Reception
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Reviews of Mercure Baku City

5 out of 5
Mercure Baku City
12 Insaatçilar Prospekti, Baku

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

2.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

bassam

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Mercure Baku City hotel on 18 Mar 2024
Dear Mr. Alwazzan, Thank you so much for taking time to share your feedback at Mercure Baku City. We really hope to see you again soon.Kind regards,General ManagerKamran Kazimov

4/10 Poor

Wenshen

Stayed 3 nights in Sep 2023

8/10 Good

ahmad

Stayed 3 nights in Jul 2023

10/10 Excellent

William

Stayed 7 nights in May 2023

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very polite and always willing to assist with anything.
Stayed 9 nights in May 2023

8/10 Good

Martha

Stayed 7 nights in May 2023

10/10 Excellent

abdullah a n a

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

filippo

Disliked: Staff & service, amenities, property conditions & facilities
Camere ok, acqua calda inesistente. Tende non oscuranti ( entra luce fin dalle prime ore del mattino). Gestione dello staff pessima. Nessun aiuto per noleggio auto, tour etc. La cosa più grave è che mi sono lamentato per 2 volte che lo scarico non funzionava e non hanno fatto assolutamente nulla per risolverlo ( cosa che mi era stata garantita). Doccia sempre fredda e non hanno fatto nulla. Al check out un signore senza cravatta mi ha detto che sarebbe stato meglio per il futuro chiedere un cambio camera con upgrade piuttosto che far risolvere il problema ( assurdo).
Stayed 2 nights in Apr 2024

2/10 Terrible

Ertan

Stayed 4 nights in Apr 2024