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Reviews of Hotel Mura

3 out of 5
Hotel Mura
39 Glazne Str, Bansko

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jodie Ann

Stayed 1 night in Feb 2022

6/10 Okay

MIRELA

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The rooms need an upgrade. Smell bad, the towels are so used or bad washing machine. The spa is excellent and makes all money paid. We get a ticket for parking on front of the hotel. The receptionist said the parking is not free but didn’t mention we gonna get a fine if we leave the car there. We left one day earlier, but no refund or credit for that. The receptionist said that is not possible because our reservation was pre-paid! Instead we paid the fine. The breakfast is served until 9:30AM,to early for us to can enjoy the second day of this.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa ideal and comfort without a lot of people
Ice and friendly staff especially the young lady from spa
Stayed 3 nights in Jan 2020

10/10 Excellent

Mirjana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
It is exactly what it is cheap . So what would you really expect.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with decent spa, breakfast and shuttle to the gondola
Stayed 3 nights in Dec 2018
Response from hotel Mura on 8 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ski trip
Overall it was great.
Stayed 4 nights in Mar 2018
Response from Guest Relations Manager on 8 Jan 2019
Dear Jeffrey, Thank you so much for your kind words. We at hotel Mura are working hard to satisfy every customer request and we are always delighted to receive nice reviews by our lovely guests. It really means a lot to us and your approval is our reward for a job well done! We would love to have you as a guest again! Best Regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good Jacuzzi and Sauna
It's a great 3 star hotel, all amenities are good. The Jacuzzi and sauna were amazing after a day of skiing. Very convenient located, just 3 minutes by car to the gondola. Close to the main street with restaurants at walkable distance. Very nice staff. We will definitely be back next year and stay here again.
Response from Guest Relations Manager on 8 Jan 2019
Dear Julia, Thank you so much for your kind words. We at hotel Mura are working hard to satisfy every customer request and we are always delighted to receive nice reviews by our lovely guests. It really means a lot to us and your approval is our reward for a job well done! We would love to have you as a guest again! Best Regards,

10/10 Excellent

Burcu Meryem

Stayed 2 nights in Mar 2023

2/10 Terrible

Drinias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Drinias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Παλιό και υπερτιμημένο
Αντιεπαγγελματική και Θρασύτατη η συμπεριφορά της διευθύντριας του ξενοδοχείου. Υπάρχουνε σε ακτίνα 100 m πολύ καλύτερα ξενοδοχεία με καλύτερες παροχές και καλύτερη τιμή
Stayed 1 night in Feb 2020
Response from Product and Sales Departments hotel Mura on 18 Feb 2020
Dear mr.Drinias, we would like to express our surprise, in regard to your review, since you did not mentioned anything during your official stay period or even after your extendention of the reservation in hotel MURA. However, we wish you all the best and hope that we'll see you in Bansko resort, again. Best regards, Product and Sales Departments