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Novena Hotel

4.0 star property
Travelers find respite at this urban retreat where they can lounge by the pool or book a revitalizing massage treatment after exploring the city

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Novena Hotel offers a peaceful city escape with a garden oasis and children's playground. Enjoy a massage at Whales spa or regional cuisine at Kahuripan Resto. Practical amenities include complimentary self parking, high-speed WiFi, and express check-in service.

Reviews

4.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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About this property

Novena Hotel

  • Upscale hotel in the city centre
  • Consider a stay at Novena Hotel and take advantage of a garden, a playground and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. The on-site local and international cuisine restaurant, Kahuripan Resto, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi.
  • Other perks include:
    • An outdoor pool and a children's pool
    • Free self-parking
    • Buffet breakfast (surcharge), express check-out and express check-in
    • 7 meeting rooms, a reception hall and a lift
  • Room features
  • All 126 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and free bottled water.
  • Other amenities include:
    • Rainfall showers and free toiletries
    • Flat-screen TVs with cable channels
    • Electric kettles, daily housekeeping and desks

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Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 250000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 100 for adults and from IDR 50 for children
  • Rollaway bed fee: IDR 250000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Novena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novena Hotel?

Self-parking is free at this property.

What time is check-in at Novena Hotel?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Novena Hotel?

Checkout is at noon.

Where is Novena Hotel located?

Located in the heart of Lembang, this spa hotel is within 1 mile (2 km) of Farmhouse Susu Lembang and Amazing Art World. Indonesia University of Education and Villa Isola are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

4.8

4.0

Cleanliness

6.0

Location

4.8

Staff & service

4.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 1 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

Reviews

Verified

2/10 Terrible

Muldasanto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

KECEWA

saya bayar bayar ke hotels.com Rp1.439.100,00 untuk 3 org dan fasilitas 3 org termasuk sarapan untuk 3 org... ternyata data yang tersimpan di komputer hotel hanya Rp1.145.000,00 dengan kode booking yang berbeda walau data nama sama.... ternyata yang pesan expidia bukan hotels.com.... KECEWA.......
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Er

Disliked: Cleanliness, property conditions & facilities
Pros: Room Size is very good. Cons: Very poor breakfast selections, flies everywhere (lobby, restaurant), bathroom amenities very bad and dirty, staff required further training in hospitality.
Stayed 1 night in Nov 2018
Verified

8/10 Good

Jihyun

Liked: Room comfort
Stayed 1 night in Mar 2019