonderful stay in Barcelona
Stayed 4 nights in Feb 2024
Response from Directora de Operaciones on 28 Feb 2024
Dear Marcia,Thank you for taking your time to answer the review.We are very glad to know that your stay was as expected.We hope to welcome you back again very soon.Best RegardsM.JOperations Director

10/10 Excellent

Norihito

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staffs are so helpful.
Stayed 1 night in Feb 2024
Response from Directora de Operaciones on 24 Feb 2024
Dear Mr. Norihito,Thank you very much for choosing El Avenida Palace hotel. We are very glad to konw that your stay was pleasant and we hope to welcome you back very soon.Best RegardsM.JOperations Director

10/10 Excellent

neesar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and room was clean. Good breakfast and a great location
Stayed 5 nights in Feb 2024
Response from Directora de Operaciones on 24 Feb 2024
Dear Mr. Neesar,Thank you very much for your comments. We are glad that the service offered during your stay was as expected. We hope to welcome you back again very soon.Best RegardsM.JOperations Director

8/10 Good

Karen

Liked: Staff & service, room comfort
LOCATION, Location!!
Location: you are in the heart of Madrid. Location is amazing for shopping lovers and people that enjoy touring around. Restaurants, Zara, famous attractions are all within walk distance so you definitely get a good deal for the price for location. Cleanliness: not the cleanest hotel we’ve stayed. There’s carpets in the room and ours were very stained and felt dirty. Bathrooms are outdated and don’t have fan on so it’s just inconvenient. Bed/ comfort: bed is amazing and surprisingly super comfortable Breakfast was VERYGOOD and I think we paid 19$ euro per person which was a good deal For us. Huge selection of food, deli meat and jam, and bakery! Staff was friendly and helpful! Environment: Hotel is really beautiful on the common areas. It feels like a palace the stairs you walk on! Just the rooms need some attention and love.
Stayed 2 nights in Feb 2024
Response from Begoña de Beascoa on 13 Feb 2024
Hello Karen,Thanks for coming back ! Your opinions and comments are very important and useful for us. I am immediately transfering to our Housekeeper your words about cleanliness, thanks !!I am glad to inform that we have started renovation actions in rooms; and I hope I can show you on your next trip to the city.Please let me know !Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Begoña de Beascoa on 31 Jan 2024
Dear Simon,Thanks for coming back ! Your evaluation is very important for us, so we know how comfortable our guests feel in our House.It has been a honour to host you here, Sir, and we hope we see you again very soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit faded from its former grandeur but the staff make up for this in kind attentiveness. Rooftop bar has a wrap around view of the city.
Stayed 4 nights in Jan 2024
Response from Ari on 23 Jan 2024
Dear Catherine,We appreciate your feedback. We're delighted to hear that our staff provided attentive service during your stay. Your observations are valuable for improvement, and we hope you consider returning in the future.Thank you for choosing our hotel and sharing your experience.Ari AntolínGuest Relations

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Directora de Operaciones on 21 Jan 2024
Dear Christa,What a delightful input. Thank you for taking time to rate our hotel. It looks like you had a wonderful time with us.That is great to know and encourages to keep doing our job the best way possible.We hope to see you very soon in our lovely and sunny Barcelona.Best Regards

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff was so friendly and professional. We got to the hotel 2 hours before checkin. We had two family connecting rooms and only one was available. They were so nice to give us at least the first room early since we had just flown in with our kids and they could see we were tired. The hotel was so nice and elegant and in a very walkable location.
Stayed 1 night in Jan 2024
Response from Directora de Operaciones on 21 Jan 2024
Dear Ali,Greeting from sunny Barcelona. We are very happy to hear that you've had such amazing stay with us.Your words of satisfaction are very touchy ans helps us to offer a better service everyday.Have a lovely day and we hope to see you very soon.Best RegardsM.J

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at El Avenida Palace was absolutely wonderful. So accommodating and pleasant to deal with. Always courteous. Room was large, clean and comfortable. Bathroom was updated and lovely. Would definitely recommend and stay here again.
Stayed 1 night in Dec 2023
Response from Directora de Operaciones on 21 Jan 2024
Dear Linda,Thank you very much for your positive review. We are please to hear that our customers enjoy their stay in our hotel.Your opinion is very important and it makes us to offer an exclusive service to every customer.We hope to welcome you back again very soon.Best RegardsM.J

4/10 Poor

Aleks

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Directora de Operaciones on 21 Jan 2024
Dear Aleks,Thank you for taking time to rate our hotel.We are sorry your stay was not as expected, we take good note of your comments, and we look forward to welcome you again very soon.Best wishesM.J

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel Close to a lot of restaurants and shops.
Stayed 3 nights in Dec 2023
Response from Directora de Operaciones on 21 Jan 2024
Dear Jason,Thank you very much for your rating. We appreciate your opinion as it hepls us to improve our service.We hope to accommodate you very soon.Best RegardsM.J

10/10 Excellent

injoong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Directora de Operaciones on 21 Jan 2024
Dear Injoong,Thank you very much for your rating of the hotel.We are glad to know that the service given have fulfilled your expectationsWe hope to welcome you again very soon.Best Regards

