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Reviews of Four Points by Sheraton Bansko

4 out of 5
Four Points by Sheraton Bansko
7 Glazne Str., Bansko

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

8.0/10

Cleanliness

6.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Nice to have spa on-site. Rooms were quite warm and beds not very comfortable. Pleasantly surprised by food despite previous reviews. Lovely bar/ lounge area. Conveniently close to ski station.
Stayed 4 nights in Mar 2023

10/10 Excellent

Andrew Peter

Stayed 6 nights in Feb 2023

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Jason

Stayed 4 nights in Jan 2023

10/10 Excellent

Karl

Stayed 1 night in Mar 2022

8/10 Good

jacqui

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Feb 2022

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Strazhite Hotel
Nice large hotel lobby and bar My room was large with a decent en-suite The bed unfortunately was not very comfortable The breakfast buffet was reasonable with a lot of choice. The evening buffet however was not particularly appetising. The pool and spa area was very nice and kept really clean. Ideal location for skiing as the gondola is only a ten minute walk. This is the fourth hotel I’ve stayed at in Bansko, might not be the best but I would stay again because it’s a great location and very good value for the price I paid.
Stayed 5 nights in Jan 2022

8/10 Good

Liam

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Jan 2022

4/10 Poor

Ioan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not again!
We had a demi-pensions, Buț we was very disapointed about breakfast and dinner. The Food was horror!
Stayed 5 nights in Dec 2021

8/10 Good

LUDMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The hotel is not a good one
The welcoming was bad - the clerk didn't bother to stand up, he had a lot of attitude. There was a water leak in the room's bathroom. The bed was so uncomfortable
Stayed 3 nights in Feb 2020

4/10 Poor

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
I liked that it was close to the gondola and the rooms were big and airy with plenty of hot water. I thought it was good value. I liked some of the staff, especially one of the waitresses with long brown curly hair and the barman and Ibrahim on reception,. Some of the others were deliberately rude and unhelpful. There seemed to be no manager, or no effective manager. Who lets staff smoke in the kitchen? Why does the bar not open earlier to serve proper coffee when the coffee at breakfast is instant? Why was all the food so over cooked? Why does no one seem to take pride in the hotel and in being Bulgarian?
Stayed 7 nights in Feb 2019

2/10 Terrible

Reuben

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Hotel and Resort
From the moment we checked in the staff were most unhelpful and cold. The Bellboy stood at our door basically waiting for a tip to be handed over which i find quite rude even when i do tip quite often but only on my terms. The food is shockingly poor with not even water or coffee being available in the evening when on a half-board basis. The food was so poor we decided to eat our for two of the nights for a break from the terrible slop. The breakfast is also terrible and very limited although they did provide tea & coffee in the morning. The location is good for the centre of town with everything within walking distance to the gondola etc. The queues for the Gondola in the morning are ridiculous as well as the free shuttle bus to the top of the Gondola therefore we paid for a taxi to take us to the top each morning otherwise you would be queuing for no less than 1.5-2hrs each day to just get to the top of the mountain. I will not be returning any time soon.
Stayed 5 nights in Feb 2019

2/10 Terrible

Vitaly

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water
The breakfast is terrible. And we didn't have hot water even when we asked it from the reception .
Stayed 5 nights in Dec 2018

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, friendly and helpful staff. Good location, great facilities and I had read the food was an issue but my party of 12 adults had no issue and found some of it very tasty.
Stayed 4 nights in Feb 2018

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great service - beds were utterly terrible though, would have been more comfortable sleeping on the floor
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, 5 mins from the Gondola
We had a fantastic stay with our two young children aged 3 and 5. They loved the pool!

6/10 Okay

carl

Liked: Cleanliness
Disliked: Staff & service
Rude staff
Rude staff spoiled a good hotel and nice resort.

8/10 Good

Thomas

Stayed 5 nights in Feb 2023

10/10 Excellent

ENDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey mükemmeldi
Stayed 3 nights in Jan 2023

8/10 Good

Vasileios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Όλα ήταν καλά μόνο τα κρεβάτια το στρώμα ήταν χάλια..
Stayed 3 nights in Mar 2019

6/10 Okay

Ali Can

Liked: Cleanliness, property conditions & facilities
Bansko icin orta düzey...
Yatakların birleştirilmiş ayrı yatak olması, konforu olumsuz etkiliyor. Otel merkezi ve içerisindeki sıcak havuz, saunalar gayet kullanışlı ve guzel. Personel orta. Yemekler vasat. Büyük beklentiyle gitmezseniz kabul edilebilir özellikte olduğunu anlayacaksınız.
Stayed 5 nights in Dec 2017

6/10 Okay

Dimitrios

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort