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Reviews of Diamond Hotel Baku

4 out of 5
Diamond Hotel Baku
Ahmad Rajabli, 191, Baku

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

GRAHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with a large clean room, comfy bed, kettle and excellent shower. The breakfast was tasty and had plenty of options. There were a couple of things which were distracting. My room, 205, overlooked the reception/lobby which was very loud, even throughout the night. There was net but no curtain on one of the windows and a glass fronted fridge, so the light from both made it difficult to get to sleep . It was still a great hotel, and if you like to walk it's about 90 mins to the promenade.
Stayed 3 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good rooms/breakfast, very thin walls.
Overall, this is a very clean and modern hotel. The showers are excellent and there's a small workout room. The breakfasts are solid. Would be nice to have naturally brewed coffee in the morning instead of instant, but the selection at breakfast was very good. But the walls are very thin, so ask for a quiet room. Overall very good for long or short stay.
Stayed 8 nights in Jan 2024
Response from General Manager on 10 Feb 2024
Dear Michael!Thank for the feedback!

8/10 Good

Serife

Stayed 4 nights in Sep 2023
Response from Zaur Zeynaloglu on 19 Sept 2023
Thank you for the feedback !

10/10 Excellent

Vaseeharan

Stayed 1 night in Aug 2023
Response from Zaur Mammadov on 20 Sept 2023
Thank you for feedback.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very convenient to shopping and dining options.
Stayed 1 night in Jul 2023
Response from Zaur on 24 Jul 2023
Thank you, welcome back again to Hotel Diamond Baku!

10/10 Excellent

Hakan

Stayed 5 nights in Jun 2023
Response from Zaur on 14 Jun 2023
Dear Hakan!We would like make thank you for the feedback.Best Regards

10/10 Excellent

Adrian

Stayed 2 nights in Jun 2023
Response from Zaur Mammadov on 3 Jul 2023
Thank you dear Adrian!We are waiting you again at THE DIAMOND HOTEL BAKU.

10/10 Excellent

Gokcehan

Stayed 2 nights in Apr 2023
Response from Zaur Mammadov on 1 May 2023
Thank you, Dear Gokce !You are the best one...

8/10 Good

Anthony

Liked: Staff & service, amenities
Stayed 1 night in Dec 2022
Response from ZZ11 on 19 Mar 2023
Thank you for the feedback.Best wishesGeneral managerZaur Mammadov

6/10 Okay

ismail

Travelled with group
Stayed 6 nights in Jan 2024
Response from Zaur Mammadov on 6 Feb 2024
Many thanks Ismail, for your review and feedback. We are sorry to read your comments and experience whilst staying with us. I was hoping to hear more from you on the concerning feedback and speak with you directly.Kind RegardsGeneral Manager

10/10 Excellent

Yasemin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika kahvaltı temiz ve misafirperver bir otel. Tekrar geleceğiz
Stayed 2 nights in Jan 2024
Response from Zaur on 22 Jan 2024
Thank you for the feedback!We are waiting your next arrival.

4/10 Poor

Ahmet

Business traveller
Disliked: Property conditions & facilities, room comfort
Yataklari rhatsiz uyuyamiyorsun odalarinda cam yok
Yataklari hic rahat değil odalari karanlik sabah olmuyor pencerelerinde duvar var
Stayed 3 nights in Oct 2023
Response from ZZ on 28 Oct 2023
Dear Mr.Ahmet!Firstly I would like thank you for the feedback.You made the reservation budget room and paid less money , there is you can see no view.Next time please make the reserve deluxe or Suit room.Thank you

6/10 Okay

SEOHA

Stayed 2 nights in Aug 2023
Response from GM on 3 Sept 2023
Dear guest,Thank you for the feedback.Have a nice weekend.Best RegardsZaur

2/10 Terrible

Raouf

Disliked: Cleanliness, staff & service
Rezeption 0 hilfsbereit oder entgegenkommend. Nie wieder
Response from Zaur on 19 Jun 2023
Dear Raouf!How Can I help you?You made reservation for 17 June untill 18 June. And second time also the same dates but morning coming the reception ask me please change my reservation.You did not reservation direct to us and we could not change the online reservation dates.Your score is unfairly!If you complained about the breakfast, room cleaning and etc. I agree with you but for this situation your fault.Thank you