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Reviews of HOTEL GRANDE

3 out of 5
HOTEL GRANDE
2 Outlook Dr S, Baguio, CAR

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 5 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rapunzel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids enjoyed the pool and meryenda buffet. The wifi is fast. The place is very peaceful. We loved the foods in the restaurant and cafe, very affordable.The bathroom is superb. The staffs are friendly and accommodating. Only one thing, for the price which is close to hotel prices inside Camp John Hay, I hope someone will help us with our bags as well.
Stayed 1 night in May 2024

6/10 Okay

Von

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Marie Anne

Liked: Cleanliness, staff & service
Hotel is quite new and the facilities are complete. Love the big room and bathroom.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
For a rate of 10k/night there was no ref in the room, no outlets near the beds, no lamp shade. they only provided 1 extension cord plugged near the TV. The toilet smells like sewer. There were no complimentary tea since im not a coffee drinker. With it’s price I expected the facilities were great but turned out to be disappointing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place
Big room, very clean and new, bathroom was big and clean as well. Staff very accommodating and quick to assist and provide all requests. Allowed us to bring bike into the room. Breakfast was great, lots of choices, only needs better coffee and less sugary drinks.
Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Not recommended (Poor Service)
booked 6 rooms (pay at the property). 3 days prior to arrival, a frontdesk officer called to offer me a “lower rate” given that i cancel my bookings thru hotels.com & book directly with them. I politely declined since i booked a pay at the property rate wc is usually higher than non-refundable&pay upon booking rates. However, they obliged me to pay half of the total amount of the 6 rooms citing that it’s peak season (why offer pay at the property rates then?). i paid 50% prior to arrival to secure the booking and to avoid any cancellation. Upon arrival, check in experience was ok. Rooms were ok except for the no phones to use to call frontdesk or housekeeping for assistance just in case wc is such a hassle. Breakfast buffet experience was ok (food not so yummy except for dimsum) during the first day but on the second day, it was terrible. We arrived past 9am since it was christmas day, we woke up late. tables were no longer set, when i asked for utensils, a female attendant told me to check in the basket near the dimsum area. As to the christmas buffet, spread was good but the entertainment felt like it was a wedding banquet because of the song choices of the live band. Request for room upgrade for a fee was granted (thanks to Ms. Mona - the only exception to the generally poor service). However, the room given was not thoroughly clean when we arrived. The toilet still had urine from the previous guest i guess & roach too Hotel staff do not smile. We did not feel welcome.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marie Khadija Xynefida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cozy place. My kids loved it especially the view from our room and from the veranda. The breakfast buffet is superb. Will definitely choose this hotel again
Stayed 2 nights in Dec 2023

10/10 Excellent

Bella

Stayed 2 nights in Dec 2023

6/10 Okay

Chikara

Travelled with family
Liked: Property conditions & facilities
Need to request high floor with a view. Pluses are friendly staff and the room is relatively new and clean. Minuses are no phone in room. For foreigners without Viber app, difficult to request anything from front desk — need to go downstairs everytime. Very hard to catch a taxi since the location is a bit remote. House keeping didn’t clean our room. They did apologize and brought towels and amenities when we told them.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marivel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Room are clean, aircon are good (which I prefer), and , the bathroom are fabulous and, the service is also excellent! Cons: Room lacks veranda to let the cool air comes in, the food needs to include more choices. Overall we enjoyed our stay!
Stayed 1 night in Dec 2023

8/10 Good

Jodie

Stayed 3 nights in Nov 2023

10/10 Excellent

Felix, Elko

Stayed 1 night in Nov 2023

8/10 Good

Alithia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room needs towel rack for hand towels in the bathroom and another towel rack for the bath towel. The driver's quarters need to be better insulated.
Stayed 2 nights in Nov 2023

4/10 Poor

Rosanna

Stayed 1 night in Nov 2023

4/10 Poor

Miriam

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is very over priced for what it offers. The rooms lack many of the basic necessities for today's traveller. There are no plugs of any sort by the bed - I had to plug my computer into the jack for the TV & my phone into the jack for the kettle. There was no bedside light or dimmer .... the light switches were by the door only.... so if you woke up in the middle of the night, you had to feel your way to the switches, and then be shocked by the bright light. There was no full length mirror, limited bathroom supplies (not even conditioner) and the bedroom window was filthy .... and most tacky of all, was a list of everything in the bedroom that was for sale ... including the bed!. Finally, the elevator beeped constantly, & could be heard from way down the hall. It seemed like whoever designed the hotel had never actually stayed in one! Very disappointing & over-priced. On the plus side, however, the location is wonderful, especially if you like to walk in the morning, and be surrounded by trees. Wifi is also good.
Stayed 3 nights in Oct 2023

10/10 Excellent

Pips, Sargans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is chic and contemporary. The room is a clean, comfortable bed and the facilities are simple but efficient. Air conditioning is definitely a plus, especially in the summer. The Staff are very courteous, helpful, and friendly. Parking is a big plus, breakfast is decent and enough. Constructive criticisms: would be great if the light switch were located on the bedside, the hot water shower is not hot enough, and the Lift smells like Durian. The Staff at the Japanese restaurant needs to be trained in terms of knowing the dishes ie: ingredients, and how it's cooked. Nevertheless, the hotel is 5 stars in our opinion. Love the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cutting-edge smart technology & prestigious hotel!
We experienced an unparalleled luxury at Hotel Grande which is one of the newest hotels in Baguio City, where the hotel dedicated staff exceeds our expectations every step of the way. From seamless check-in to hassle-free check-out. Our rooms embody the perfect blend of comfort and functionality, boasting bright lighting, high-quality bedding and mattresses, and cutting-edge smart technology. They have a diverse range of dining options, catering to every craving - from all-day buffets to delectable international cuisines. While an in-house laundry service would be a welcome addition in the future, we think Hotel Grande deserves a prestigious 4 -5 star hotel rating.
Stayed 2 nights in Aug 2023

10/10 Excellent

Raul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Baguio trip
Hotel was clean, functional, quiet area and the staff are friendly. My 2nd stay in 2 weeks. Feels like home. Great value.
Stayed 1 night in Jul 2023

4/10 Poor

Lucila

Stayed 2 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maids were helpfull and freindly. The receptiondesk was not.
Stayed 2 nights in Nov 2023