Terrace/patio

Reviews of Anantaya Resort and Spa Chilaw

4.5 out of 5
Anantaya Resort and Spa Chilaw
Karukupane, Bangadeniya, Bangadeniya

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 49 reviews" "
Rating 8 - Good. 13 out of 49 reviews" "
Rating 6 - Okay. 11 out of 49 reviews" "
Rating 4 - Poor. 7 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Asanka

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

8/10 Good

Hasareli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay away from the busyness
The overall experience was satisfying. Breakfast and dinner had a decent spread and to top it up the food was quite tasty. We enjoyed the breezy weather and the endless garden area which gave us ample space gaze around. Friendly staff.
Stayed 2 nights in Sep 2020

6/10 Okay

gunwoo

Liked: Room comfort
Stayed 1 night in Jun 2020
Response from FOM on 29 Jun 2020
Dear Mr. Gunwoo, Thank You very for your great feedback. We are open after Covid 19 pandemic. We would like to welcome back and enjoy your stay. Best Regards, Front Office Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Location, facing both the pool and the Indian Ocean was superb. We had an ongoing problem with the toilet which kept running - it was attended to unsuccessfully twice before being completely replaced on our third and last day which also did away with the intermittent unpleasant smell. There was no fridge until we asked and the one then provided sounded like a steam engine. But we loved the property despite this and the buffet food was excellent.
Stayed 3 nights in Jan 2020

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the stay
Amazing Stay worth the money and the staff was very much helpful
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC didn't work properlly. Washrooms was not cleaned properlly when moved in... lots of stain.
Stayed 1 night in Oct 2019
Response from Kasun De Silva on 15 Oct 2019
Dear Valued Guest Greetings From Anantaya chilaw !!! Thank you for the Valuable comment .Sincerely apologies for the inconvenience caused . We will consider it as a constructive feed back and we will take all necessary actions to avoid reoccurring this kind of issues. Hoping that you would allow us to serve you better at your next visit Chilaw

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A poor experience overall.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful atmosphere, Excellent service. The Villa was breathtaking ❤ Thank you team
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Venus, Hong Kong

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I already mentioned my boyfriend is Vegetarian when I booked hotels through Expedia but all Sri Lanka hotels ignore Expedia request box...Especially this hotel, set dinner don't have choice in Main Course of Vegi food in dinner. It caused me had big arguments with my boyfriend and I cried to ran away from this hotel restaurant due to no staff can speak English. I will never come to this hotel again which screw up my romantic holiday.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing .
If you compare the dinner buffet with what you get at the Kingsbury , Shangri La or Cinnamon Grand in Colombo at the same price this is poor . The staff are very friendly but poorly trained .
Stayed 2 nights in Mar 2019

6/10 Okay

J D J

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Ashika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

Hishan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good if the reservation team be more aware about the guest booking instead of getting panic when the guest checking-in, infact about this reservation I have already informed some officials (Nalika) in advance to prevent such inconvenience which I have noticed haven’t even passed through which I didn’t expect. Other than these unhappy moments the property, its ammenities and the rest service cannot be matches with many Hotel. Superb hotel and the location. They have spent thousands and millions to make this hotel so fantastic and to make the guest happy. Will recommend to others and will visit again.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 6 nights in Oct 2018
Response from Kavindya on 31 Oct 2018
Dear Guest, Thank you for your review about your stay Hotel Team

10/10 Excellent

Gershon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained property.
The resort was amazing only bad thing is that there was a lot of flies. But besides the flies very clean and really well maintained. Defiantly recommend it.
Stayed 1 night in Oct 2018
Response from Kavi on 17 Oct 2018
Dear Guest, Greetings from Anantaya Resorts & Spas! It is a great pleasure to have you at Anantaya and we are delighted to hear that you had a good name at Anantaya. Issue highlighted with regard to the flies is well noted and we will take required actions immediately for the same. Looking forward to welcome you at Anantaya again Warm Regards, Team Anantaya

8/10 Good

Bertrum

It’s licated in a calm coastal location and has all the amenities for a spa hotel. Check in staff were excellent and maintained the hospitality Srilanka is well known. Rooms are a bit dated-didn’t have a fridge and the safe was movable. But this was rectified promptly. We were on half board but the first night was a ala Carte menu with minimal options. All in all the staff are excellent and went out of the way to make our stay memorable and pleasurable. Some maintenance and updated is much needed.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The food was good. The room was excellent. However, the staff were at times not very helpful. Overall, a good stay.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Pools were fabulous. Beach was pretty Staff were friendly
Stayed 1 night in Aug 2018

6/10 Okay

Paula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort is located on the beach and has two great pools. The rooms need some maintenance and cleanliness could be improved the restaurant and bars could be improved a bit
Stayed 1 night in Aug 2018

