Bandar Puncak Alam Trip

Convenient to the airport, terminal 2. The room was comfortable, good ac, decent water pressure, and clean. The only issue I had was the elevator kept going out of service. When I arrived I had to carry my bags up to the 3rd floor.

You will be asked to pay a tourism fee at check in and also a deposit. The deposit was only supposed to be 250MYR and they took 400MYR, That is still pending being refunded, as it takes weeks to be refunded if you use a card. Not sure why we had to pay so much when we only had one room. There are elevators on the property which require the use of the access card. We were only provided one for use the entire trip, so if you have a bigger family, than the 3 of us, that may pose to be an issue. The house was not cleaned or dusted when got there. We did request recleaning and they did send someone to clean again. The house was, however, not equipped with basic items needed. Including only having clothing hangers and hair dryer for one room, the master. There were no plates or utensils that we could find to use if we needed. They also have no rags to bathe with if those are needed for you. They only provide bath towels. The house does come with a washer/dryer all in one, but you will need to purchase your own detergent and softener if you want to use it. Maybe we weren't using the right settings, but it took forever to dry the clothes. The staff is very responsive when you do contact them which was a plus for us. The room had a gorgeous view and the rooms were spacious. The location was pretty convenient for the majority of places we went. There is a metro entrance not too far from that location, though we did not use it.

The property was clean and cozy and easy access to transportation

This was our 3 rd sty at this hotel in 3 months . just loved it . The staff the pool , the great burger lab at the pool . Comfy beds , water everyday , a fridge and very helpful staff . Only complaint was the man who worked at the coffee and I understand this is not managed by the hotel .