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Nice place in luxurious area, away from centre but not far.
Ammar
Stayed 3 nights in Jan 2024
Response from Orkhan Safarov on 22 Jan 2024
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Baku Team
A lot of guests were smoking in a non-smoking area (elevators, corridors, rooms) without consequences from the hotel's side. Both the hotel security and I saw this but didn't act. Additionally, the smell spread throughout the entire floor. Guests were also cooking in their rooms, making my stay noisy and horrible.
Response from Holiday Inn Baku Team on 10 Nov 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Response from Holiday Inn Baku Team on 12 Oct 2023
Dear guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
The hotel was conveniently located in the centre of the city. We were upgraded to a suite and had a lovely time. The front desk staff were particularly helpful. Wifi was good. Would certainly recommend this hotel and stay here again. Thank you!
Verified traveller
Stayed 1 night in Apr 2023
Response from Holiday Inn Baku Team on 12 Apr 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Dear guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Holiday Inn Baku Team
Response from Holiday İnn Baku Team on 15 Mar 2023
Dear Talal,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
8/10 Good
Almohannadi, Doha
Travelled with group
19 Feb 2022
Liked: Cleanliness, staff & service, amenities
Good and safety
Almohannadi
Stayed 1 night in Feb 2022
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The Hotel was very clean and availability of hand sanitizer and masks were everywhere in lobby and on every floor near the elevators. Staff all hours were very friendly and helpful. Breakfast was Ok with a variety of choices including fresh made omelets! breakfast staff was very attentive and helpful. location is Ok not near many active venues or restaurants but a quick cheap can ride.
ISMAEL
Stayed 7 nights in Dec 2021
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
10/10 Excellent
Vladlen, Brooklyn
31 Oct 2021
Liked: Cleanliness, staff & service, amenities
Great location, beautiful hotel, friendly and respectful management and staff.
We was 2 nights . They have there nice service and breakfast . The front desk team very helpful and they know how to give professional services. We will be happy to come back holiday in Baku. .
Chen
Stayed 1 night in Sep 2021
Response from Holiday Inn Baku on 28 Sept 2021
Dear Chen,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management Team
I choose this hotel every time I’m in town for the excellency in everything: exceptional and friendly staff, breakfast, gym and perfect location.
Nikolay
Stayed 4 nights in Aug 2021
Response from Holiday Inn Baku on 28 Sept 2021
Dear Nikolay,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management Team
Reception was asking weird questions if we have marriage certificate abd also had to wait since hotels.com reservation was not in their system. No smile from staff and weird questions, and face expression “no welcome”. Hospitality of staff needs to be improved. Being a gold member does not mean anything to them :)
one of the best hotels that i ever been in. i do not understund why this hotel have only 4 star and not 5 stars. every thing was perfect. form the staff and the size of the room and the cleanes. next time i will not think twice...
We stayed at Holiday Inn Baku with the family and had two rooms. The rooms were spacious and clean. The breakfast buffet was excellent and the staff was very friendly and courteous. Excellent facilities as well: gym and pool. Will certainly visit again.
Dear Nikolay,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team
Convenient location. Staff were extremely helpful.
Verified traveller
Stayed 4 nights in Nov 2019
Response from Holiday Inn Baku on 21 Nov 2019
Dear Anonymous,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team
Dear Özgür,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team
This is a spectacular Holiday Inn! From conference facilities to food and view.
Michael
Stayed 1 night in Nov 2019
Response from Holiday Inn Baku on 22 Nov 2019
Dear Michael,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team
10/10 Excellent
Verified traveller
6 Nov 2019
Verified traveller
Stayed 2 nights in Nov 2019
Response from HI Baku on 21 Nov 2019
Dear Anonymous,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team
Great highly recommend tilo stay in shopping center close by.
Kiyamo
Stayed 1 night in Oct 2019
Response from Holiday Inn Baku on 20 Oct 2019
Dear Kiyamo,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team
The location is excellent. The gym is better than most hotel gyms. The staff are unusually helpful and attentive.
Michael
Stayed 1 night in Aug 2019
Response from Holiday Inn Baku on 8 Sept 2019
Dear Michael,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team
It takes at least 3 times requesting things to get them done.
Our booking was for a non-smoking double bed. We were given a smoking floor twin bed. They said they will combine the beds; but took ages until I requested one of the nearby housekeeping staff to do it for me.
They also promised to look for a room with a bath tub but did not receive any reply from them.
I called at least 3 times before they got me a baby bed.
I called and requested in personal the house keeping to empty the room bar for me but was not done.
Honestly terrible guest service for a holiday-inn.
H
Stayed 3 nights in Aug 2019
Response from Holiday Inn Baku on 20 Oct 2019
Dear H,
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Holiday Inn Baku
Management team
Great locality, nice hotel. No negative surprises.
Kiran
Stayed 4 nights in Aug 2019
Response from Holiday Inn Baku on 2 Sept 2019
Dear Kiran,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Holiday Inn Baku
Management team