6/10 Okay

flapper, sydney

Disliked: Cleanliness, property conditions & facilities, room comfort
Good pools. Needs maintenance. And cleanliness. Restaurant and bars need work. Expensive for external activitivities
Stayed 1 night in Aug 2018

8/10 Good

Numal, Uk

Liked: Cleanliness, room comfort
Nice place in chelaw.beautiful hotel setting,amazing swimming pool very large. Excelent
Stayed 2 nights in Aug 2018

6/10 Okay

Chami, London

Liked: Staff & service
Disliked: Property conditions & facilities
Break at the other Anantaya
Pleasant & helpful staff but the condition could have been improved a lot. We always loved Anantaya after spending an amazing time at the Pasikuda venue but was disappointed to witness the status at the Chilaw branch with torn bed sheets on the additional bed and the aged status of the same. The rest of the hotel looked great with a good Gym and recreation facilities. The resting chairs at the pool are a great feature and also the water villas. Not too far from Colombo and an easy route. Thanks
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best beach property
Exclusive property , amazing very large pool, courteous staff, and a life time experience
Stayed 3 nights in Jul 2018

2/10 Terrible

Sudarshana, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor organisation
We booked this hotel though the Expedia app and it clearly showed we booked 2 double beds including breakfast.However when we entered the hotel they said we weren’t illegible of owning a room with 2 double beds then we payed (EXTRA) money for 1 single bed. Yet when we entered the room we realised it wasn’t cleaned properly as we spotted dead flys and stains on floors as this situation is not good enough for my kids ! The toilet paper was not refilled at all as we were left with a quarter only! And we had no soap , shampoo or conditioner as this is very poor organisation . We went to the hotels cafeteria for breakfast and the stuff member at the front showed us to the food and she told to go get our food and showed us to our table yet when we filled our plates and got to our table another member came up to us and he said we have to pay for breakfast but we booked the hotel room including breakfast, we are completely confused and unhappy about this situation, and we are Australians and every 6 months we travel around the world and we stayed in a variety of hotels and this was our first ever experience of having a horrible day ! We are unpleasant about what had happened! (This is no at all a 5 star hotel) by the way good job editing your photos! We won’t recommend this hotel for any one ‘’ Ananthaya chillaw Srilanka “
Stayed 1 night in Jul 2018

6/10 Okay

Rachel, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was delightful, a large space and lovely views of the beach. The staff were disappointing, turn down service was poor and had to serve ourselves water at dinner. Pool was really lovely as was the general setting of the hotel.
Stayed 2 nights in Mar 2018

10/10 Excellent

Oren, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort by the beach
I stayed 2 nights im march 18. Excellent resort! Great huge pool, great suit and beautiful dpgarden.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Beautiful hotel setting - lovely rustic feel and good food. But hotel horribly understaffed (though staff are lovely) and no guards for swimming and this is potentially a treacherous sea. Could be a superb hotel if one sorts out attention to detail.
Stayed 1 night in Mar 2018

10/10 Excellent

Eshani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene, beautiful retreat
Great service. Great ambience. Far away from everything else though. If you're looking for a relaxing getaway/ staycation, I'd highly recommend it.
Stayed 1 night in Feb 2018

4/10 Poor

Rose, UAE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very stressful first day
Accustomed to 5 star accommodations I had a 1 star experience for a planned R&R vacation. Upon arrival I was escorted and told my deluxe room was upgraded to a premiere room. The room I was put in was not fully stocked (no safe, robe....), everything was dusty, and the patio area filthy. Ofcourse those concerns could easily be remedied. However, NO ELECTRICITY became a recurring problem until I demanded a new room the next day. Every time the electricity went out I had to wait in a hot room for their maintenance to come in with a temporary fix.
Stayed 4 nights in Jan 2018

8/10 Good

RANJIV

Liked: Cleanliness, staff & service, room comfort
Getaway by the sea
Helpful staff, rooms facing the sea, our double bed had 2 mattresses which was an inconvenience, sofas inside the room and inbalcony need a major cleanup to get rid of the stains, 2 identical large swimming pools with a flat depth of 1.2m, good wifi throughout the hotel. Food was good. 4 stars.