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome stay
amazing
Stayed 2 nights in Dec 2023
Response from Directora de Operaciones on 21 Jan 2024
Dear Pradeep,It is a pleasure to receive such amazing input.We love our job and we try to enjoy and offer the best service possible to all our customers.We long for your next visit to town.Greeting from sunny Barcelona!!Best RegardsM.J

10/10 Excellent

Catherine Torrese, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, I would like to say that what you see in the pictures when searching this hotel is truly what you get. This hotel is beyond gorgeous and amazing that my mom and I felt like a Princess. We recently stayed at El Avenida Palace Hotel from December 6 to 9, 2023 in room 303. The room was gorgeous and spacious as well as very quiet considering we had a view of the street. The staff was very courteous and friendly at all times. The hotel is centrally located and is within walking distance to pretty much everything. We also took taxis at times which were not very expensive. Most importantly, I would like to give a huge shout out to Begona and Monica who made my mom's birthday very special. I had placed an order for a Bouquet of Flowers💐, Champagne and Balloons and they truly exceeded my expectations. Sincerely, Catherine
Stayed 3 nights in Dec 2023
Response from Directora de Operaciones on 21 Jan 2024
Dear Catherine,How beautiful and touchy words you've placed in this review. We are very happy to read that both you and your mom had a pleasant stay with us.Believe when I say that we love our job and we try to be the best ambassadors of the hotel El Avenida Palace.Thank you again and we long for having you and your mom again very very very soon.Best RegardsM.J

10/10 Excellent

Jose, Great Neck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Directora de Operaciones on 21 Jan 2024
Apreciado Jose,Gracias por haber escogido nuestro hotel en su visita a la ciudad de Barcelona.Estamos encantados de saber que disfrutó su estancia y por ello, nosotros también la hemos disfrutado.Esperamos verlo muy pronto en EL Avenida Palace.Saludos CordialesM.J

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location, staff, cleanliness, and room size. Would book again for sure.
Response from Begoña de Beascoa on 9 Dec 2023
Hello We,Thans for coming back ! We highly appreciate you comments; they encourage a lot.We are happy you enjoyed your visit to Barcelona, and we hope we see you again very soon !Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

Wen Qing

Travelled with family
Liked: Cleanliness, staff & service
The hotel is located at the centre of the city. Front deck employees were very nice and helpful, giving us all the tourist infos the first timers need to have. Breakfast was nice. The suit was clean, the only thing was that we were here in November, the room was still very hot but there was no AC.
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on 9 Dec 2023
Hello Wen Qing,Thanks for coming back; your opinions are very important and helpful for us.Yes, unfortunately, we have air conditioning OR heathing in the whole building, but not both possibilities..., we are working on this at the moment, and I apologyse for the inconvenience...Please let me know next time you visit the city; I would be happy to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really nice people
Stayed 6 nights in Nov 2023
Response from Begoña de Beascoa on 9 Dec 2023
Hello Roy,Thanks a lot for your words and your evaluation !It is very kind of you, and we are happy you had a good time with us, and enjoyed Barcelona.We hope we see you again very soon !Kind regards,Begoña de BeascoaGuest Relations

4/10 Poor

Kristian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Thumbs up to aesthetics, thumbs down to service
The hotel looks great and is in good condition. I unfortunately can speak and understand a little Spanish, and have recognized that the hotel staff gossip about guests in front of the guests. This could be a culture thing, but can be deemed rude by other visitors. Some staff are friendly and some are not. Love the hotel aesthetics but can definitely improve the customer service part.
Stayed 1 night in Nov 2023
Response from Begoña de Beascoa on 9 Dec 2023
Dear Kristian,Thanks for your review; your comments are very important for us, and I am really sorry about them, regarding our staff. Of course, I will transfer them and I apologyse.Please let me know next time you visit us; I would be happy to meet you personally.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

CasSandra

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast every morning was great. Rooms clean. Staff was very nice. Appreciate you all.
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on 9 Dec 2023
Hello Cassandra,Thanks for your evaluation and your comment ! We are glad you enjoyed Barcelona living with us, and we hope we see you again very soon !Kind regards,Begoña de Beascoa Guest Relations

6/10 Okay

Sau Chun

Stayed 1 night in Oct 2023
Response from Begoña de Beascoa on 9 Dec 2023
Dear Sau Chun,Thanks for your review and your punctuation, it is very important for us.I am sorry we did not meet your expectations, Sir, as far as I see your evaluation.Please let me know next time you visit us; I will be happy to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

Gordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on 7 Dec 2023
Dear Gordan,Thanks for your evaluation.Let me know next time you come to visit us, so I can welcome you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for a Stay in Barcelona!
Everything was as advertised! Great hotel for a stay in Barcelona. Staff was very helpful and attended to our every need.
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on 7 Dec 2023
Hello Charles,Thanks a lot for your evaluation and your comment !!I will forward your words to my colleagues.Let me know next time you visit us; I will be happy to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Begoña de Beascoa on 7 Dec 2023
Hello Mary Ann,Thanks for your evaluation !!It has been a honor to host you here, MadamWe hope we see you again very soon !Kind regards,Begoña de BeASCOAGuest Relations