Ban Sana Trip

Property is awesome, but the main hindrance is language barrier, staff and no one can speak English

The hotel was clean and well-kept, and its location near many shops was very convenient. The staff were friendly and helpful throughout our stay. My only issue was that the toilet paper rolls were quite small, and only one was provided; with three of us staying for four nights, we had to request additional rolls multiple times.

The room was very nice and the whole process of checking in and out was easy

The hotel was excellent, a large room with everything a family needs (including a washing machine). The staff was courteous and helpful, the breakfast was very good, the shuttles were excellent, punctual and very punctual. I will return to this hotel next time.

Staff tried charging an extra fee at check out which wasn’t stated in policy for towel use. 250 baht for airport shuttle. Room was clean and spacious with comfy beds. Overall staffing was nice but I did not appreciate the problems they tried giving us at checkout.