10/10 Excellent

Mr Walker, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun, beach, food, reading, pool, Jacuzzi...
Great place! We would stay again! They have a good size stretch of private beach. The resort is in a remote location so isolated from the main population. The misses loved it, but I think a stretch of four to five nights is enough for me. After that time I would get bored and start putting on weight :-) Prices outside your agreed package is priced twice as much as you would expect to pay elsewhere on the island. I. E. Cocktails $8 , Airport transfers $100 one way, Day excursion to Kandy $100 each when you include the attraction entrances. -- Pros -- Everything was maintained to a high standard Staff did their best to help you in all situations The restorant realy made a good effort with the service and food. We never got bored with the food. -- key points -- Hot water availablility - Unlimited Shower strength - good water pressure Room Size - Large, perfect Hanging space and draws - adequate Insects - no problem in the room, we were given a plug-in mosquito killer. But in the restaurant we were troubled by small flying insects. Daily room cleaning - extremely good cleaning and they try to work around your agenda. Sound proofing - excellent between rooms, but noise from kids in the pool Internet speed - Good for web browsing

10/10 Excellent

K, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and people
The hotel is located between the sea and a lagoon with a lot of greenery. The people are so friendly and very nice and helpful, the hotel organized a one day trip for us to Candy through the elephant orphanage, tea factory and different temples and cities. I strongly recommend Srilanka and this hotel. The island is amazing, cheap, nature and wild life is everywhere and people are nicest.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money
Overall it was a OK stay, but the room is not worth the money. Room was very filthy and the bathroom smells like puke. Food was not that great either. Lots of flies around the buffet area. Basically hotel needs to be cleaned in more regular basis. It looks like very poor management. I feel sorry for the hotel. Hotel was opened four years ago and it actually looks like it was open 15 years ago.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel. Beach is not swimmable.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but expensive...
Good hotel but too expensive for the area...

8/10 Good

ECV, Bahrain

Liked: Cleanliness, staff & service, room comfort
An escape within a different world
The Anantaya Resort played a perfect supporting role to the country of Sri Lanka. The hotel was simple and elegant in all aspects from resort design to staff response. The resorts remoteness was both a pleasure and a challenge when it came to outside ventures. This is being improved. Certain promised amenities, such as Wi-Fi, were non-functioning during our stay. After the initial "shock" the scenery, beauty and service made up for these inconveniences.

10/10 Excellent

Ralph, Dubai, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
We booked 4 nights at the Anantaya. The hotel was beautiful and thr staff was very courteous. The room we stayed in was very coY and comfortable and all rooms as far as I know have views of the Indian ocean and a river from each side.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

8/10 Good

Byung Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족 이예요
숙소가 매우 아름다웠습니다 서비스 및 시설도 만족하였습니다 스리랑카로 많이 놀러오세요
Stayed 1 night in May 2019

10/10 Excellent

Fournier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Je recommande cet hôtel. Le personnel est au petit soin et à l'image du pays très souriant. La restauration locale et internationale est très bonne.
Stayed 2 nights in Feb 2018

4/10 Poor

David&Sarah, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très moyen voir pas terrible
Hotel très moyen voir pas terrible : pas mal de petites bête en tout genre dans la chambre, dès notre arrivée problème avec la baignoire, le lendemain le mini frigo explose, le surlendemain c'est la clim qui ne fonctionne plus... sans compter les coupure d’électricité. Nous avons donc changé de chambre au bout du troisième jours. Plage très decevante et mer très très agitée

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ужасный корпус s
Поселили в номер s06 ( хотя все остальные корпуса были практически пусты),вид из окна на старое кладбище, номер на третьем этаже ,на крыше живут голуби, крышу от номера разделяет лист гипсокартона , спать не возможно ощущение толи курятника , толи голубятника. Не расселяйтесь в этот корпус!!!!

10/10 Excellent

Kristiina, Espoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ihana hotelli! Upea aula ja lämmin vastaanotto, iso huone ja ystävällinen henkilökunta. Jos kaipaa menoa ja ostosmahdollisuuksia, kannattaa suunnata muualle, mutta tämä on täydellinen paikka rentoutumiseen.

8/10 Good

Juerg, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Gartenanlage mit traumhaften Suiten!
Wunderschönes Resort mit sehr gepflegter Gartenanlage. Obwohl das Hotel sehr gut ausgebucht war, spürte man die Anwesenheit der anderen Gästen kaum. Dem Servicepersonal fehlt es noch etwas an Training, doch dies wird mit Freundlichkeit und Charme wieder wettgemacht. Ein grosses und vielseitiges Buffet kann man zu den jeweiligen Mahlzeiten erwarten. Hier wünschte ich mir noch etwas mehr à la minute gebratener Fisch bzw. Fleisch, da dies warmgehalten schnell an Qualität verliert. Alles in allem ein sehr empfehlendes Resort!

10/10 Excellent

stella, reims

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reposant
Le sri lanka ne se veut pas une ile balnéaire car très jolie a visitée. Cependant, nous avions réservé 7 nuits à l’hôtel Anantaya, loin de tout, nous avons privilégié de se reposer car les transports sont compliqués, longs ...