"While checking in I was asked if I had any special requests. I said “just somewhere quiet please”. So where did she put me? Top floor west corner, right next to the terribly uneven/unmaintained street closest to the industrial yards. Starting at 3:45 AM semi truck after semi truck starts bouncing its way down the street making every bit of racket possible, some with their stereos on at full blast.
So finally about 4:20 I see there’s a text that says “if you need anything just let us know” so I ask “when I asked to be put in a quiet room, why would you give me the one closest to all the semi truck traffic?” I got a reply, “sprry for inconvenience, we can offer you a free breakfast”. I replied, “I didn’t stay here for breakfast, I stayed to here to get rest and I can’t get any rest” their next reply, “we can offer a late checkout”
I was I shock. I said “not that I want to deal with it at 4:30 in the morning but how about moving me to a quiet room!?!” Their reply, “we can move you to the first floor away from the noise.” I stated to typed “why didn’t you do that in the first place when I asked for a quiet room, please” but instead I suggested the hotel manager try staying the night in that room, not on a weekend, and that they should give that room to anyone unless they hate that person.
I thought I was nice at check-in. Regardless, I’ll never stay in that hotel again and holiday Inn just fell way down my list for business travel. Like last place. Don’t stay here."
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